Windows Xp - MS Photo Editor stopped working after 03/02 updat
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From: PA Bear [MS MVP] on 17 Mar 2010 19:03 > I have scanned my computer with both AVG and Malwarebytes - it came up > perfectly clean. That doesn't mean squat... mimi wrote: > I have scanned my computer with both AVG and Malwarebytes - it came up > perfectly clean. > > I have no confidence the problem will be resolved - so I just downloaded > Irfan View > A good sampling of my jpg maps show perfectly and there is no interference > with color on the web sites. > > So consider the case closed. > > Mimi > ___________________________________________________ > "PA Bear [MS MVP]" wrote: > >>> You are probably correct in assuming that Automatic Updates had been >>> disabled until 02 MAR - but I don't remember for sure. >> >> Did you have to re-enable Automatic Updates on 02 MAR? >> >>> ...According to my >>> Update History - the last previous update was 16 NOV. >> >> I wouldn't trust the security of any computer where three months of >> critical security updates had not been installed. >> >> PS: Extended Support for Office 97 ended on 31 December 2001. >> >> >> mimi wrote: >>> [I have learned that it is easier to work in this system top-posting >>> [I have also learned it is safer to compose in my Word Process and copy >>> to >>> here because when the lines are busy my posting gets lost. >>> >>> >>> A. I have AVG Free (on Automatic Update) and Malwarebytes. I depend on >>> XP >>> Firewall. I have a router connecting my two computers - and I access >>> the >>> web through the router. I have never had Norton or McAfee on this >>> computer. >>> I do not know what Defender is. >>> >>> B You are probably correct in assuming that Automatic Updates had been >>> disabled until 02 MAR - but I don't remember for sure. According to my >>> Update History - the last previous update was 16 NOV. >>> >>> On 02 MAR several folders in Program Files were created >>> - an Internet Explorer folder - of which iexplore.exe dates from DEC 09 >>> and >>> the Plugins folder dates from 03 JAN 10 >>> - a Verizon folder (Verizon is my DSL provider) containing two folders >>> of >>> the 02 MAR date and an uninstall.exe >>> - a Google subfolder - named Update >>> >>> C. I am not 100% sure of the date that my problems began - but it was >>> certainly by Fr 05 MAR when I had to switch to my old computer (98SE) >>> to >>> be >>> able to crop a JPEG file. At first I thought Microsoft was playing >>> tricks >>> on me because I was using this old SW on the XP - but then I remembered >>> there had been an update - and I figured that that was a more probable >>> cause for my problem. >>> >>> Mimi >>>> >>>> Most of those updates were released 3-4 months ago, as were most of the >>>> security updates, I assume. How come you only got around to installing >>>> them on 02 March? >>>> >>>> Had Automatic Updates been disabled until 02 March 2010 or...? >>>> >>>> What anti-virus application or security suite is installed and is your >>>> subscription current? What anti-spyware applications (other than >>>> Defender)? What third-party firewall (if any)? >>>> >>>> Has a(another) Norton or McAfee application ever been installed on the >>>> computer (e.g., a free-trial version that came preinstalled when you >>>> bought >>>> it)? >>>> >>> >>>>> I am on Automatic Update. The updates for Windows on that date were >>>>> Update for Windows XP (KB970430) >>>>> Windows Malicious Software Removal Tool - FEB 2010 (KB890830) >>>>> Update for Windows XP (KB955759) >>>>> Update for Windows XP (KB973687) >>>>> Update for Windows XP (KB971737) >>>>> Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688) >>>>> Update for Windows XP (KB979306) >>>>> There were also 13 security updates which I don't think would be >>>>> responsible >>>>> - but if you want to know I can supply them >>> >>> "PA Bear [MS MVP]" wrote: >>>>>> And which updates did you install? >>>>>> >>> >>>>>> mimi wrote: >>>>>>> I had installed MS Word 97 on my XP - SP3 computer to get MS Photo >>>>>>> Editor >>>>>>> in >>>>>>> JAN 2010. I was able to use MS Photo Editor to edit JPEG files for >>>>>>> two >>>>>>> months, and then after the 03/02/2010 Automatic Update, Photo Editor >>>>>>> would >>>>>>> not open. >>>>>>> I tried recopying the one .exe file - and when I click on that the >>>>>>> screen >>>>>>> goes black mementarily and subsequently various backgrounds, and >>>>>>> sometimes >>>>>>> colors, are messed up, requiring a restart to rectify. >>>>>>> If I can't get Photo Editor back up, what other free program could I >>>>>>> use >>>>>>> for >>>>>>> the same tasks? >> >> . |