Prev: Updates KB978474 and KB979771 downloaded but will not install
Next: Update KB973917, KB975929 and KB976264 Killed Network print
From: svan on 12 Mar 2010 16:38
Hello, I have tried to install the update 'Cumulative Security Update for
ActiveX Killbits for Windows XP (KB978262)' multiple times without success. I
am getting error code 0x80070005 and access denied errors. I have tried
automatic updates, manual updates and downloading via administrator options
to install myself. I have disabled mcafee firewall and real time scan
without effect. I am running windows xp version 5.1 (build
2600.xpsp_sp3_gdr.091208-2036 : service pack 3) Any suggestion/help would be
appreciated! (Thanks, in advance!)
From: PA Bear [MS MVP] on 12 Mar 2010 17:01
Chances are you're seeing the effects of a hijackware infection, despite (or
because of) the fact that you have some sort of McAfee application
installed.

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB978262).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Consumer Security Support home page & Microsoft Update Solution Center also
offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.



svan wrote:
> Hello, I have tried to install the update 'Cumulative Security Update for
> ActiveX Killbits for Windows XP (KB978262)' multiple times without
> success.
> I am getting error code 0x80070005 and access denied errors. I have tried
> automatic updates, manual updates and downloading via administrator
> options
> to install myself. I have disabled mcafee firewall and real time scan
> without effect. I am running windows xp version 5.1 (build
> 2600.xpsp_sp3_gdr.091208-2036 : service pack 3) Any suggestion/help would
> be appreciated! (Thanks, in advance!)

 | 
Pages: 1
Prev: Updates KB978474 and KB979771 downloaded but will not install
Next: Update KB973917, KB975929 and KB976264 Killed Network print