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From: SenoritaC on 17 Jun 2010 13:19
I am running Microsoft Office PowerPoint 2010 on my laptop. For some reason
my machine keeps trying and failing to install Security Update for Microsoft
Office PowerPoint 2007 (KB982158).

The failure code reads: "WindowsUpdate_80070643" "WindowsUpdate_dt000"

Due to this problem, my work security policy will force me off the network
while working remotely.

How can I fix this problem? Especially since I am running 2010 and not 2007,
which is what the KB was written for.

From: Ǝиçεl on 17 Jun 2010 14:53
See the "How to obtain help" section of, e.g.,
http://support.microsoft.com/kb/982158>

For home users, no-charge support is available by calling 1-866-PCSAFETY
(1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
States and in Canada or by contacting your local Microsoft subsidiary.
There is no-charge for support calls that are associated with security
updates. When you call, clearly state that your problem is related to a
Security Update and cite the update's KB number (e.g., KB982158).

Or you can...

Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/default.aspx?gprid=6527>

Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/>

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--

"SenoritaC" wrote:

> I am running Microsoft Office PowerPoint 2010 on my laptop. For some reason
> my machine keeps trying and failing to install Security Update for Microsoft
> Office PowerPoint 2007 (KB982158).
>
> The failure code reads: "WindowsUpdate_80070643" "WindowsUpdate_dt000"
>
> Due to this problem, my work security policy will force me off the network
> while working remotely.
>
> How can I fix this problem? Especially since I am running 2010 and not 2007,
> which is what the KB was written for.
>
From: Peter Foldes on 17 Jun 2010 16:41
When did you install Office PowerPoint 2010. Can you let us know

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

"SenoritaC" <SenoritaC(a)discussions.microsoft.com> wrote in message
news:9C62FF28-007C-47DE-82E6-108DD6FA1B2B(a)microsoft.com...
>I am running Microsoft Office PowerPoint 2010 on my laptop. For some reason
> my machine keeps trying and failing to install Security Update for Microsoft
> Office PowerPoint 2007 (KB982158).
>
> The failure code reads: "WindowsUpdate_80070643" "WindowsUpdate_dt000"
>
> Due to this problem, my work security policy will force me off the network
> while working remotely.
>
> How can I fix this problem? Especially since I am running 2010 and not 2007,
> which is what the KB was written for.
>

From: Pearly on 25 Jun 2010 03:50
Sorry to hijack but I have the same problem.
I bought the lenovo laptop last month and it did not come with office. I
installed 2010 professional retail version and was asked to update powerpoint
2007.

However it always fails. Please help.

"Peter Foldes" wrote:

> When did you install Office PowerPoint 2010. Can you let us know
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
> http://www.microsoft.com/protect
>
> "SenoritaC" <SenoritaC(a)discussions.microsoft.com> wrote in message
> news:9C62FF28-007C-47DE-82E6-108DD6FA1B2B(a)microsoft.com...
> >I am running Microsoft Office PowerPoint 2010 on my laptop. For some reason
> > my machine keeps trying and failing to install Security Update for Microsoft
> > Office PowerPoint 2007 (KB982158).
> >
> > The failure code reads: "WindowsUpdate_80070643" "WindowsUpdate_dt000"
> >
> > Due to this problem, my work security policy will force me off the network
> > while working remotely.
> >
> > How can I fix this problem? Especially since I am running 2010 and not 2007,
> > which is what the KB was written for.
> >
>
> .
>
From: Shenan Stanley on 25 Jun 2010 04:16
Pearly wrote:
> Sorry to hijack but I have the same problem.
> I bought the lenovo laptop last month and it did not come with
> office. I installed 2010 professional retail version and was asked
> to update powerpoint 2007.
>
> However it always fails. Please help.

Uninstall PowerPoint Viewer.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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