Updates KB978474 and KB979771 downloaded but will not install
in [Windows Update]
|
Prev: Receiving Code 646 when installing KB978382, KB978380, & KB979895
Next: KB978262 update failed/access denied
From: Harriette on 12 Mar 2010 11:21 I've tried downloading and installing from the icon as well as from the website. I've turned my computer on and off a few times. Bottom line I now have several copikes of each of the updates but none will install. How do I fix this and also delete the extra copies of the updates? Thanks for any suggestions
From: MowGreen on 12 Mar 2010 16:20 From: MS10-017: Description of the security update for Excel 2003: March 9, 2010 http://support.microsoft.com/kb/978474 " How to obtain help and support for this security update For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and Canada or by contacting your local Microsoft subsidiary. For more information about how to contact your local Microsoft subsidiary for support issues with security updates, visit the Microsoft International Support Web site: http://support.microsoft.com/common/international.aspx?rdpath=4 North American customers can also obtain instant access to unlimited no-charge e-mail support or to unlimited individual chat support by visiting the following Microsoft Web site: http://support.microsoft.com/oas/default.aspx?&prid=7552 For enterprise customers, support for security updates is available through your usual support contacts. " Contact MS about the installation issue with KB978474 as it is a Security update and there is NO CHARGE assistance for this issue. DO NOT mention the other update or they will attempt to charge you. Both updates will install when MS troubleshoots the KB978474 installation issue. Do not worry about the extra copies of the updates as that is a trivial matter at this point in time, Harriette. MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked Harriette wrote: > I've tried downloading and installing from the icon as well as from the > website. I've turned my computer on and off a few times. Bottom line I now > have several copikes of each of the updates but none will install. How do I > fix this and also delete the extra copies of the updates? Thanks for any > suggestions
From: txnick on 18 Mar 2010 01:51 I am having same problem - but just with KB978474 . Have Windows 7 Home premium. Has been going on since the security update was released. Each time I turn off my computer it tries to install - but it fails. When I try to manually install is gives me code 80070652 and windowsupdate_dt000. I have manually downloaded the update and tried to install and it says"The update cannot be applied". I think now this is causing excel attachments not to be able to be opened from my Outlook 2003 - and precluding me from installing other new software (I get an error message to wait for the other installation to finish). I successfully installed a hot fix KB947821 that was to fix this issue - but to no avail. "Harriette" wrote: > I've tried downloading and installing from the icon as well as from the > website. I've turned my computer on and off a few times. Bottom line I now > have several copikes of each of the updates but none will install. How do I > fix this and also delete the extra copies of the updates? Thanks for any > suggestions
From: Ottmar Freudenberger on 18 Mar 2010 02:42
"txnick" <txnick(a)discussions.microsoft.com> schrieb: > I am having same problem - but just with KB978474 . Have Windows 7 Home > premium. Has been going on since the security update was released. Each > time I turn off my computer it tries to install - but it fails. When I try > to manually install is gives me code 80070652 and windowsupdate_dt000. I > have manually downloaded the update and tried to install and it says"The > update cannot be applied". Is there by any kind a "sprtcmd.exe" process listed in Task Manager ("View all Processes for all users" or similar)? Bye, Freudi |