Prev: Error 80070424 when updates is run
Next: Learned my lesson--now what?
From: JustWantItToWork on 1 Mar 2010 09:26
To PA Bear and Shenan Stanley:
Sorry I didn't do it specifically; this is the first time I am on a Users
Discussion Site.
I am running Windows XP Professional Version 2002 (Dutch) SP3
I think it is the 32-bits version, although it has an AMD Athlon 64 X2 Dual
Core Processor 4400+ (I don't know where to find the bit width).
This PC is a temporary one, borroughed from my son...

"PA Bear [MS MVP]" wrote:

> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2;
> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum or
> newsgroup. Please do so in your next reply.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> JustWantItToWork wrote:
> > Ever since friday 19 february, Windows Update about dayly keeps coming
> > back
> > with updates I already installed.
> > In concerns the updates KB975560 and KB977914.
> > Before I realised that it were the same updates again and again, I
> > downloaded and installed them half a dozen times, and received an OK every
> > time.
> > Is this a flaw in Windows Updater, or what could be the problem?
>
> .
>
From: JustWantItToWork on 1 Mar 2010 09:29
see specifics in reply to PA Bear.
Thx for your elaborate mail. I'll try to find the time to read and follow
it...

"Shenan Stanley" wrote:

> JustWantItToWork wrote:
> > Ever since friday 19 february, Windows Update about dayly keeps
> > coming back with updates I already installed.
> > In concerns the updates KB975560 and KB977914.
> > Before I realised that it were the same updates again and again, I
> > downloaded and installed them half a dozen times, and received an
> > OK every time.
> > Is this a flaw in Windows Updater, or what could be the problem?
>
> You have "Windows"... Great.
>
> Windows ___ _____ Edition with Service Pack __, __-bit
>
> Well, at least you gave a couple of specific updates (975560 and 977914) so
> maybe we can figure out something there...
>
> The first narrows it to:
>
> Microsoft Windows 2000 Service Pack 4, when used with:
> Microsoft Windows 2000 Advanced Server
> Microsoft Windows 2000 Datacenter Server
> Microsoft Windows 2000 Professional Edition
> Microsoft Windows 2000 Server
>
> Microsoft Windows Server 2003 Service Pack 2, when used with:
> Microsoft Windows Server 2003, Web Edition
> Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
> Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
> Microsoft Windows Server 2003, Standard Edition (32-bit x86)
> Microsoft Windows Server 2003, Datacenter x64 Edition
> Microsoft Windows Server 2003, Enterprise x64 Edition
> Microsoft Windows Server 2003, Standard x64 Edition
> Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
> Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
> Microsoft Windows XP Professional x64 Edition
>
> Microsoft Windows XP Service Pack 3, when used with:
> Microsoft Windows XP Home Edition
> Microsoft Windows XP Professional
>
> Microsoft Windows XP Service Pack 2, when used with:
> Microsoft Windows XP Home Edition
> Microsoft Windows XP Professional
>
> The second update you gave has the same list.
>
>
> So... I'll use some assumptions to narrow it further.
>
> Most people have left Windows 2000 behind (most, not all) and most who post
> here are not asking about issues with their server operating system (most,
> not all) - that narrows the field to some flavor of Windows XP (32 or
> 64-bit.) Now even though the list doesn't show them directly - Windows XP
> Media Center Edition, Windows XP Tablet PC Edition and the likes are still
> contenders - but fall into the same general category as Windows XP
> Professional Edition 32-bit. Very few people have Windows XP Professional
> x64 Edition - mostly because anywone who would run that probably upgraded to
> something with more support as soon as they could.
>
> Given all that - the odds are with me to assume you have "Windows XP ______
> Edition with Service Pack 2 or above, 32-bit"... Can you confirm/deny?
>
> First - let me point out the support web pages for both of the two updates
> you mentioned specifically:
>
> MS10-013: Description of the security update for Quartz: February 9, 2010
> http://support.microsoft.com/kb/975560
>
> MS10-013: Description of the security update for AVI filter: February 09,
> 2010
> http://support.microsoft.com/kb/977914
>
> They both contain this blurb near the top:
> "How to obtain help and support for this security update
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and Canada or by contacting your local Microsoft
> subsidiary. For more information about how to contact your local Microsoft
> subsidiary for support issues with security updates, visit the Microsoft
> International Support Web site:
> http://support.microsoft.com/common/international.aspx?rdpath=4
>
> North American customers can also obtain instant access to unlimited
> no-charge e-mail support or to unlimited individual chat support by visiting
> the following Microsoft Web site:
> http://support.microsoft.com/oas/default.aspx?&prid=7552"
>
> So there may be *free* help available for you directly from Microsoft (this
> is not directly from Microsoft, BTW - this is peer-to-peer.)
>
> Continuing on - you say the updates are repeating.
>
> First - one might direct you to:
>
> How to troubleshoot common Windows Update, Microsoft Update, and Windows
> Server Update Services installation issues
> http://support.microsoft.com/kb/906602
>
> Or at least ask if you had gone through it completely with no success...?
>
> Then, going by the assumptions I have given so far - I would suggest the
> following (which would seem long/time consuming - but in the end - usually
> has good resiults for your update issues as well as the computer in
> general...)
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> Reboot and logon as administrative user.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/malwareremove/default.mspx
>
> You may find nothing, you may find only cookies, you may think it is a
> waste of time - but if you do all this and report back here with what you
> do/don't find as you are doing all of it - you are adding more pieces to
> the puzzle and the entire picture just may become clearer and your
> problem resolved.
>
> Ignore the title and follow the sub-section under
> "Advanced Troubleshooting" titled,
> "Method 1: Reset the registry and the file permissions"
> http://support.microsoft.com/kb/949377
> *will take time
> ** Ignore the last step (6) - you either have SP3 or don't - don't care.
> You shouldn't concern yourself over that *right now*.
>
> You will likely see errors pass by if you watching, even count up. No
> worries *at this time*.
>
> *After* that is done, continue on to the next part where you clean off
> some excess (unnecessary) files. It only removes those you definitely
> do not need, if you follow the directions *as given* and do not deviate.
> So reboot (for each of these steps, it is just best to reboot right
> before - but I will continue to point that out) and logon as an user with
> administrative priviledges.
>
> Download/install the "Windows Installer CleanUp Utility":
> http://support.microsoft.com/kb/290301
>
> After installing, do the following:
>
> Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
> --> Click OK.
> (The quotation marks and percentage signs and spacing should be exact.)
>
> It will flash by *quick*, don't expect much out of this step to get
> excited about. But the cleaner your machine is to start with, the
> better your luck will be later (not really luck - more like preparedness,
> but that's not as fun to think about, eh?)
>
> Reboot and logon as administrative user.
>
> Download/Install the latest Windows Installer (for your OS):
> ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
> http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
>
> Reboot and logon as administrative user.
>
> Download the latest version of the Windows Update agent from here (x86):
> http://go.microsoft.com/fwlink/?LinkID=91237
> .... and save it to the root of your C:\ drive. After saving it to the
> root of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot and logon as administrative user.
>
> Repeat this step again, Visit this web page (in Internet Explorer):
>
> How do I reset Windows Update components?
> http://support.microsoft.com/kb/971058
>
> .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
> both times. Check the "I agree" box and click on "Next". Check the box
> for "Run aggressive options (not recommended)" and click "Next". Let
> it finish up and follow the prompts until it is done. Close/exit and
> reboot when it is.
>
> You should now perform a full CHKDSK on your system drive (C:)...
>
> How to scan your disks for errors
> http://support.microsoft.com/kb/315265
> * will take time and a reboot
>
> You should now perform a full Defragment on your system drive (C:)...
>
> How to Defragment your hard drives
> http://support.microsoft.com/kb/314848
> * will take time
>
> Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
> and utilize the built-in Windows Firewall only.
>
> Reboot.
>
> Log on as an user with administrative rights and open Internet Explorer
> and visit http://windowsupdate.microsoft.com/ and select to do a
> CUSTOM scan...
>
> Every time you are about to click on something while at these web pages -
> first press and hold down the CTRL key while you click on it. You can
> release the CTRL key after clicking each time.
>
> Once the scan is done, select just _ONE_ of the high priority updates
> (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than 3-5 at a
> time. Rebooting as needed.
>
> The Optional Software updates are generally safe - although I recommend
> against the "Windows Search" one and any of the "Office Live" ones or
> "Windows Live" ones for now. I would completely avoid the
> Optional Hardware updates. Also - I do not see any urgent need to
> install Internet Explorer 8 at this time.
>
> Seriously - do all that. This is like antibiotics - don't skip a single
> step, don't quit because you think things will be okay now - go through
> until the end, until you have done everything given in the order given. If
> you have a problem with a step come ask and let someone here get you
> through that step. If you don't understand how to do a step, come back
> and ask here about that step and let someone walk you through it.
>
>
> And then I would ask you to come back - respond to this very conversation
> since the whole thing is archived indefinitely for all to see - it just
> helps others more if you respond back with "That worked" or "That did not
> work, here is what happened when it failed, please help..."
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
> .
>
From: PA Bear [MS MVP] on 1 Mar 2010 12:50
1. Open Add/Remove Programs and make sure that the Show Updates box at the
top is checked.

2. Now scroll down and tell me if "Security Update for Windows XP (975560)"
and "Security Update for Windows XP (977914)" are both listed. If they are,
tell me the Installation date shown for each of them.


JustWantItToWork wrote:
> To PA Bear and Shenan Stanley:
> Sorry I didn't do it specifically; this is the first time I am on a Users
> Discussion Site.
> I am running Windows XP Professional Version 2002 (Dutch) SP3
> I think it is the 32-bits version, although it has an AMD Athlon 64 X2
> Dual
> Core Processor 4400+ (I don't know where to find the bit width).
> This PC is a temporary one, borroughed from my son...
>
> "PA Bear [MS MVP]" wrote:
>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
>> SP2;
>> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum
>> or
>> newsgroup. Please do so in your next reply.
>>
>> JustWantItToWork wrote:
>>> Ever since friday 19 february, Windows Update about dayly keeps coming
>>> back
>>> with updates I already installed.
>>> In concerns the updates KB975560 and KB977914.
>>> Before I realised that it were the same updates again and again, I
>>> downloaded and installed them half a dozen times, and received an OK
>>> every
>>> time.
>>> Is this a flaw in Windows Updater, or what could be the problem?
>>
>> .

 | 
Pages: 1
Prev: Error 80070424 when updates is run
Next: Learned my lesson--now what?