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From: stevemalee on 14 Jan 2010 19:23
when I try to update all I get is a bronze/yellow shield with a black
exclmation point on it and #elementmoduleheadertext#

Can't find any reference to this here.
--
stevemalee
From: Harry Johnston [MVP] on 14 Jan 2010 20:05
On 2010-01-15 1:23 p.m., stevemalee wrote:

> when I try to update all I get is a bronze/yellow shield with a black
> exclmation point on it and #elementmoduleheadertext#
>
> Can't find any reference to this here.

We'll need a bit more information than this - which operating system you are
running, and which service pack is installed, for a start.

Harry.

--
"I wish that, just once, some terrorist would try something that you can only
foil by upgrading the passengers to first class and giving them free drinks."
- Bruce Schneier
http://www.schneier.com/blog/archives/2009/12/separating_expl.html
From: stevemalee on 14 Jan 2010 20:58
i am so sorry to have forgotten that essential.

Have never had problems updating before this.

Vista Home Premium 64 bit
IE 8.0.6

updates:
1/13/10 outlook 2003 junk email filter
1/13/10 MS Windows KB 905866
1/13/10 security for windows KB972270

With what else can I provide you?
--
stevemalee


"Harry Johnston [MVP]" wrote:

> On 2010-01-15 1:23 p.m., stevemalee wrote:
>
> > when I try to update all I get is a bronze/yellow shield with a black
> > exclmation point on it and #elementmoduleheadertext#
> >
> > Can't find any reference to this here.
>
> We'll need a bit more information than this - which operating system you are
> running, and which service pack is installed, for a start.
>
> Harry.
>
> --
> "I wish that, just once, some terrorist would try something that you can only
> foil by upgrading the passengers to first class and giving them free drinks."
> - Bruce Schneier
> http://www.schneier.com/blog/archives/2009/12/separating_expl.html
> .
>
From: PA Bear [MS MVP] on 14 Jan 2010 22:21
See the "How to obtain help" section of
http://support.microsoft.com/kb/972270

For home users, no-charge support is available by calling 1-866-PCSAFETY
and/or 1-866-234-6020 in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support calls that
are associated with security updates. When you call, clearly state that
your problem is related to a Security Update and cite the update's KB number
(e.g., KB972270).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Consumer Security Support home page includes links for free security update
support, too
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


stevemalee wrote:
> i am so sorry to have forgotten that essential.
>
> Have never had problems updating before this.
>
> Vista Home Premium 64 bit
> IE 8.0.6
>
> updates:
> 1/13/10 outlook 2003 junk email filter
> 1/13/10 MS Windows KB 905866
> 1/13/10 security for windows KB972270
>
> With what else can I provide you?
>
>> On 2010-01-15 1:23 p.m., stevemalee wrote:
>>
>>> when I try to update all I get is a bronze/yellow shield with a black
>>> exclmation point on it and #elementmoduleheadertext#
>>>
>>> Can't find any reference to this here.
>>
>> We'll need a bit more information than this - which operating system you
>> are running, and which service pack is installed, for a start.
>>
>> Harry.
>>
>> --
>> "I wish that, just once, some terrorist would try something that you can
>> only foil by upgrading the passengers to first class and giving them free
>> drinks." - Bruce Schneier
>> http://www.schneier.com/blog/archives/2009/12/separating_expl.html
>> .

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