Security Update error: Windows XP (KB973768)
in [Windows Update]
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From: Lucazade on 3 Jan 2010 11:47 Hi Shenan. Thanks for the infos. I've tried your solution but unfortunately I still get a failed Windows Update. For the record, I'm using Windows MCE 2002 (SP2) - apparently the update in question is for MCE 2005 exclusively (http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=7d218886-022f-43d7-a646-e93b032664e2). "Shenan Stanley" wrote: > mig wrote: > > I am using Win XP(SP3), not Media Center, but this update KB973768 keeps > > trying to install with faillure. Can somebody tell me if this update is > > still > > necessary for my desktop? > > Necessary for your desktop? Cannot tell you with the information you have > provided. > > In any case - if it is being offered and failing - why not try to install it > manually? If you look here: > http://www.microsoft.com/technet/security/bulletin/MS09-037.mspx > > Scroll down and get the updates that are right for you and install them > manually. > > http://www.microsoft.com/downloads/details.aspx?familyid=c67b5506-00ea-47cc-a0e8-897057b7380c > http://www.microsoft.com/downloads/details.aspx?familyid=ec84c98b-6bc7-442f-9280-d6e204280b2f > http://www.microsoft.com/downloads/details.aspx?familyid=4b4c6fc5-e8e6-4d89-a181-e231240468f9 > http://www.microsoft.com/downloads/details.aspx?familyid=bdfcd0c3-7c18-4e63-91dd-d8f82cd89592 > http://www.microsoft.com/downloads/details.aspx?familyid=8b71bcc9-5146-4afc-8847-0af21d7fad36 > > You also may wish to cleanup/ensure your update system is in top shape... > > Download, install, run, update and perform a full scan (separately) with the > following two applications (freeware versions are the ones to use for this): > > SuperAntiSpyware > http://www.superantispyware.com/ > > MalwareBytes > http://www.malwarebytes.com/ > > After performing a full scan with one and then the other and removing > whatever they both find completely, you may uninstall these products, > if you wish. > > Download and run the MSRT manually: > http://www.microsoft.com/security/malwareremove/default.mspx > > Reboot. > > Download/install this: > http://support.microsoft.com/kb/290301 > > After installing, do the following: > > Start button --> RUN --> type in: > "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! > --> Click OK. > (The quotation marks and percentage signs and spacing should be exact.) > > When done... Reboot. > > Download/Install the latest Windows Installer (for your OS): > ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) > http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en > > Reboot. > > and... > > Download the latest version of the Windows Update agent from here (x86): > http://go.microsoft.com/fwlink/?LinkID=91237 > .... and save it to the root of your C:\ drive. After saving it to the root > of the C:\ drive, do the following: > > Close all Internet Explorer windows and other applications. > > Start button --> RUN and type in: > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE > --> Click OK. > > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on > NEXT --> When it finishes installing, click on "Finish"... > > Reboot. > > Then follow the instructions here: > > How do I reset Windows Update components? > http://support.microsoft.com/kb/971058 > > Reboot. > > Log on as an user with administrative rights and open Internet Explorer > and visit http://windowsupdate.microsoft.com/ and select to do a > CUSTOM scan... > > Every time you are about to click on something while at these web pages - > first press and hold down the CTRL key while you click on it. You can > release the CTRL key after clicking each time. > > Once the scan is done, select just _ONE_ of the high priority updates > (deselect any others) and install it. > > Reboot again. > > If it did work - try the web page again - selecting no more than 3-5 at a > time. Rebooting as needed. > > The Optional Software updates are generally safe - although I recommend > against the "Windows Search" one and any of the "Office Live" ones or > "Windows Live" ones for now. I would completely avoid the > Optional Hardware updates. Also - I do not see any urgent need to install > Internet Explorer 8 at this time. > > Seriously - do all that. This is like antibiotics - don't skip a single > step, don't quit because you think things will be okay now - go through > until the end, until you have done everything given in the order given. If > you have a problem with a step come ask and let someone here get you > through that step. If you don't understand how to do a step, come back and > ask here about that step and let someone walk you through it. > > Then - when done - let everyone here know if it worked for you - or if you > have more issues. > > -- > Shenan Stanley > MS-MVP > -- > How To Ask Questions The Smart Way > http://www.catb.org/~esr/faqs/smart-questions.html > > > . >
From: PA Bear [MS MVP] on 3 Jan 2010 16:29 [Why hasn't SP3 been installed yet?] See the "How to obtain help" section of http://support.microsoft.com/kb/973768 For home users, no-charge support is available by calling 1-866-PCSAFETY and/or 1-866-234-6020 in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB973768). Or you can... Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 Consumer Security Support home page includes links for free security update support, too https://consumersecuritysupport.microsoft.com/ For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx For enterprise customers, support for security updates is available through your usual support contacts. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 www.banthecheck.com Lucazade wrote: > Hi Shenan. > > Thanks for the infos. I've tried your solution but unfortunately I still > get > a failed Windows Update. For the record, I'm using Windows MCE 2002 > (SP2) - > apparently the update in question is for MCE 2005 exclusively > (http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=7d218886-022f-43d7-a646-e93b032664e2). > > "Shenan Stanley" wrote: > >> mig wrote: >>> I am using Win XP(SP3), not Media Center, but this update KB973768 keeps >>> trying to install with faillure. Can somebody tell me if this update is >>> still >>> necessary for my desktop? >> >> Necessary for your desktop? Cannot tell you with the information you >> have >> provided. >> >> In any case - if it is being offered and failing - why not try to install >> it manually? If you look here: >> http://www.microsoft.com/technet/security/bulletin/MS09-037.mspx >> >> Scroll down and get the updates that are right for you and install them >> manually. >> >> http://www.microsoft.com/downloads/details.aspx?familyid=c67b5506-00ea-47cc-a0e8-897057b7380c >> http://www.microsoft.com/downloads/details.aspx?familyid=ec84c98b-6bc7-442f-9280-d6e204280b2f >> http://www.microsoft.com/downloads/details.aspx?familyid=4b4c6fc5-e8e6-4d89-a181-e231240468f9 >> http://www.microsoft.com/downloads/details.aspx?familyid=bdfcd0c3-7c18-4e63-91dd-d8f82cd89592 >> http://www.microsoft.com/downloads/details.aspx?familyid=8b71bcc9-5146-4afc-8847-0af21d7fad36 >> >> You also may wish to cleanup/ensure your update system is in top shape... >> >> Download, install, run, update and perform a full scan (separately) with >> the following two applications (freeware versions are the ones to use for >> this): >> >> SuperAntiSpyware >> http://www.superantispyware.com/ >> >> MalwareBytes >> http://www.malwarebytes.com/ >> >> After performing a full scan with one and then the other and removing >> whatever they both find completely, you may uninstall these products, >> if you wish. >> >> Download and run the MSRT manually: >> http://www.microsoft.com/security/malwareremove/default.mspx >> >> Reboot. >> >> Download/install this: >> http://support.microsoft.com/kb/290301 >> >> After installing, do the following: >> >> Start button --> RUN --> type in: >> "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! >> --> Click OK. >> (The quotation marks and percentage signs and spacing should be exact.) >> >> When done... Reboot. >> >> Download/Install the latest Windows Installer (for your OS): >> ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) >> http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en >> >> Reboot. >> >> and... >> >> Download the latest version of the Windows Update agent from here (x86): >> http://go.microsoft.com/fwlink/?LinkID=91237 >> .... and save it to the root of your C:\ drive. After saving it to the >> root of the C:\ drive, do the following: >> >> Close all Internet Explorer windows and other applications. >> >> Start button --> RUN and type in: >> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE >> --> Click OK. >> >> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click >> on NEXT --> When it finishes installing, click on "Finish"... >> >> Reboot. >> >> Then follow the instructions here: >> >> How do I reset Windows Update components? >> http://support.microsoft.com/kb/971058 >> >> Reboot. >> >> Log on as an user with administrative rights and open Internet Explorer >> and visit http://windowsupdate.microsoft.com/ and select to do a >> CUSTOM scan... >> >> Every time you are about to click on something while at these web pages - >> first press and hold down the CTRL key while you click on it. You can >> release the CTRL key after clicking each time. >> >> Once the scan is done, select just _ONE_ of the high priority updates >> (deselect any others) and install it. >> >> Reboot again. >> >> If it did work - try the web page again - selecting no more than 3-5 at a >> time. Rebooting as needed. >> >> The Optional Software updates are generally safe - although I recommend >> against the "Windows Search" one and any of the "Office Live" ones or >> "Windows Live" ones for now. I would completely avoid the >> Optional Hardware updates. Also - I do not see any urgent need to >> install >> Internet Explorer 8 at this time. >> >> Seriously - do all that. This is like antibiotics - don't skip a single >> step, don't quit because you think things will be okay now - go through >> until the end, until you have done everything given in the order given. >> If >> you have a problem with a step come ask and let someone here get you >> through that step. If you don't understand how to do a step, come back >> and >> ask here about that step and let someone walk you through it. >> >> Then - when done - let everyone here know if it worked for you - or if >> you >> have more issues. >> >> -- >> Shenan Stanley >> MS-MVP >> -- >> How To Ask Questions The Smart Way >> http://www.catb.org/~esr/faqs/smart-questions.html >> >> >> .
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