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From: Murphy13 on 17 Jun 2010 13:19
windows updates have failled when system tried to automatically install
I have tried to install each separately also only failure.
-Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family
update for .NET versions 2.0 through 3.5 (KB951847) x86
-Security Update for Microsoft Office PowerPoint 2007 (KB982158)

I do not see them under Add/Remove programs

I have Windows XP Home ver5.1 SP3
Microsoft .NET Frame 3.5 SP1
in Add/Remove still see SP1.1,2.0,3.0 for Microsoft .NET
Auto updates are on for Windows
NO McAfee
Have AVG Free 9.0.829 version
window office 2007 powerpoint,access,groove,outlook publisher word excel

DSL ATT connection to internet firewall is on
2.67 GHz 992mb RAM
From: Ǝиçεl on 17 Jun 2010 14:53
See the "How to obtain help" section of, e.g.,
http://support.microsoft.com/kb/982158>

For home users, no-charge support is available by calling 1-866-PCSAFETY
(1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
States and in Canada or by contacting your local Microsoft subsidiary.
There is no-charge for support calls that are associated with security
updates. When you call, clearly state that your problem is related to a
Security Update and cite the update's KB number (e.g., KB982158).

Or you can...

Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/default.aspx?gprid=6527>

Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/>

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--

"Murphy13" wrote:

> windows updates have failled when system tried to automatically install
> I have tried to install each separately also only failure.
> -Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family
> update for .NET versions 2.0 through 3.5 (KB951847) x86
> -Security Update for Microsoft Office PowerPoint 2007 (KB982158)
>
> I do not see them under Add/Remove programs
>
> I have Windows XP Home ver5.1 SP3
> Microsoft .NET Frame 3.5 SP1
> in Add/Remove still see SP1.1,2.0,3.0 for Microsoft .NET
> Auto updates are on for Windows
> NO McAfee
> Have AVG Free 9.0.829 version
> window office 2007 powerpoint,access,groove,outlook publisher word excel
>
> DSL ATT connection to internet firewall is on
> 2.67 GHz 992mb RAM
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