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From: PA Bear [MS MVP] on 17 May 2010 18:48
1. Run this McAfee three-step fix:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

2. Reset Windows Update (again): http://support.microsoft.com/kb/971058

3. Reboot once more & test.


kevgermany wrote:
> Sorry, I replied to this yesterday, but the post hasn't come through.
>
> It's straight 32 bit.
>
> Will check on the Macafee/pre-installed side, but I don't think so.
>
> Macafee is up to date and licenced - they already had a 3 user licence
> from
> their other computer.
>
> Do you think it's worth re-installing macafee? I guess I could do it from
> here, if XP Pro remote desktop will drive a Win 7 machine. Remote
> assistance
> might work as well.
>
> "PA Bear [MS MVP]" wrote:
>
>> Is it Win7 64-bit?
>>
>> What anti-virus application or security suite was installed when she was
>> running Vista and was the subscription still current?
>>
>> What anti-virus application or security suite is installed now and is the
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled on the Vista
>> computer when it was purchased)?
>>
>> ~~~~~~~~~~~~~~~~~~~~~
>>
>> How do I reset Windows Update components?
>> [Ignore the APPLIES TO section if Win7; Access KB971058 via Internet
>> Explorer (32-bit) only; Run the Fix It in Default and Aggressive modes]
>> http://support.microsoft.com/kb/971058
>>
>>
>>
>> kevgermany wrote:
>>> My 75 yr old mother's HP laptop is about 8 months old, running Win 7 as
>>> an
>>> update to the factory installed Vista. She did the update, using an MS
>>> or
>>> HP
>>> supplied disk.
>>>
>>> Problem:
>>>
>>> Machine will be running for a while, when the screen goes black and a
>>> message comes up saying 'Installing file x of yyy do not switch off'
>>> where
>>> x is a rapidly increasing serial number and yyy is a large number,
>>> somtimes
>>> in the tens of thousands. At the same time there's a white line across
>>> the
>>> screen.
>>>
>>> Machine locks, doesn't really power off, unless forced to by holding the
>>> power button for a few seconds. Reboot doesn't always return a
>>> functioning
>>> machine and it's often necessary to remove the battery to get anything
>>> on
>>> the screen when restarting. Windows then does some kind of recovery and
>>> the
>>> machine is usable for a few days until the same thing happens again.
>>>
>>> Driving me nuts, especially as I can't get to the machine to do a
>>> re-install
>>> as it's in another country.
>>>
>>> Ideas - doesn't seem like proper Windows behaviour to me. HP support are
>>> not
>>> helping at all. The seller doesn't want to know. I've no idea where to
>>> start
>>> as I'm still running XP on my machines.
>>
>> .

From: kevgermany on 18 May 2010 14:51
Thanks. Now both my replies and both of yours show.

Will try all the suggestions and let you know.

"PA Bear [MS MVP]" wrote:

> 1. Run this McAfee three-step fix:
> http://service.mcafee.com/FAQDocument.aspx?id=TS100507
>
> 2. Reset Windows Update (again): http://support.microsoft.com/kb/971058
>
> 3. Reboot once more & test.
>
>
> kevgermany wrote:
> > Sorry, I replied to this yesterday, but the post hasn't come through.
> >
> > It's straight 32 bit.
> >
> > Will check on the Macafee/pre-installed side, but I don't think so.
> >
> > Macafee is up to date and licenced - they already had a 3 user licence
> > from
> > their other computer.
> >
> > Do you think it's worth re-installing macafee? I guess I could do it from
> > here, if XP Pro remote desktop will drive a Win 7 machine. Remote
> > assistance
> > might work as well.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Is it Win7 64-bit?
> >>
> >> What anti-virus application or security suite was installed when she was
> >> running Vista and was the subscription still current?
> >>
> >> What anti-virus application or security suite is installed now and is the
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)?
> >>
> >> Has a(another) Norton or McAfee application ever been installed on the
> >> computer (e.g., a free-trial version that came preinstalled on the Vista
> >> computer when it was purchased)?
> >>
> >> ~~~~~~~~~~~~~~~~~~~~~
> >>
> >> How do I reset Windows Update components?
> >> [Ignore the APPLIES TO section if Win7; Access KB971058 via Internet
> >> Explorer (32-bit) only; Run the Fix It in Default and Aggressive modes]
> >> http://support.microsoft.com/kb/971058
> >>
> >>
> >>
> >> kevgermany wrote:
> >>> My 75 yr old mother's HP laptop is about 8 months old, running Win 7 as
> >>> an
> >>> update to the factory installed Vista. She did the update, using an MS
> >>> or
> >>> HP
> >>> supplied disk.
> >>>
> >>> Problem:
> >>>
> >>> Machine will be running for a while, when the screen goes black and a
> >>> message comes up saying 'Installing file x of yyy do not switch off'
> >>> where
> >>> x is a rapidly increasing serial number and yyy is a large number,
> >>> somtimes
> >>> in the tens of thousands. At the same time there's a white line across
> >>> the
> >>> screen.
> >>>
> >>> Machine locks, doesn't really power off, unless forced to by holding the
> >>> power button for a few seconds. Reboot doesn't always return a
> >>> functioning
> >>> machine and it's often necessary to remove the battery to get anything
> >>> on
> >>> the screen when restarting. Windows then does some kind of recovery and
> >>> the
> >>> machine is usable for a few days until the same thing happens again.
> >>>
> >>> Driving me nuts, especially as I can't get to the machine to do a
> >>> re-install
> >>> as it's in another country.
> >>>
> >>> Ideas - doesn't seem like proper Windows behaviour to me. HP support are
> >>> not
> >>> helping at all. The seller doesn't want to know. I've no idea where to
> >>> start
> >>> as I'm still running XP on my machines.
> >>
> >> .
>
> .
>
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