no sync in cache mode with additional mailbox
in [Outlook]
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From: Sal on 26 Apr 2010 04:41 Hi all, Using outlook2007 sp2 on xpsp3, with Exchange2007 SP1. We use outlook in cache mode and that works well with a single mailbox in the outlook profile. However, when users also load a second, general, mailbox to their outlook profile the sync with Exchange stops. In OWA the user can see new mail in the inbox on the primary mailbox but they dont show in Outlook. Also sent emails appear to be stuck in the outbox folder in OWA but they do get sent properly. When we turn Cache mode off, online mode, sync starts again. Also when in cache mode, when we remove the second mailbox from the outlook profile, sync starts again. No messages in event log on workstation or server. Also deleted ost and reinstalled a workstation but still same result. Any ideas? regards, Sal
From: Diane Poremsky [MVP] on 26 Apr 2010 08:08
Do you have the profile configured to cache non-mail folders in shared mailboxes? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com/ Outlook Tips by email: mailto:dailytips-subscribe-request(a)lists.outlooktips.net EMO - a weekly newsletter about Outlook and Exchange: mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM New Poll: What type of email account is your main account? http://forums.slipstick.com/showthread.php?t=42402 "Sal" <Sal(a)discussions.microsoft.com> wrote in message news:1B5538E9-232D-4DCF-8DE6-0697F46F184D(a)microsoft.com... > Hi all, > Using outlook2007 sp2 on xpsp3, with Exchange2007 SP1. > > We use outlook in cache mode and that works well with a single mailbox in > the outlook profile. > However, when users also load a second, general, mailbox to their outlook > profile the sync with Exchange stops. > In OWA the user can see new mail in the inbox on the primary mailbox but > they dont show in Outlook. > Also sent emails appear to be stuck in the outbox folder in OWA but they > do > get sent properly. > > When we turn Cache mode off, online mode, sync starts again. > Also when in cache mode, when we remove the second mailbox from the > outlook > profile, sync starts again. > No messages in event log on workstation or server. > Also deleted ost and reinstalled a workstation but still same result. > Any ideas? > regards, Sal |