From: PA Bear [MS MVP] on 17 Dec 2009 11:34
Download the most recent version of WUAgent and install it manually:
If still no joy, you may be seeing the effects of a hijackware infection.
> When doing the manual reset I had a few problems.
> Errors when registering some dlls:
> mshtml.dll was loaded but the dll registerserver entry point was not
> This file cannot be registered
> dllregisterserver in wuaueng.dll failed. Return code was 0x80070514
> loadlibrary("wucltux.dll") failed - the specified module could not be
> All others registered successfully.
> The reset winsock command was not found.
> "PA Bear [MS MVP]" wrote:
>> How do I reset Windows Update components?:
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> kc66 wrote:
>>> This server is running server 2003 sp2, hasn't been updated in quite a
>>> while, was a terminal server but not any more. When I run windows update
>>> wants to install a new version of update. It fails with error
>>> tried a few troubleshooting steps I found online without success. One of
>>> these was to unregister and re-register wuaueng.dll. It will not
>>> re-register, gives the message "dllregisterserver in wuaueng.dll failed.
>>> Return code was 0x80070514". I renamed this dll and it was recreated but
>>> still the same error. I expanded the dll from the 2003 disk to the
>>> folder but it still will not register. The automatic update service
>>> exist any more as a result.
>>> I ran sfc /scannow which made no difference.
From: kc66 on 22 Dec 2009 06:05
Manual install failed with the same error code.
I have ran multiple malware and anti-virus applications, Eset, Kaspersky,
Malwarebytes anti-malware, spybot, avg, adaware. I have quarantined/deleted
anything found, even though I think they were false positives.
The problem still exists.
"PA Bear [MS MVP]" wrote:
> Download the most recent version of WUAgent and install it manually:
> If still no joy, you may be seeing the effects of a hijackware infection.
From: PA Bear [MS MVP] on 22 Dec 2009 12:09
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
Also available via...
Consumer Security Support home page
1. See if you can download/run the MSRT manually:
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
2b. Vista or Win7=> Run this scan instead:
3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here.
Checking for/Help with Hijackware:
**Chances are you will need to seek expert assistance in
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
> Manual install failed with the same error code.
> I have ran multiple malware and anti-virus applications, Eset, Kaspersky,
> Malwarebytes anti-malware, spybot, avg, adaware. I have
> anything found, even though I think they were false positives.
> The problem still exists.
> "PA Bear [MS MVP]" wrote:
>> Download the most recent version of WUAgent and install it manually:
>> If still no joy, you may be seeing the effects of a hijackware infection.