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From: TaurArian [MS-MVP] on 9 Jan 2006 16:19 Not really, but I did notice something about time, check your internet time and time zone etc. If this is out, it can affect WU. -- =========================== TaurArian [MS-MVP] 2005-2006 =========================== "Pam" <Pam(a)discussions.microsoft.com> wrote in message news:BB3AC55B-3AE3-4251-8E83-A3A8E90177E7(a)microsoft.com... > This is what I found in Eventvwr.msc: > Application Run Error - Load Perf > Uploading the performance counters strings for service WmiApRpl failed. The > error code is the first DWord in data section. > > System - Service Control Manager > The automatic update sevice terminated with the following error : > %%2149896199 > > System - W32time > The time provider NtpClient is configured to aquire time from one or more > time sources, however none of the sources are currently accessible. No > attempt to contact a source will be made for 14 min. NtpClient has no source > of accurate time. > > Can you help?? Thanks, Pam > > "TaurArian [MS-MVP]" wrote: > >> 0x8007041D ? 2147023843 - ERROR_SERVICE_REQUEST_TIMEOUT >> The service did not respond to the start or control request in a timely fashion >> >> You receive a "0x8007041D" error when you visit the Windows Update Web site >> http://support.microsoft.com/?scid=kb;en-us;902322 >> >> or >> If this is not the case then check in the Event Viewer to see if there is any specific errors >> regarding services >> Start/Run/Eventvwr.msc >> >> >> Some additional information on this error from Torgeir, Microsoft MVP >> >> <snip> >> >> Hi, >> >> If the things in TaurArian's post didn't apply or work, it is most likely a COM+ issue. >> >> First, verify that the "COM+ Event System" service is not disabled or not functioning: >> >> Press Start and Run, and then run this command: >> services.msc >> >> Locate the "COM+ Event System" entry, and double click on it. Startup type should be set to >> "Manual", and if the service is not already running, press the Start button to see if it starts >> successfully. >> >> If the steps above where ok, see if the steps in this previous post fixes the problem (applies to >> WinXP as well): >> >> From: DBQ <DBQ(a)discussions.microsoft.com> >> Subject: Re: 0x8007041D W2K Server Try All >> Date: Fri, 23 Sep 2005 14:30:03 -0700 >> Message-ID: <B7B2BCF2-44EB-46AA-95B1-00A42DCB35E1(a)microsoft.com> >> Newsgroups: microsoft.public.windowsupdate >> >> <quote> >> We with a little help from MS It is fixed. >> >> Two issued needed repairing. >> >> 1. COM+, >> This required cleaning up a damaged COM+ catalog details at: >> http://support.microsoft.com/?id=315296 >> >> 2. Replacement of the HKEY_LOCAL_MACHINE\Software\Microsoft >> \Windows NT\CurrentVersion\Svchost for another working machine. >> >> </quote> >> >> -- >> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway >> <snip> >> >> >> >> -- >> =========================== >> TaurArian [MS-MVP] 2005-2006 >> =========================== >> >> >> "Pam" <Pam(a)discussions.microsoft.com> wrote in message >> news:DD0CA1A8-0AF1-4527-8229-D08BAE26238D(a)microsoft.com... >> > yes. Error number: 0x8007041D >> > >> > "TaurArian" wrote: >> > >> >> Pam, do you have an error code? >> >> >> >> Without an error code, only a general answer can be given. >> >> >> >> >> >> "Pam" wrote: >> >> >> >> > I am having the same problem Rick is. I went to your link, but isn't there a >> >> > direct answer that you can give? >> >> > >> >> > "Carey Frisch [MVP]" wrote: >> >> > >> >> > > How to troubleshoot problems connecting to Windows Update >> >> > > or to Microsoft Update >> >> > > http://support.microsoft.com/kb/818018/en-us >> >> > > >> >> > > -- >> >> > > Carey Frisch >> >> > > Microsoft MVP >> >> > > Windows - Shell/User >> >> > > Microsoft Community Newsgroups >> >> > > news://msnews.microsoft.com/ >> >> > > >> >> > > ------------------------------------------------------------------------------------------- >> >> > > >> >> > > "Rick" wrote: >> >> > > >> >> > > | Please tell me why I am seeing this when i try to update. >> >> > > | (The website has encountered a problem and cannot display the page you are >> >> > > | trying to view. The options provided below might help you solve the problem). >> >> > > | >> >> > > | I can find nothing to help me with this and have been getting the same >> >> > > | message now for 5 days. >> >> > > | >> >> > > | Thank you >> >> > > >> >>
From: Rick on 9 Jan 2006 17:16 Pam, I dont know if this will help, but here is a page with more suggestions if your getting the same error # that i was, 0x00A1391. ( http://groups.google.com/groups?q=windows+error+0x800A1391 ). "Pam" wrote: > I did that last night and it didn't help me. I closed my firewall and > anit-virus protection and still could not get the page to display. > > Thanks, i'm happy for you. > > "Rick" wrote: > > > Ok, thanks everyone. I finally got it figured out. All i had to do was > > disable my Norton Firewall. > > > > "Rick" wrote: > > > > > Thank you Carey, But i tried everything on the link you sent to me and i > > > still get the same error (0x800A1391). Anymore ideas? Thanks > > > > > > "Carey Frisch [MVP]" wrote: > > > > > > > How to troubleshoot problems connecting to Windows Update > > > > or to Microsoft Update > > > > http://support.microsoft.com/kb/818018/en-us > > > > > > > > -- > > > > Carey Frisch > > > > Microsoft MVP > > > > Windows - Shell/User > > > > Microsoft Community Newsgroups > > > > news://msnews.microsoft.com/ > > > > > > > > ------------------------------------------------------------------------------------------- > > > > > > > > "Rick" wrote: > > > > > > > > | Please tell me why I am seeing this when i try to update. > > > > | (The website has encountered a problem and cannot display the page you are > > > > | trying to view. The options provided below might help you solve the problem). > > > > | > > > > | I can find nothing to help me with this and have been getting the same > > > > | message now for 5 days. > > > > | > > > > | Thank you > > > >
From: Robert Aldwinckle on 9 Jan 2006 21:26 "Pam" <Pam(a)discussions.microsoft.com> wrote in message news:BB3AC55B-3AE3-4251-8E83-A3A8E90177E7(a)microsoft.com... > This is what I found in Eventvwr.msc: > System - Service Control Manager > The automatic update sevice terminated with the following error : > %%2149896199 Converts to 8024D007 (unsigned!) I think this is another example of where WU error code representation is inconsistent. The above (assumed decimal) unsigned number converts to a 32 bit hex value which looks like an error code which has been seen occasionally before. However, normally we find that such DWords are interpreted as representing negative decimal values. So, let's search Google Groups with all possible representations of that hex string: (0x8024D007 OR 8024D007 OR 2149896199 OR "-2145071097") (MSFT OR MVP) group:microsoft.* and sort by date to try to capture current thinking. Here's an example of a post which that type of analysis discovers: http://groups.google.com/group/microsoft.public.windowsupdate/msg/44f0d4c8424ce353 Please note that the resolutions that these searches lead to may be much stronger than might be needed for any particular incident. For example, since we have had so few details about your particular case it could be even something as simple as making sure that the Automatic Updates service is still running. HTH Robert Aldwinckle ---
From: Pam on 9 Jan 2006 23:06
I really thought this was going to work, but it didn't. I came closer than I had, it actually came up with the update and was signed by microsoft and started the process of downloading. It completed the download and then went to the error page again!!! Thanks for your help, if you can think of anything else..... (FYI: I turned off my firewall and Virus protection) "Robert Aldwinckle" wrote: > "Pam" <Pam(a)discussions.microsoft.com> wrote in message > news:BB3AC55B-3AE3-4251-8E83-A3A8E90177E7(a)microsoft.com... > > This is what I found in Eventvwr.msc: > > > System - Service Control Manager > > The automatic update sevice terminated with the following error : > > %%2149896199 > > > Converts to 8024D007 (unsigned!) > > I think this is another example of where WU error code representation > is inconsistent. The above (assumed decimal) unsigned number converts > to a 32 bit hex value which looks like an error code which has been seen > occasionally before. However, normally we find that such DWords > are interpreted as representing negative decimal values. > > So, let's search Google Groups with all possible representations of that hex string: > > (0x8024D007 OR 8024D007 OR 2149896199 OR "-2145071097") (MSFT OR MVP) group:microsoft.* > > and sort by date to try to capture current thinking. > > > Here's an example of a post which that type of analysis discovers: > > http://groups.google.com/group/microsoft.public.windowsupdate/msg/44f0d4c8424ce353 > > > Please note that the resolutions that these searches lead to may be > much stronger than might be needed for any particular incident. > For example, since we have had so few details about your particular > case it could be even something as simple as making sure that the > Automatic Updates service is still running. > > > HTH > > Robert Aldwinckle > --- > > > |