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From: petricahriscu on 25 Mar 2010 17:16


"PA Bear [MS MVP]" wrote:

> See the "How to obtain help" section of
> http://support.microsoft.com/kb/956744
>
> For home users (only), no-charge support is available by calling
> 1-866-PCSAFETY (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
> States and in Canada or by contacting your local Microsoft subsidiary.
> There is no-charge for support calls that are associated with security
> updates. When you call, clearly state that your problem is related to a
> Security Update and cite the update's KB number (e.g., KB56744).
>
> Or you can...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/default.aspx?gprid=6527
>
> Customers who experience issues installing Microsoft security updates also
> can visit the following pages for assistance:
> https://consumersecuritysupport.microsoft.com/
> http://support.microsoft.com/ph/6527#tab3
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
>
>
> Athanas wrote:
> > For Windows Server 2003.
> >
> > This is a standard Windows Update that I try to install but get a message
> > that it failed to install. I can't find any source to tell me why it won't
> > or what I can do about it. I am not getting an error code of any sort - it
> > is just listed under "not installed" when I get my update installation
> > screen at the end of the installs.
> >
> > Can anyone help please?
> >
> > I downloaded the update manually from:
> >
> > http://www.microsoft.com/downloads/details.aspx?familyid=a37a2d8a-a5ce-4f06-bf07-8cafa16e7a59&displaylang=en
> >
> > Ran it, and then ran Check Updates (from Windows website) and the update
> > is
> > still logged as not Installed!
>
> .
>
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