Prev: KB978262 update failed/access denied
Next: add or remove programe function not operated
From: Snorrason on 12 Mar 2010 16:41
When I installed the updates on Vista SP2, the network print stopped working.
I have an old HP printer with an Axis 540 print server and a new Brother
DCP-375CW using Wi-Fi.
The printers are visible form the computer and can be found in add printers,
but no print job gets done, when I roll back the update, they work again.
There is no problem in printing from WinXP machines.

I have stopped using Windows update due to these problems.
Any suggestions on solving this odd problem?


From: PA Bear [MS MVP] on 12 Mar 2010 16:59
For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB999999).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Consumer Security Support home page & Microsoft Update Solution Center also
offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.


Snorrason wrote:
> When I installed the updates on Vista SP2, the network print stopped
> working. I have an old HP printer with an Axis 540 print server and a new
> Brother DCP-375CW using Wi-Fi.
> The printers are visible form the computer and can be found in add
> printers,
> but no print job gets done, when I roll back the update, they work again.
> There is no problem in printing from WinXP machines.
>
> I have stopped using Windows update due to these problems.
> Any suggestions on solving this odd problem?

 | 
Pages: 1
Prev: KB978262 update failed/access denied
Next: add or remove programe function not operated