Prev: SP3 question
Next: XP to W7 problem...
From: PA Bear [MS MVP] on 1 Jul 2010 12:45
Start here: http://bertk.mvps.org/html/srfail.html

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?


Bill P wrote:
> Using win XP Home SP3. All up to date.
>
> I down loaded a free evaluation copy of Google Sketchup pro 7 the other
> day.
> It is time limited (480 mins I think). I didn't think much of it so I
> tried
> to uninstall it via the usual Add/Remove Progs but that didn't work. Then
> I
> tried system restore and that failed as well. Could it be that the program
> is blocking uninstalation/restore because of the time limitation? i.e. it
> is
> trying to stop reinstallation and a further free 480 minutes ?
> Regards Bill

From: Daave on 1 Jul 2010 13:39
Bill P wrote:
> Using win XP Home SP3. All up to date.
>
> I down loaded a free evaluation copy of Google Sketchup pro 7 the
> other day. It is time limited (480 mins I think). I didn't think much
> of it so I tried to uninstall it via the usual Add/Remove Progs but
> that didn't work.

What exactly happened?

This page might help you:

http://support.microsoft.com/kb/555175

> Then I tried system restore and that failed as well.

Certain security programs (e.g., Norton and Zone Alarm) interfere with
System Restore. For more information, see:

http://bertk.mvps.org/html/srfail.html


First  |  Prev  | 
Pages: 1 2
Prev: SP3 question
Next: XP to W7 problem...