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From: icccapital on 21 Jun 2010 15:44
Recently one of our users toshiba laptops got a virus and windows genuine
advantage says it can't validate the computer. I checked the product key
with keyfinder and it is different from what is on the sticker. Is there a
way to change it back without harming the system?

He is only on xp SP2, once I get this fixed I will update to sp3.
From: Bickford Shmeckler on 21 Jun 2010 15:50
Ignore the one in the system, use the one on the sticker.

"icccapital" <icccapital(a)discussions.microsoft.com> wrote in message
news:7610291D-7E51-47F5-97B3-42CDCD067552(a)microsoft.com...
: Recently one of our users toshiba laptops got a virus and windows genuine
: advantage says it can't validate the computer. I checked the product key
: with keyfinder and it is different from what is on the sticker. Is there
a
: way to change it back without harming the system?
:
: He is only on xp SP2, once I get this fixed I will update to sp3.


From: Bob I on 21 Jun 2010 16:51
That's cause the one you retrieved is for the factory image. Either use
the sticker one or restore to factory fresh.

icccapital wrote:

> Recently one of our users toshiba laptops got a virus and windows genuine
> advantage says it can't validate the computer. I checked the product key
> with keyfinder and it is different from what is on the sticker. Is there a
> way to change it back without harming the system?
>
> He is only on xp SP2, once I get this fixed I will update to sp3.

From: PA Bear [MS MVP] on 21 Jun 2010 16:56
1. Download this diagnostic tool, saving it to your desktop:
http://go.microsoft.com/fwlink/?linkid=56062

=> WinXP: Double-click on the executable to run the tool.

=> Vista & Win7: Right-click on the executable and select Run as
Administrator to run the tool.

2. After running the tool, click on the Windows tab and then click on Copy
(to clipboard).

NB: You may want to open a new Notepad file, paste the contents of your
clipboard into it & save for future reference.

3. Begin a new thread in the following Microsoft Genuine Advantage forum and
paste the results from the WGA Diagnostic Data tool in a detailed post:

http://social.microsoft.com/Forums/en-US/genuinewindowsxp/threads

4. A troubleshooting specialist will analyze the data and recommend an
appropriate solution.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


icccapital wrote:
> Recently one of our users toshiba laptops got a virus and windows genuine
> advantage says it can't validate the computer. I checked the product key
> with keyfinder and it is different from what is on the sticker. Is there
> a
> way to change it back without harming the system?
>
> He is only on xp SP2, once I get this fixed I will update to sp3.

From: icccapital on 21 Jun 2010 17:57
I am actually not planning on wiping it and reinstalling if that is what you
are implying. I want to change the product key in the system so that it is
the one on the sticker so that windows genuine advantage stops giving us
problems and we can get the updates.

"Bickford Shmeckler" wrote:

> Ignore the one in the system, use the one on the sticker.
>
> "icccapital" <icccapital(a)discussions.microsoft.com> wrote in message
> news:7610291D-7E51-47F5-97B3-42CDCD067552(a)microsoft.com...
> : Recently one of our users toshiba laptops got a virus and windows genuine
> : advantage says it can't validate the computer. I checked the product key
> : with keyfinder and it is different from what is on the sticker. Is there
> a
> : way to change it back without harming the system?
> :
> : He is only on xp SP2, once I get this fixed I will update to sp3.
>
>
> .
>
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