From: gphbass on
Am running Vista with all latest patches. However, tried to download
security patches today (1-12) and kd 972270 failed and will not install after
repeated attempts...tried a manual download and get a message that update is
not for my system. Erroe code is 80070005--unknown error. Have rebooted
machine numerous times and used Microsoft fixiet utility...nothing
works....updates worked fine until today...have not added any software or
programs in over 6 months. i have Trend Micro Av version 16...but even with
it turned off, I still can't install the updates. Any suggestions?????
From: PA Bear [MS MVP] on
Is your Trend Micro subscription current? Has it ever expired, however
briefly?

Has a Norton or McAfee application ever been installed on the computer
(e.g., a free-trial version that came preinstalled when you bought it)?

See the "How to obtain help" section of
http://support.microsoft.com/kb/972279

For home users, no-charge support is available by calling 1-866-PCSAFETY
and/or 1-866-234-6020 in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support calls that
are associated with security updates. When you call, clearly state that
your problem is related to a Security Update and cite the update's KB number
(e.g., KB972220).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Consumer Security Support home page includes links for free security update
support, too
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


gphbass wrote:
> Am running Vista with all latest patches. However, tried to download
> security patches today (1-12) and kd 972270 failed and will not install
> after repeated attempts...tried a manual download and get a message that
> update is not for my system. Erroe code is 80070005--unknown error. Have
> rebooted machine numerous times and used Microsoft fixiet
> utility...nothing
> works....updates worked fine until today...have not added any software or
> programs in over 6 months. i have Trend Micro Av version 16...but even
> with
> it turned off, I still can't install the updates. Any suggestions?????

From: gphbass on
Yes--my AV is up to date--neither norton nor macafee have ever been
installed--even went back to a restore point before the last update--those
updates reloaded fine, the current still does not...tried to manually update
and the program says updates are not for my system---double checked the file
at MS and it indeed said that it was for all versions of vista and was
released on 1-12-10. Updates stop downloading at 11% and then say they have
failed

"PA Bear [MS MVP]" wrote:

> Is your Trend Micro subscription current? Has it ever expired, however
> briefly?
>
> Has a Norton or McAfee application ever been installed on the computer
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> See the "How to obtain help" section of
> http://support.microsoft.com/kb/972279
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> and/or 1-866-234-6020 in the United States and in Canada or by contacting
> your local Microsoft subsidiary. There is no-charge for support calls that
> are associated with security updates. When you call, clearly state that
> your problem is related to a Security Update and cite the update's KB number
> (e.g., KB972220).
>
> Or you can...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/default.aspx?gprid=6527
>
> Consumer Security Support home page includes links for free security update
> support, too
> https://consumersecuritysupport.microsoft.com/
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
>
>
> gphbass wrote:
> > Am running Vista with all latest patches. However, tried to download
> > security patches today (1-12) and kd 972270 failed and will not install
> > after repeated attempts...tried a manual download and get a message that
> > update is not for my system. Erroe code is 80070005--unknown error. Have
> > rebooted machine numerous times and used Microsoft fixiet
> > utility...nothing
> > works....updates worked fine until today...have not added any software or
> > programs in over 6 months. i have Trend Micro Av version 16...but even
> > with
> > it turned off, I still can't install the updates. Any suggestions?????
>
> .
>
From: PA Bear [MS MVP] on
TYPO CORRECTION: See the "How to obtain help" section of
http://support.microsoft.com/kb/972270

Has Vista SP2 been installed yet?

gphbass wrote:
> Yes--my AV is up to date--neither norton nor macafee have ever been
> installed--even went back to a restore point before the last update--those
> updates reloaded fine, the current still does not...tried to manually
> update and the program says updates are not for my system---double checked
> the file at MS and it indeed said that it was for all versions of vista
> and
> was released on 1-12-10. Updates stop downloading at 11% and then say
> they
> have failed
>
> "PA Bear [MS MVP]" wrote:
>> Is your Trend Micro subscription current? Has it ever expired, however
>> briefly?
>>
>> Has a Norton or McAfee application ever been installed on the computer
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> See the "How to obtain help" section of
>> [http://support.microsoft.com/kb/972270]
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> and/or 1-866-234-6020 in the United States and in Canada or by contacting
>> your local Microsoft subsidiary. There is no-charge for support calls
>> that
>> are associated with security updates. When you call, clearly state that
>> your problem is related to a Security Update and cite the update's KB
>> number (e.g., KB972220).
>>
>> Or you can...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/default.aspx?gprid=6527
>>
>> Consumer Security Support home page includes links for free security
>> update
>> support, too
>> https://consumersecuritysupport.microsoft.com/
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> www.banthecheck.com
>>
>>
>> gphbass wrote:
>>> Am running Vista with all latest patches. However, tried to download
>>> security patches today (1-12) and kd 972270 failed and will not install
>>> after repeated attempts...tried a manual download and get a message that
>>> update is not for my system. Erroe code is 80070005--unknown error.
>>> Have
>>> rebooted machine numerous times and used Microsoft fixiet
>>> utility...nothing
>>> works....updates worked fine until today...have not added any software
>>> or
>>> programs in over 6 months. i have Trend Micro Av version 16...but even
>>> with
>>> it turned off, I still can't install the updates. Any suggestions?????
>>
>> .

From: gphbass on
Yes I am running Vista SP2--everything else is up to date---windows update
worked fine until the patches issued yesterday......as I said, I even
rebooted from a restore point before the last windows update...the latest one
still does not work get an error code of 8000fff

"PA Bear [MS MVP]" wrote:

> TYPO CORRECTION: See the "How to obtain help" section of
> http://support.microsoft.com/kb/972270
>
> Has Vista SP2 been installed yet?
>
> gphbass wrote:
> > Yes--my AV is up to date--neither norton nor macafee have ever been
> > installed--even went back to a restore point before the last update--those
> > updates reloaded fine, the current still does not...tried to manually
> > update and the program says updates are not for my system---double checked
> > the file at MS and it indeed said that it was for all versions of vista
> > and
> > was released on 1-12-10. Updates stop downloading at 11% and then say
> > they
> > have failed
> >
> > "PA Bear [MS MVP]" wrote:
> >> Is your Trend Micro subscription current? Has it ever expired, however
> >> briefly?
> >>
> >> Has a Norton or McAfee application ever been installed on the computer
> >> (e.g., a free-trial version that came preinstalled when you bought it)?
> >>
> >> See the "How to obtain help" section of
> >> [http://support.microsoft.com/kb/972270]
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> and/or 1-866-234-6020 in the United States and in Canada or by contacting
> >> your local Microsoft subsidiary. There is no-charge for support calls
> >> that
> >> are associated with security updates. When you call, clearly state that
> >> your problem is related to a Security Update and cite the update's KB
> >> number (e.g., KB972220).
> >>
> >> Or you can...
> >>
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/default.aspx?gprid=6527
> >>
> >> Consumer Security Support home page includes links for free security
> >> update
> >> support, too
> >> https://consumersecuritysupport.microsoft.com/
> >>
> >> For more information about how to contact your local Microsoft subsidiary
> >> for security update support issues, visit the International Support Web
> >> site: http://support.microsoft.com/common/international.aspx
> >>
> >> For enterprise customers, support for security updates is available
> >> through
> >> your usual support contacts.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >> www.banthecheck.com
> >>
> >>
> >> gphbass wrote:
> >>> Am running Vista with all latest patches. However, tried to download
> >>> security patches today (1-12) and kd 972270 failed and will not install
> >>> after repeated attempts...tried a manual download and get a message that
> >>> update is not for my system. Erroe code is 80070005--unknown error.
> >>> Have
> >>> rebooted machine numerous times and used Microsoft fixiet
> >>> utility...nothing
> >>> works....updates worked fine until today...have not added any software
> >>> or
> >>> programs in over 6 months. i have Trend Micro Av version 16...but even
> >>> with
> >>> it turned off, I still can't install the updates. Any suggestions?????
> >>
> >> .
>
> .
>