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From: Jeff Garry on 10 Dec 2009 03:13
Good day. KB976098 update will not install via 'Auto Update'. I have
recently reimaged my OS with 'Reimage' software (brilliant) & sucessfully
downloaded & installed all the other updates required except for this one.
Can anyone help? Windows version is - Win XP Pro with SP3 Thank you.
--
Jeff
From: Shenan Stanley on 10 Dec 2009 11:13
Jeff Garry wrote:
> Good day. KB976098 update will not install via 'Auto Update'. I
> have recently reimaged my OS with 'Reimage' software (brilliant) &
> sucessfully downloaded & installed all the other updates required
> except for this one. Can anyone help? Windows version is - Win XP
> Pro with SP3

Please completely verify your version for those here:

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name) while the line starting with the word "version" will
give you the rest of the story. Post _both_ in response to this message
verbatim. No paraphrasing - instead - ensure character-for-character
copying.


Have you downloaded and attempted to install the update manually?

December 2009 cumulative time zone update for Microsoft Windows operating
systems
http://support.microsoft.com/kb/976098

Specific download link (based off your given information):
http://www.microsoft.com/downloads/details.aspx?FamilyId=a73a8f1b-4d16-4d2d-84fe-55d23087a309

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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