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From: PA Bear on 18 Jun 2007 12:05
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).

In other countries, see http://support.microsoft.com/security > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.

For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Gangnath wrote:
> Thanks, Robert.
>
> It is maddening that the only instance of the error message I get that I
> can
> find searching the MS website is when they tell developers to use that
> code.
> There is no mention of how to fix the error, or what it really is.
>
> I also had started down the list of fixes you found. I guess I should
> feel
> somewhat satisfied that I haven't missed anything obvious. I think that
> the
> last link referred to Vista, not XP Home edition, so I hadn't looked at it
> yet.
>
> I'll let you know what I find when I find it. Any other suggestions would
> be great.
>
>> "Gangnath" <Gangnath(a)discussions.microsoft.com> wrote in message
>> news:D82D94A3-A7E3-4701-BDD8-BFC87F24ACDE(a)microsoft.com...
>>> I am unable to update my Gateway Notebook pc from the Microsoft Update
>>> page.
>>>
>>> I get the message "The website has encountered a problem and cannot
>>> display the page you are trying to view." And the error code is
>>> 0x80096004
>>>
>>> The Windows Update log states: FATAL: IsUpdateRequired failed with
>>> error
>>> 0x80096004.
>>>
>>
>>> I can't seem to find reference to this message anywhere.
>>
>>
>> Try a web search?
>>
>> http://msdn2.microsoft.com/en-us/library/ms867216.aspx
>>
>> (Live Search for
>> 0x80096004 microsoft codes
>> )
>>
>> <quote>
>> TRUST_E_CERT_SIGNATURE 0x80096004 The signature of the certificate
>> cannot
>> be verified. </quote>
>>
>>
>> Then let's try another web search...
>>
>> http://support.microsoft.com/kb/822798
>>
>> (Live Search for
>> certificate "windows update" site:support.microsoft.com
>> )
>>
>>
>> Also, is your computer's date and time correct?
>>
>> http://support.microsoft.com/kb/929458
>>
>> (Live Search for
>> "date and time" certificate "windows update"
>> site:support.microsoft.com )
>>
>> (Article refers to a related symptom with a different code
>> but perhaps you could get your code for the same reason?)
>>
>> Etc.
>>
>>
>> HTH
>>
>> Robert Aldwinckle
>> ---

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