Sudden Shutdown of XP Home
in [Windows XP]
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From: Susan on 15 Feb 2005 08:08 Laptop computer with XP Home Edition when turned on gives company logo then Windows XP Home screen shows up but then screen goes black-no error messages. Therefore I cannot get to the start button and run, or any applications. I can however get into Safe Mode. I have checked the Startup programs but I did not see anything abnormal. Is there anything else I can do or should I just do a reinstallation of Windows XP Home? I have found LSASS in C:\I386 and lsass in C:\Windows\System32 but I understand that it can be in different places. Is there anywhere that I can find what normal applications should be running while using the Task Manager? Thanks for any suggestions. Susan
From: Susan on 15 Feb 2005 10:52 Guess it really does not shut-down. Think I will have to do reinstall because cannot do restore with rstrui.exe in Safe Mode with Command Prompt. with the rstrui.exe, I get - the procedure entry point error RemoteAssistancePrepareSystemRestore could not be locate in the dynamic link library WINSTA.dll. "Susan" <dsnsacree(a)msn.com> wrote in message news:O6kCP$1EFHA.3492(a)TK2MSFTNGP12.phx.gbl... > Laptop computer with XP Home Edition when turned on gives company logo then > Windows XP Home screen shows up but then screen goes black-no error > messages. Therefore I cannot get to the start button and run, or any > applications. > > I can however get into Safe Mode. I have checked the Startup programs but I > did not see anything abnormal. Is there anything else I can do or should I > just do a reinstallation of Windows XP Home? > > I have found LSASS in C:\I386 and lsass in C:\Windows\System32 but I > understand that it can be in different places. > > Is there anywhere that I can find what normal applications should be running > while using the Task Manager? > > Thanks for any suggestions. > > Susan > >
From: Susan on 15 Feb 2005 11:57 Just ran into another snag -- cannot use sfc /scannow got error: Windows File Protection could not initiate a scan of protected system files. The specific error code is 0x000006ba [The RPC server is unavailable.] "Susan" <dsnsacree(a)msn.com> wrote in message news:%23uMXCb3EFHA.3368(a)TK2MSFTNGP10.phx.gbl... > Guess it really does not shut-down. Think I will have to do reinstall > because cannot do restore with rstrui.exe in Safe Mode with Command Prompt. > with the rstrui.exe, I get - the procedure entry point error > RemoteAssistancePrepareSystemRestore could not be locate in the dynamic link > library WINSTA.dll. > > "Susan" <dsnsacree(a)msn.com> wrote in message > news:O6kCP$1EFHA.3492(a)TK2MSFTNGP12.phx.gbl... > > Laptop computer with XP Home Edition when turned on gives company logo > then > > Windows XP Home screen shows up but then screen goes black-no error > > messages. Therefore I cannot get to the start button and run, or any > > applications. > > > > I can however get into Safe Mode. I have checked the Startup programs but > I > > did not see anything abnormal. Is there anything else I can do or should I > > just do a reinstallation of Windows XP Home? > > > > I have found LSASS in C:\I386 and lsass in C:\Windows\System32 but I > > understand that it can be in different places. > > > > Is there anywhere that I can find what normal applications should be > running > > while using the Task Manager? > > > > Thanks for any suggestions. > > > > Susan > > > > > >
From: w_tom on 15 Feb 2005 12:02 With a reinstall, then you destroy important facts necessary to first learn why problems exist. For example, what does the system (event) logs report? That is where the error messages and warnings about possible future problems are stored (see the Microsoft HELP if you don't know of these logs). What does the Device Manager report? Wildly 'restoring' something without first identifying the problem can only make problems far more complicated. In the meantime, what does the manufacturer's comprehensive diagnostics report? All responsible manufacturers provide these on the computer (see also recovery console) or on their web site. If your manufacturer is not so responsible, then you may need download third party diagnostics or those from individual component manufacturers (ie disk drive, network card, etc). Do not try to fix something without first knowing what is wrong. Susan wrote: > Just ran into another snag -- cannot use sfc /scannow got error: > Windows File Protection could not initiate a scan of protected > system files. The specific error code is 0x000006ba [The RPC server > is unavailable.] > > "Susan" <dsnsacree(a)msn.com> wrote in message > news:%23uMXCb3EFHA.3368(a)TK2MSFTNGP10.phx.gbl... >> Guess it really does not shut-down. Think I will have to do >> reinstall because cannot do restore with rstrui.exe in Safe Mode >> with Command Prompt. ...
From: Susan on 15 Feb 2005 12:51
I have tried to determine what causes the problem. I have first studied the programs at startup. Unfortunately, I have to do everything in Safe mode because black screen in normal startup will not let me get to anything. I have considered wiping everything out with clean reinstallation, but Dell KB under "steps should I attempt to possibly avoid reinstalling MS XP" suggests restore which I cannot do at this point. As for System logs, I did a help and there was mention of Dr. Watson (which has been worthless in past) but I could not set it up with black screen anyway! The Device Manager shows no yellow question marks, etc. I admit that I am no expert but was once told that I have the persistence of Job which has served me well so far . I appreciate any advice and have emailed Microsoft many times that I appreciate their support of the Newsgroups. Thanks for any help. Susan "w_tom" <w_tom1(a)hotmail.com> wrote in message news:42122B1A.51F5B5EF(a)hotmail.com... > With a reinstall, then you destroy important facts necessary > to first learn why problems exist. For example, what does the > system (event) logs report? That is where the error messages > and warnings about possible future problems are stored (see > the Microsoft HELP if you don't know of these logs). What > does the Device Manager report? > > Wildly 'restoring' something without first identifying the > problem can only make problems far more complicated. > > In the meantime, what does the manufacturer's comprehensive > diagnostics report? All responsible manufacturers provide > these on the computer (see also recovery console) or on their > web site. If your manufacturer is not so responsible, then > you may need download third party diagnostics or those from > individual component manufacturers (ie disk drive, network > card, etc). > > Do not try to fix something without first knowing what is > wrong. > > Susan wrote: > > Just ran into another snag -- cannot use sfc /scannow got error: > > Windows File Protection could not initiate a scan of protected > > system files. The specific error code is 0x000006ba [The RPC server > > is unavailable.] > > > > "Susan" <dsnsacree(a)msn.com> wrote in message > > news:%23uMXCb3EFHA.3368(a)TK2MSFTNGP10.phx.gbl... > >> Guess it really does not shut-down. Think I will have to do > >> reinstall because cannot do restore with rstrui.exe in Safe Mode > >> with Command Prompt. ... |