Unable to Install Updates
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From: Vevansddm on 4 Nov 2009 20:10 I did it all, every step (as I had the same ton of Junk infecting my computer) WORKED LIKE A CHARM!!!!! "Shenan Stanley" is a big fat hero in my book. It took almost 24 hours - but it is clean as it can be. Thank you, thank you, and more thank yous! Valerie "Shenan Stanley" wrote: > CJ wrote: > > [Error number: 0x8DDD0018] This is the erro message I am getting > > after going through your processes and doing some of the Fix It > > items. I am also getting the following messages form your Security > > Center Alert, but I am unable to Enable any installation. McAfee > > tells me when I do click on these to installenable that they have > > blocked "Fake Alert-JN".....Messages received from Security Alert > > Center: > > TrojanWin32.agent.dcc > > Net-worm.win32.Dip.net.d > > Rootkit.win32.agent.pp > > Backdoor.win32.agent.ich > > Email-worm.win32.netsky.q > > Virus.win32.Hala.a > > Backdoor.win32.Kbot.al > > Net-worm.win32.Mytob.t > > This all started yesterday when some pop up ads saying > > Microsoft-Yahoo started showing up with ways to make money from > > home using Google....I am at my wits end. Have run McAfee and PC > > Optimizer more than once, tried to run your updates to identify and > > remove but to no avail. > > Who is the "your" that you are referring to? This is a peer-to-peer > newsgroup. ;-) > > You *might* be able to clean up - but possibly not. How's your personal > file backups? > > Start button --> RUN > (no "RUN"? Press the "Windows Key" + R on your keyboard) > --> type in: > winver > --> Click OK. > > The picture at the top of the window that opens will give you the general > (Operating System name) while the line starting with the word "version" > will give you the rest of the story. Post _both_ in response to this > message verbatim. ;-) > > Assuming you have Windows XP 32-bit with SPor above... > > Download/install this: > http://support.microsoft.com/kb/290301 > > After installing, do the following: > > Start button --> RUN --> type in: > "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! > --> Click OK. > (The quotation marks and percentage signs and spacing should be exact.) > > Download, install, run, update and perform a full scan (separately) with the > following two applications (freeware versions are the ones to use for this): > > SuperAntiSpyware > http://www.superantispyware.com/ > > MalwareBytes > http://www.malwarebytes.com/ > > After performing a full scan with one and then the other and removing > whatever they both find completely, you may uninstall these products, > if you wish. > > Download and run the MSRT manually: > http://www.microsoft.com/security/malwareremove/default.mspx > > Reboot. > > Download/Install the latest Windows Installer (for your OS): > ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) > http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en > > Reboot. > > and... > > Download the latest version of the Windows Update agent from here (x86): > http://go.microsoft.com/fwlink/?LinkID=91237 > .... and save it to the root of your C:\ drive. After saving it to the root > of the C:\ drive, do the following: > > Close all Internet Explorer windows and other applications. > > Start button --> RUN and type in: > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE > --> Click OK. > > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on > NEXT --> When it finishes installing, click on "Finish"... > > Reboot. > > Then follow the instructions here: > > How do I reset Windows Update components? > http://support.microsoft.com/kb/971058 > > Reboot. > > CHKDSK > How to scan your disks for errors > http://support.microsoft.com/kb/315265 > * will take time and a reboot > > Defragment > How to Defragment your hard drives > http://support.microsoft.com/kb/314848 > * will take time > > Reboot. > > Log on as an user with administrative rights and open Internet Explorer > and visit http://windowsupdate.microsoft.com/ and select to do a > CUSTOM scan... > > Every time you are about to click on something while at these web pages - > first press and hold down the CTRL key while you click on it. You can > release the CTRL key after clicking each time. > > Once the scan is done, select just _ONE_ of the high priority updates > (deselect any others) and install it. > > Reboot again. > > If it did work - try the web page again - selecting no more than 3-5 at a > time. Rebooting as needed. > > The Optional Software updates are generally safe - although I recommend > against the "Windows Search" one and any of the "Office Live" ones or > "Windows Live" ones for now. I would completely avoid the > Optional Hardware updates. Also - I do not see any urgent need to install > Internet Explorer 8 at this time. > > Seriously - do all that. This is like antibiotics - don't skip a single > step, don't quit because you think things will be okay now - go through > until the end, until you have done everything given in the order given. If > you have a problem with a step come ask and let someone here get you > through that step. If you don't understand how to do a step, come back and > ask here about that step and let someone walk you through it. > > Then - when done - let everyone here know if it worked for you - or if you > have more issues. > > -- > Shenan Stanley > MS-MVP > -- > How To Ask Questions The Smart Way > http://www.catb.org/~esr/faqs/smart-questions.html > > > . >
From: Pat Cook on 5 Nov 2009 18:01 I wished I had seen the beginning of this thread as I am having a similar problem with my Desktop PC (I run a network of two computers - The laptop running Vista & the Desktop running XP Home Edition). Only MY problem isn't really malware related. I just get the page telling me I need to install the ActiveX control. Problem with that is I AM NOT PROMPTED TO DO SO. I downloaded all the stuff you suggested to the OP Shenan in the hopes it will solve my problem too. As I speak, I am in the process of running the Installer Cleaning Wizard. After I run everything else as Shenan instructed, I'll update everyone with my progress. Cheers :) Pat Cook Denver, CO P.S. I *did* reinstalling IE but had no luck with downloading updates. Vevansddm wrote: > I did it all, every step (as I had the same ton of Junk infecting my > computer) WORKED LIKE A CHARM!!!!! > "Shenan Stanley" is a big fat hero in my book. It took almost 24 hours - > but it is clean as it can be. Thank you, thank you, and more thank yous! > Valerie > > > > "Shenan Stanley" wrote: > >> CJ wrote: >>> [Error number: 0x8DDD0018] This is the erro message I am getting >>> after going through your processes and doing some of the Fix It >>> items. I am also getting the following messages form your Security >>> Center Alert, but I am unable to Enable any installation. McAfee >>> tells me when I do click on these to installenable that they have >>> blocked "Fake Alert-JN".....Messages received from Security Alert >>> Center: >>> TrojanWin32.agent.dcc >>> Net-worm.win32.Dip.net.d >>> Rootkit.win32.agent.pp >>> Backdoor.win32.agent.ich >>> Email-worm.win32.netsky.q >>> Virus.win32.Hala.a >>> Backdoor.win32.Kbot.al >>> Net-worm.win32.Mytob.t >>> This all started yesterday when some pop up ads saying >>> Microsoft-Yahoo started showing up with ways to make money from >>> home using Google....I am at my wits end. Have run McAfee and PC >>> Optimizer more than once, tried to run your updates to identify and >>> remove but to no avail. >> Who is the "your" that you are referring to? This is a peer-to-peer >> newsgroup. ;-) >> >> You *might* be able to clean up - but possibly not. How's your personal >> file backups? >> >> Start button --> RUN >> (no "RUN"? Press the "Windows Key" + R on your keyboard) >> --> type in: >> winver >> --> Click OK. >> >> The picture at the top of the window that opens will give you the general >> (Operating System name) while the line starting with the word "version" >> will give you the rest of the story. Post _both_ in response to this >> message verbatim. ;-) >> >> Assuming you have Windows XP 32-bit with SPor above... >> >> Download/install this: >> http://support.microsoft.com/kb/290301 >> >> After installing, do the following: >> >> Start button --> RUN --> type in: >> "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! >> --> Click OK. >> (The quotation marks and percentage signs and spacing should be exact.) >> >> Download, install, run, update and perform a full scan (separately) with the >> following two applications (freeware versions are the ones to use for this): >> >> SuperAntiSpyware >> http://www.superantispyware.com/ >> >> MalwareBytes >> http://www.malwarebytes.com/ >> >> After performing a full scan with one and then the other and removing >> whatever they both find completely, you may uninstall these products, >> if you wish. >> >> Download and run the MSRT manually: >> http://www.microsoft.com/security/malwareremove/default.mspx >> >> Reboot. >> >> Download/Install the latest Windows Installer (for your OS): >> ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) >> http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en >> >> Reboot. >> >> and... >> >> Download the latest version of the Windows Update agent from here (x86): >> http://go.microsoft.com/fwlink/?LinkID=91237 >> .... and save it to the root of your C:\ drive. After saving it to the root >> of the C:\ drive, do the following: >> >> Close all Internet Explorer windows and other applications. >> >> Start button --> RUN and type in: >> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE >> --> Click OK. >> >> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on >> NEXT --> When it finishes installing, click on "Finish"... >> >> Reboot. >> >> Then follow the instructions here: >> >> How do I reset Windows Update components? >> http://support.microsoft.com/kb/971058 >> >> Reboot. >> >> CHKDSK >> How to scan your disks for errors >> http://support.microsoft.com/kb/315265 >> * will take time and a reboot >> >> Defragment >> How to Defragment your hard drives >> http://support.microsoft.com/kb/314848 >> * will take time >> >> Reboot. >> >> Log on as an user with administrative rights and open Internet Explorer >> and visit http://windowsupdate.microsoft.com/ and select to do a >> CUSTOM scan... >> >> Every time you are about to click on something while at these web pages - >> first press and hold down the CTRL key while you click on it. You can >> release the CTRL key after clicking each time. >> >> Once the scan is done, select just _ONE_ of the high priority updates >> (deselect any others) and install it. >> >> Reboot again. >> >> If it did work - try the web page again - selecting no more than 3-5 at a >> time. Rebooting as needed. >> >> The Optional Software updates are generally safe - although I recommend >> against the "Windows Search" one and any of the "Office Live" ones or >> "Windows Live" ones for now. I would completely avoid the >> Optional Hardware updates. Also - I do not see any urgent need to install >> Internet Explorer 8 at this time. >> >> Seriously - do all that. This is like antibiotics - don't skip a single >> step, don't quit because you think things will be okay now - go through >> until the end, until you have done everything given in the order given. If >> you have a problem with a step come ask and let someone here get you >> through that step. If you don't understand how to do a step, come back and >> ask here about that step and let someone walk you through it. >> >> Then - when done - let everyone here know if it worked for you - or if you >> have more issues. >> >> -- >> Shenan Stanley >> MS-MVP >> -- >> How To Ask Questions The Smart Way >> http://www.catb.org/~esr/faqs/smart-questions.html >> >> >> . >>
From: blackbern31 on 5 Nov 2009 18:32
"Rosebud29" wrote: > I have made several attempts to install the Windows XP Service Pack 2 and > have been unsuccessful. My computer downloads it, I can accept the License > Agreement, then It prepares to download and then it fails. Can anyone help > me?! |