Safe Mode Issue
in [Windows XP]
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From: Twayne on 17 Mar 2010 18:07 In news:7ED4DF36-7E27-4EC8-964E-F9ACA7E1E240(a)microsoft.com, rlastar <rlastar(a)discussions.microsoft.com> typed: > Dell says software is not a warranty issue. No, but if the HW can't work right, THAT is! You're probably tapping the F8 key too slowly or at the wrong time, actually. You see, when no details are provided, it's necessary to guess at what is likely wrong. So I guessed you are operating it incorrectly. Read up on how to enter Safe Mode. Or modify boot.ini so you can instead just boot straight into it. HTH, Twayne` > "Mark Adams" wrote: > >> >> >> "rlastar" wrote: >> >>> Purchased a Dell Vostro Windows XP3 desktop a few months >>> ago. >>> About a month or so ago, I wanted to boot up in safe >>> mode, but couldn't always get there. >>> At least 50% of the time I can't get the safe mode screen >>> to pop up correctly. Instead of the normal safe mode >>> screen, all that shows is Windows Vista on the screen and >>> Windows Vista isn't my OS. I can only hit the enter key >>> and Windows XP load in the normal mode. >>> >>> While needing to go into safe mode is rare, I'd like to >>> fix this issue. Any help is appreciated. >> >> If you purchased this machine new, this sounds like a >> warranty problem. Make sure you save your data and make an >> image of it to an external drive before you send it in for >> repair. Dell is likely to reimage the hard drive and >> everything on it will be wiped. -- -- Life is the only real counselor; wisdom unfiltered through personal experience does not become a part of the moral tissue.
From: Mark Adams on 17 Mar 2010 19:16 "rlastar" wrote: > Dell says software is not a warranty issue. > What "Anonamoose" said was my point. There should not be ANY reference to Vista on a new computer shipped with XP. If Dell screwed up the XP install somehow, then they should fix it---- under warranty. Which brings up another question. Did you or anybody else try to install Vista on this machine and then reinstalled XP? If so, all bets are off with Dell. > "Mark Adams" wrote: > > > > > > > "rlastar" wrote: > > > > > Purchased a Dell Vostro Windows XP3 desktop a few months ago. > > > About a month or so ago, I wanted to boot up in safe mode, but couldn't > > > always get there. > > > At least 50% of the time I can't get the safe mode screen to pop up > > > correctly. Instead of the normal safe mode screen, all that shows is Windows > > > Vista on the screen and Windows Vista isn't my OS. I can only hit the enter > > > key and Windows XP load in the normal mode. > > > > > > While needing to go into safe mode is rare, I'd like to fix this issue. Any > > > help is appreciated. > > > > If you purchased this machine new, this sounds like a warranty problem. Make > > sure you save your data and make an image of it to an external drive before > > you send it in for repair. Dell is likely to reimage the hard drive and > > everything on it will be wiped.
From: philo on 17 Mar 2010 19:32 rlastar wrote: > Dell says software is not a warranty issue. > > "Mark Adams" wrote: > >> >> "rlastar" wrote: >> >>> Purchased a Dell Vostro Windows XP3 desktop a few months ago. >>> About a month or so ago, I wanted to boot up in safe mode, but couldn't >>> always get there. >>> At least 50% of the time I can't get the safe mode screen to pop up >>> correctly. Instead of the normal safe mode screen, all that shows is Windows >>> Vista on the screen and Windows Vista isn't my OS. I can only hit the enter >>> key and Windows XP load in the normal mode. >>> >>> While needing to go into safe mode is rare, I'd like to fix this issue. Any >>> help is appreciated. >> If you purchased this machine new, this sounds like a warranty problem. Make >> sure you save your data and make an image of it to an external drive before >> you send it in for repair. Dell is likely to reimage the hard drive and >> everything on it will be wiped. You need to speak to a manager then there is no way you should see a Vista screen when trying to get to safe mode... it's a warranty issue as they set it up wrong
From: Daave on 18 Mar 2010 00:37 rlastar wrote: > Purchased a Dell Vostro Windows XP3 desktop a few months ago. > About a month or so ago, I wanted to boot up in safe mode, but > couldn't always get there. > At least 50% of the time I can't get the safe mode screen to pop up > correctly. Instead of the normal safe mode screen, all that shows is > Windows Vista on the screen and Windows Vista isn't my OS. I can > only hit the enter key and Windows XP load in the normal mode. > > While needing to go into safe mode is rare, I'd like to fix this > issue. Any help is appreciated. Who did you purchase this PC from? The reason I ask is I noticed the same exact thing with my colleague's Dell notebook. Our company (HQ are located in another state) had purchased it from Dell but immediately put an image on the hard drive of the XP Pro system and specific programs those in her department use. I'll bet when the original image was made, it was from a Dell PC that once had had Vista installed. You should probably perform a Clean Install. Otherwise, you might find this thread helpful: http://groups.google.com/group/microsoft.public.windows.vista.general/browse_frm/thread/ab0a8837d4bbf578/1e22c2d4a98e9364?hl=en
From: Doum on 18 Mar 2010 09:03
"Anonamoose" <aetoo(a)hotmail.com> �crivait news:A164FD07-B16B-4E14-8331-48419357D63F(a)microsoft.com: > I presume this was labeled a used or off-lease computer or you have > been swindled by Dell as there is no way a hard drive that has not > been previously loaded with Vista could ever show anything related to > Vista. A computer sold as new cannot have a used hard drive: there is > no wiggle room. If you cannot get to safe mode in your XP installation > and are seeing a remnant of a former Vista install your XP setup is > seriously faulty/hosed and the most expedient thing to do is > reformat/reinstall. I would use a program like Magic Jelly Beans to > get the XP installation key from the registry first. as well as make > the usual back-ups. Vista and XP use different boot loaders and if XP > is your only OS it appears that the XP installation did not completely > wipe out a prior Vista install. The sooner you bite the bullet the > less painful it will be. Microsoft OSes being what they are, including > Win7, sooner or later you will absolutely need to get to safe mode. > > If the CD key revealed by Magic Jelly Bean is the Dell volume key for image purpose, it shouldn't be used on a new install, the OP should use the key on the sticker applied on the case if he reinstall using a generic OEM XP cd matching the type (Home or Pro) and language. If he reinstalls using a "Factory restore" disk or partition, he shouldn't need a key. But as mention by others, there shouldn't be Vista traces if the machine was bought new and there was no attempt to install Vista, it must be resolved by Dell. |