Update that do not install
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From: MowGreen on 29 Nov 2009 14:21 The WindowsUpdate.log opens with Notepad. Please follow the advice in PABear's post to ensure that malware has not taken control of your computer. MowGreen =============== *-343-* FDNY Never Forgotten =============== banthecheck.com "Security updates should *never* have *non-security content* prechecked" canswp wrote: > Nothing happens when I try the Shortcut in the start menu. No page checking > for updates comes up. The update icon keeps returning to my taskbar and I do > try to install it but always with a failure. > > > When trying to run windowsupdate.log I get a message saying > > "Windows cannot open this file" , then directing me to a site to look up a > program to open it. > > There it says > > "Windows has the following information about this file type. This page will > help you find software needed to open your file. > > > > File Type: Unknown > > > > Description: Windows does not recognize this file type. > > You may search the following Web site for related software and information: > > > Search the web " > > I'm starting to think something is messed up.... > > > "MowGreen" wrote: > > >>Try another attempt at updating by clicking the Windows Update shortcut >>on the Start Menu, please. When/if it fails, close Internet Explorer. >>Open the WindowsUpdate.log and scroll all the way to the bottom. >>Please copy and paste the **last** 50 or so lines into your reply: >> >>How to read the Windowsupdate.log file >>http://support.microsoft.com/kb/902093 >> >>MowGreen >>=============== >> *-343-* FDNY >>Never Forgotten >>=============== >> >>banthecheck.com >>"Security updates should *never* have *non-security content* prechecked" >> >> >> >>canswp wrote: >> >> >>>Re: Updates KN973687 and KN976098 >>> >>>Running: Windows XP Media Center Edition >>> Version 2002 >>> Service Pack 3 >>> >>>I click the Update icon on my taskbar and the download appears to start but >>>then I get a message saying they failed to install. No error number. >>>I tried to get them from the Update website but that page just seems to hang >>>up. Or maybe I am too impatient, but I wait 5 minutes and it is still >>>searching. >> >>. >>
From: canswp on 30 Nov 2009 17:39 I used notepad to open the Update log- thanks for the tip Find below the info you asked for. DnldMgr: New download job [UpdateId = {4ACE7A5F-FFC8-4FB8-A5B6-6F1CA838CF2A}.100] *********** 2009-11-30 17:03:29:671 1532 ff8 DnldMgr * All files for update were already downloaded and are valid. 2009-11-30 17:03:29:687 1532 ff8 Agent ********* 2009-11-30 17:03:29:687 1532 254 AU >>## RESUMED ## AU: Download update [UpdateId = {E5074371-9CBE-4B61-8DE3-AB3C678605D2}, succeeded] 2009-11-30 17:03:29:687 1532 ff8 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates] 2009-11-30 17:03:29:687 1532 ff8 Agent ************* 2009-11-30 17:03:29:750 1532 254 AU Setting AU scheduled install time to 2009-12-01 22:00:00 2009-11-30 17:03:29:750 1532 ff8 DnldMgr ************* 2009-11-30 17:03:29:750 1532 ff8 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates] 2009-11-30 17:03:29:750 1532 ff8 DnldMgr ********* 2009-11-30 17:03:29:750 1532 ff8 DnldMgr * Call ID = {D82A27EE-CF70-4748-8037-4FE0239F4748} 2009-11-30 17:03:29:765 1532 ff8 DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D} 2009-11-30 17:03:29:765 1532 ff8 DnldMgr * Updates to download = 1 2009-11-30 17:03:29:765 1532 ff8 Agent * Title = Update for Windows XP (KB976098) 2009-11-30 17:03:29:765 1532 ff8 Agent * UpdateId = {440A0DD1-BA04-4235-BE29-E9AC1FC0E0B6}.101 2009-11-30 17:03:29:765 1532 ff8 Agent * Bundles 1 updates: 2009-11-30 17:03:29:765 1532 ff8 Agent * {1FBB8A4F-13BA-443E-81D1-84FB6B1F0928}.101 2009-11-30 17:03:29:765 1532 ff8 DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] *********** 2009-11-30 17:03:29:765 1532 ff8 DnldMgr * Regulation call complete. 0x00000000 2009-11-30 17:03:29:781 1532 ff8 DnldMgr *********** DnldMgr: New download job [UpdateId = {1FBB8A4F-13BA-443E-81D1-84FB6B1F0928}.101] *********** 2009-11-30 17:03:29:781 1532 ff8 DnldMgr * Queueing update for download handler request generation. 2009-11-30 17:03:29:781 1532 ff8 DnldMgr Generating download request for update {1FBB8A4F-13BA-443E-81D1-84FB6B1F0928}.101 2009-11-30 17:03:30:578 1532 ff8 Handler Windows Patch download for UpdateId = {1FBB8A4F-13BA-443E-81D1-84FB6B1F0928}: selected action is download full-file. 2009-11-30 17:03:30:578 1532 ff8 DnldMgr *********** DnldMgr: New download job [UpdateId = {1FBB8A4F-13BA-443E-81D1-84FB6B1F0928}.101] *********** 2009-11-30 17:03:30:593 1532 ff8 DnldMgr * All files for update were already downloaded and are valid. 2009-11-30 17:03:30:593 1532 254 AU >>## RESUMED ## AU: Download update [UpdateId = {440A0DD1-BA04-4235-BE29-E9AC1FC0E0B6}, succeeded] 2009-11-30 17:03:30:593 1532 ff8 Agent ********* 2009-11-30 17:03:30:609 1532 ff8 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates] 2009-11-30 17:03:30:609 1532 ff8 Agent ************* 2009-11-30 17:03:30:609 1532 254 AU ######### 2009-11-30 17:03:30:609 1532 254 AU ## END ## AU: Download updates 2009-11-30 17:03:30:609 1532 254 AU ############# 2009-11-30 17:03:30:609 1532 254 AU Setting AU scheduled install time to 2009-12-01 22:00:00 2009-11-30 17:03:30:609 1532 254 AU AU setting pending client directive to 'Install Approval' 2009-11-30 17:03:30:609 1532 254 AU Changing existing AU client directive from 'Download Progress' to 'Install Approval', session id = 0x0 2009-11-30 17:03:30:656 1396 cb0 CltUI AU client got new directive = 'Install Approval', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0x00000000 2009-11-30 17:03:30:656 1396 cb0 CltUI AU client creating UI plugin, clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89} 2009-11-30 17:03:34:781 1532 ff8 Report REPORT EVENT: {9A8B617E-6B90-4F86-BA46-2A2B3F9236D9} 2009-11-30 17:03:29:781-0500 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on Tuesday, December 01, 2009 at 5:00 PM: - Update for Windows XP (KB973687) 2009-11-30 17:03:34:781 1532 ff8 Report REPORT EVENT: {0462EA49-E666-4AA4-8611-5B2FE28AE5C7} 2009-11-30 17:03:30:609-0500 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on Tuesday, December 01, 2009 at 5:00 PM: - Update for Windows XP (KB973687) - Update for Windows XP (KB976098) "MowGreen" wrote: > The WindowsUpdate.log opens with Notepad. > Please follow the advice in PABear's post to ensure that malware has not > taken control of your computer. > > > MowGreen > =============== > *-343-* FDNY > Never Forgotten > =============== > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked" > > > > > canswp wrote: > > > Nothing happens when I try the Shortcut in the start menu. No page checking > > for updates comes up. The update icon keeps returning to my taskbar and I do > > try to install it but always with a failure. > > > > > > When trying to run windowsupdate.log I get a message saying > > > > "Windows cannot open this file" , then directing me to a site to look up a > > program to open it. > > > > There it says > > > > "Windows has the following information about this file type. This page will > > help you find software needed to open your file. > > > > > > > > File Type: Unknown > > > > > > > > Description: Windows does not recognize this file type. > > > > You may search the following Web site for related software and information: > > > > > > Search the web " > > > > I'm starting to think something is messed up.... > > > > > > "MowGreen" wrote: > > > > > >>Try another attempt at updating by clicking the Windows Update shortcut > >>on the Start Menu, please. When/if it fails, close Internet Explorer. > >>Open the WindowsUpdate.log and scroll all the way to the bottom. > >>Please copy and paste the **last** 50 or so lines into your reply: > >> > >>How to read the Windowsupdate.log file > >>http://support.microsoft.com/kb/902093 > >> > >>MowGreen > >>=============== > >> *-343-* FDNY > >>Never Forgotten > >>=============== > >> > >>banthecheck.com > >>"Security updates should *never* have *non-security content* prechecked" > >> > >> > >> > >>canswp wrote: > >> > >> > >>>Re: Updates KN973687 and KN976098 > >>> > >>>Running: Windows XP Media Center Edition > >>> Version 2002 > >>> Service Pack 3 > >>> > >>>I click the Update icon on my taskbar and the download appears to start but > >>>then I get a message saying they failed to install. No error number. > >>>I tried to get them from the Update website but that page just seems to hang > >>>up. Or maybe I am too impatient, but I wait 5 minutes and it is still > >>>searching. > >> > >>. > >> > . >
From: canswp on 30 Nov 2009 17:43 Just an FYI I have tried posting at the site https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 that PAB directed me to but for two days I keep getting this message Error: Our system is not responding right now. We apologize for the inconvenience. Our technical team has been alerted and is working on resolving the problem. To get support, use one of the following options: * Click the back button and try a different support option.* Click the back button and try to continue in a few minutes.- * Call 1-800-MICROSOFT (1-800-642-7676). "MowGreen" wrote: > The WindowsUpdate.log opens with Notepad. > Please follow the advice in PABear's post to ensure that malware has not > taken control of your computer. > > > MowGreen > =============== > *-343-* FDNY > Never Forgotten > =============== > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked" > > > > > canswp wrote: > > > Nothing happens when I try the Shortcut in the start menu. No page checking > > for updates comes up. The update icon keeps returning to my taskbar and I do > > try to install it but always with a failure. > > > > > > When trying to run windowsupdate.log I get a message saying > > > > "Windows cannot open this file" , then directing me to a site to look up a > > program to open it. > > > > There it says > > > > "Windows has the following information about this file type. This page will > > help you find software needed to open your file. > > > > > > > > File Type: Unknown > > > > > > > > Description: Windows does not recognize this file type. > > > > You may search the following Web site for related software and information: > > > > > > Search the web " > > > > I'm starting to think something is messed up.... > > > > > > "MowGreen" wrote: > > > > > >>Try another attempt at updating by clicking the Windows Update shortcut > >>on the Start Menu, please. When/if it fails, close Internet Explorer. > >>Open the WindowsUpdate.log and scroll all the way to the bottom. > >>Please copy and paste the **last** 50 or so lines into your reply: > >> > >>How to read the Windowsupdate.log file > >>http://support.microsoft.com/kb/902093 > >> > >>MowGreen > >>=============== > >> *-343-* FDNY > >>Never Forgotten > >>=============== > >> > >>banthecheck.com > >>"Security updates should *never* have *non-security content* prechecked" > >> > >> > >> > >>canswp wrote: > >> > >> > >>>Re: Updates KN973687 and KN976098 > >>> > >>>Running: Windows XP Media Center Edition > >>> Version 2002 > >>> Service Pack 3 > >>> > >>>I click the Update icon on my taskbar and the download appears to start but > >>>then I get a message saying they failed to install. No error number. > >>>I tried to get them from the Update website but that page just seems to hang > >>>up. Or maybe I am too impatient, but I wait 5 minutes and it is still > >>>searching. > >> > >>. > >> > . >
From: MowGreen on 1 Dec 2009 13:16 The WindowsUpdate.log shows no errors. It's showing that the updates are pending to install at 5:00 PM today, your local time. Did you do *any* of the steps that PABear recommended or did you just try to contact MS ? MowGreen =============== *-343-* FDNY Never Forgotten =============== banthecheck.com "Security updates should *never* have *non-security content* prechecked" canswp wrote: > Just an FYI > > > I have tried posting at the site > https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 that PAB > directed me to but for two days I keep getting this message > > Error: > Our system is not responding right now. We apologize for the > inconvenience. Our technical team has been alerted and is working on > resolving the problem. > > To get support, use one of the following options: > > * Click the back button and try a different support option.* Click the back > button and try to continue in a few minutes.- > * Call 1-800-MICROSOFT (1-800-642-7676). > > > > > "MowGreen" wrote: > > >>The WindowsUpdate.log opens with Notepad. >>Please follow the advice in PABear's post to ensure that malware has not >>taken control of your computer. >> >> >>MowGreen >>=============== >> *-343-* FDNY >>Never Forgotten >>=============== >> >>banthecheck.com >>"Security updates should *never* have *non-security content* prechecked" >> >> >> >> >>canswp wrote: >> >> >>>Nothing happens when I try the Shortcut in the start menu. No page checking >>>for updates comes up. The update icon keeps returning to my taskbar and I do >>>try to install it but always with a failure. >>> >>> >>>When trying to run windowsupdate.log I get a message saying >>> >>>"Windows cannot open this file" , then directing me to a site to look up a >>>program to open it. >>> >>>There it says >>> >>>"Windows has the following information about this file type. This page will >>>help you find software needed to open your file. >>> >>> >>> >>>File Type: Unknown >>> >>> >>> >>>Description: Windows does not recognize this file type. >>> >>>You may search the following Web site for related software and information: >>> >>> >>>Search the web " >>> >>>I'm starting to think something is messed up.... >>> >>> >>>"MowGreen" wrote: >>> >>> >>> >>>>Try another attempt at updating by clicking the Windows Update shortcut >>>>on the Start Menu, please. When/if it fails, close Internet Explorer. >>>>Open the WindowsUpdate.log and scroll all the way to the bottom. >>>>Please copy and paste the **last** 50 or so lines into your reply: >>>> >>>>How to read the Windowsupdate.log file >>>>http://support.microsoft.com/kb/902093 >>>> >>>>MowGreen >>>>=============== >>>> *-343-* FDNY >>>>Never Forgotten >>>>=============== >>>> >>>>banthecheck.com >>>>"Security updates should *never* have *non-security content* prechecked" >>>> >>>> >>>> >>>>canswp wrote: >>>> >>>> >>>> >>>>>Re: Updates KN973687 and KN976098 >>>>> >>>>>Running: Windows XP Media Center Edition >>>>> Version 2002 >>>>> Service Pack 3 >>>>> >>>>>I click the Update icon on my taskbar and the download appears to start but >>>>>then I get a message saying they failed to install. No error number. >>>>>I tried to get them from the Update website but that page just seems to hang >>>>>up. Or maybe I am too impatient, but I wait 5 minutes and it is still >>>>>searching. >>>> >>>>. >>>> >> >>. >>
From: canswp on 2 Dec 2009 20:21
I installed, ran CCleaner, rebooted hoping that would fix the problem, but I still had no luck. Today I tried again and the updates downloaded fine. So the issue is fixed- thanks for your time in try to help me resolve this. Just an FYI for Mow--- the log message about the scheduled to install the next day showed up for every day that I tried to install it. "MowGreen" wrote: > The WindowsUpdate.log shows no errors. It's showing that the updates are > pending to install at 5:00 PM today, your local time. > > Did you do *any* of the steps that PABear recommended or did you just > try to contact MS ? > > > MowGreen > =============== > *-343-* FDNY > Never Forgotten > =============== > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked" > > > > canswp wrote: > > > Just an FYI > > > > > > I have tried posting at the site > > https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 that PAB > > directed me to but for two days I keep getting this message > > > > Error: > > Our system is not responding right now. We apologize for the > > inconvenience. Our technical team has been alerted and is working on > > resolving the problem. > > > > To get support, use one of the following options: > > > > * Click the back button and try a different support option.* Click the back > > button and try to continue in a few minutes.- > > * Call 1-800-MICROSOFT (1-800-642-7676). > > > > > > > > > > "MowGreen" wrote: > > > > > >>The WindowsUpdate.log opens with Notepad. > >>Please follow the advice in PABear's post to ensure that malware has not > >>taken control of your computer. > >> > >> > >>MowGreen > >>=============== > >> *-343-* FDNY > >>Never Forgotten > >>=============== > >> > >>banthecheck.com > >>"Security updates should *never* have *non-security content* prechecked" > >> > >> > >> > >> > >>canswp wrote: > >> > >> > >>>Nothing happens when I try the Shortcut in the start menu. No page checking > >>>for updates comes up. The update icon keeps returning to my taskbar and I do > >>>try to install it but always with a failure. > >>> > >>> > >>>When trying to run windowsupdate.log I get a message saying > >>> > >>>"Windows cannot open this file" , then directing me to a site to look up a > >>>program to open it. > >>> > >>>There it says > >>> > >>>"Windows has the following information about this file type. This page will > >>>help you find software needed to open your file. > >>> > >>> > >>> > >>>File Type: Unknown > >>> > >>> > >>> > >>>Description: Windows does not recognize this file type. > >>> > >>>You may search the following Web site for related software and information: > >>> > >>> > >>>Search the web " > >>> > >>>I'm starting to think something is messed up.... > >>> > >>> > >>>"MowGreen" wrote: > >>> > >>> > >>> > >>>>Try another attempt at updating by clicking the Windows Update shortcut > >>>>on the Start Menu, please. When/if it fails, close Internet Explorer. > >>>>Open the WindowsUpdate.log and scroll all the way to the bottom. > >>>>Please copy and paste the **last** 50 or so lines into your reply: > >>>> > >>>>How to read the Windowsupdate.log file > >>>>http://support.microsoft.com/kb/902093 > >>>> > >>>>MowGreen > >>>>=============== > >>>> *-343-* FDNY > >>>>Never Forgotten > >>>>=============== > >>>> > >>>>banthecheck.com > >>>>"Security updates should *never* have *non-security content* prechecked" > >>>> > >>>> > >>>> > >>>>canswp wrote: > >>>> > >>>> > >>>> > >>>>>Re: Updates KN973687 and KN976098 > >>>>> > >>>>>Running: Windows XP Media Center Edition > >>>>> Version 2002 > >>>>> Service Pack 3 > >>>>> > >>>>>I click the Update icon on my taskbar and the download appears to start but > >>>>>then I get a message saying they failed to install. No error number. > >>>>>I tried to get them from the Update website but that page just seems to hang > >>>>>up. Or maybe I am too impatient, but I wait 5 minutes and it is still > >>>>>searching. > >>>> > >>>>. > >>>> > >> > >>. > >> > . > |