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From: technogranny on 5 Jul 2008 04:35 I am in exactly the same situation as dcretired, had Vista Premium, upgraded to Ultimate and now this! And I too have not got that sxs file when I try to do a search! What do we do is there an answer? Never expected to have this problem when doing an upgrade. -- technogranny "dcretired" wrote: > Diana, of all the threads I've tried to fix error 80073712, you seem to have > the best credentials and perhaps know how to fix my problem with this error: > > I have been receiving the above error for the past two weeks when attempting > to update Windows. I recently upgraded from Home Premium to Ultimate, but > now can't remember if the error started with Premium or Ultimate but it > started about the time of the upgrade, perhaps by doing the task list for the > upgrade. > > The pending.xml file does not exist anywhere on my system. > I receive error 80073712 even when installing windowsupdateagent30-x86.exe > from a commmand prompt, per instructions from other forum posts. > > Problem reports show two consistent errors since 5/10/08: > 1. > Problem Event Name: WindowsWcpStoreCorruption > OsVersion: 6.0.6001.18000:1 > Type: MissingWinningComponentKey > Path: x86_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.0.6001.18000_none_a052d92e34802200 > OS Version: 6.0.6001.2.1.0.256.1 > Locale ID: 1033 > > 2. > Problem Event Name: CbsPackageServicingFailure > Stack Version: 6.0.6001.18000 > Package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.0.6000.381 > Status: 80073712 > Failure Source: Resolve > Start State: Absent > Target State: Installed > OS Version: 6.0.6001.2.1.0.256.1 > Locale ID: 1033 > > I've tried your solution below, but have no pending.xml file, and all of KB > articles that I believe have been recommended by the forums and I'm at a > complete loss of what to do next. > > Can you help? BTW, McAfee is unable to enable on-access scan, too, I > believe from the same problem. > > "Diana" wrote: > > > Hello, > > > > For the 80073712 error, please try the following: > > > > To Resolve this error try the following steps : > > > > 1. Click Start , type %windir%\winsxs in the Start Search box > > 2. Press ENTER. > > 3. Locate and right-click the pending.xml file. > > 4. Click to select Properties. > > 5. Click the Security tab, and then click Edit. > > 6. Click Users, and then click to select Allow Full control. > > 7. Click OK two times. > > 8. Try to delete the pending.xml file again. > > 9. Try Windows Update > > > > > > Diana Smith [MSFT] <diasmith(a)online.microsoft.com> > > PSS Security Team > > > > This posting is provided "AS IS" with no warranties, and confers no rights. > > > > > > -- > > Try to open wsus admin page and I get the following error "Service > > Unavailable". > > > > Go to IIS Manager and try to browse the page and I get the same error. > > > > > > "bennydog" wrote: > > > > > I am receiving an error code 80073712 when loggin on. I can't seem to remedy > > > this. Any help, anyone?
From: dcretired on 5 Jul 2008 09:19 technogranny, I could not solve the issue myself, so I eventually created a free tech support incident with Microsoft through support.microsoft.com. MS Tech Support tried several things to no avail. They eventually gave me a full ultimate install product key and I reinstalled ultimate from scratch. dcretired "technogranny" wrote: > I am in exactly the same situation as dcretired, had Vista Premium, upgraded > to Ultimate and now this! And I too have not got that sxs file when I try to > do a search! What do we do is there an answer? Never expected to have this > problem when doing an upgrade. > -- > technogranny > > > "dcretired" wrote: > > > Diana, of all the threads I've tried to fix error 80073712, you seem to have > > the best credentials and perhaps know how to fix my problem with this error: > > > > I have been receiving the above error for the past two weeks when attempting > > to update Windows. I recently upgraded from Home Premium to Ultimate, but > > now can't remember if the error started with Premium or Ultimate but it > > started about the time of the upgrade, perhaps by doing the task list for the > > upgrade. > > > > The pending.xml file does not exist anywhere on my system. > > I receive error 80073712 even when installing windowsupdateagent30-x86.exe > > from a commmand prompt, per instructions from other forum posts. > > > > Problem reports show two consistent errors since 5/10/08: > > 1. > > Problem Event Name: WindowsWcpStoreCorruption > > OsVersion: 6.0.6001.18000:1 > > Type: MissingWinningComponentKey > > Path: x86_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.0.6001.18000_none_a052d92e34802200 > > OS Version: 6.0.6001.2.1.0.256.1 > > Locale ID: 1033 > > > > 2. > > Problem Event Name: CbsPackageServicingFailure > > Stack Version: 6.0.6001.18000 > > Package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.0.6000.381 > > Status: 80073712 > > Failure Source: Resolve > > Start State: Absent > > Target State: Installed > > OS Version: 6.0.6001.2.1.0.256.1 > > Locale ID: 1033 > > > > I've tried your solution below, but have no pending.xml file, and all of KB > > articles that I believe have been recommended by the forums and I'm at a > > complete loss of what to do next. > > > > Can you help? BTW, McAfee is unable to enable on-access scan, too, I > > believe from the same problem. > > > > "Diana" wrote: > > > > > Hello, > > > > > > For the 80073712 error, please try the following: > > > > > > To Resolve this error try the following steps : > > > > > > 1. Click Start , type %windir%\winsxs in the Start Search box > > > 2. Press ENTER. > > > 3. Locate and right-click the pending.xml file. > > > 4. Click to select Properties. > > > 5. Click the Security tab, and then click Edit. > > > 6. Click Users, and then click to select Allow Full control. > > > 7. Click OK two times. > > > 8. Try to delete the pending.xml file again. > > > 9. Try Windows Update > > > > > > > > > Diana Smith [MSFT] <diasmith(a)online.microsoft.com> > > > PSS Security Team > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights. > > > > > > > > > -- > > > Try to open wsus admin page and I get the following error "Service > > > Unavailable". > > > > > > Go to IIS Manager and try to browse the page and I get the same error. > > > > > > > > > "bennydog" wrote: > > > > > > > I am receiving an error code 80073712 when loggin on. I can't seem to remedy > > > > this. Any help, anyone?
From: technogranny on 5 Jul 2008 09:28 -- Yes but did you eventually resort to doing another 'upgrade' thereby leaving your files,programs etc intact, or did you end up having to do a 'wipe' upgrade, so wiping the Vista Home Premium? technogranny "dcretired" wrote: > technogranny, I could not solve the issue myself, so I eventually created a > free tech support incident with Microsoft through support.microsoft.com. MS > Tech Support tried several things to no avail. They eventually gave me a > full ultimate install product key and I reinstalled ultimate from scratch. > > dcretired > > "technogranny" wrote: > > > I am in exactly the same situation as dcretired, had Vista Premium, upgraded > > to Ultimate and now this! And I too have not got that sxs file when I try to > > do a search! What do we do is there an answer? Never expected to have this > > problem when doing an upgrade. > > -- > > technogranny > > > > > > "dcretired" wrote: > > > > > Diana, of all the threads I've tried to fix error 80073712, you seem to have > > > the best credentials and perhaps know how to fix my problem with this error: > > > > > > I have been receiving the above error for the past two weeks when attempting > > > to update Windows. I recently upgraded from Home Premium to Ultimate, but > > > now can't remember if the error started with Premium or Ultimate but it > > > started about the time of the upgrade, perhaps by doing the task list for the > > > upgrade. > > > > > > The pending.xml file does not exist anywhere on my system. > > > I receive error 80073712 even when installing windowsupdateagent30-x86.exe > > > from a commmand prompt, per instructions from other forum posts. > > > > > > Problem reports show two consistent errors since 5/10/08: > > > 1. > > > Problem Event Name: WindowsWcpStoreCorruption > > > OsVersion: 6.0.6001.18000:1 > > > Type: MissingWinningComponentKey > > > Path: x86_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.0.6001.18000_none_a052d92e34802200 > > > OS Version: 6.0.6001.2.1.0.256.1 > > > Locale ID: 1033 > > > > > > 2. > > > Problem Event Name: CbsPackageServicingFailure > > > Stack Version: 6.0.6001.18000 > > > Package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.0.6000.381 > > > Status: 80073712 > > > Failure Source: Resolve > > > Start State: Absent > > > Target State: Installed > > > OS Version: 6.0.6001.2.1.0.256.1 > > > Locale ID: 1033 > > > > > > I've tried your solution below, but have no pending.xml file, and all of KB > > > articles that I believe have been recommended by the forums and I'm at a > > > complete loss of what to do next. > > > > > > Can you help? BTW, McAfee is unable to enable on-access scan, too, I > > > believe from the same problem. > > > > > > "Diana" wrote: > > > > > > > Hello, > > > > > > > > For the 80073712 error, please try the following: > > > > > > > > To Resolve this error try the following steps : > > > > > > > > 1. Click Start , type %windir%\winsxs in the Start Search box > > > > 2. Press ENTER. > > > > 3. Locate and right-click the pending.xml file. > > > > 4. Click to select Properties. > > > > 5. Click the Security tab, and then click Edit. > > > > 6. Click Users, and then click to select Allow Full control. > > > > 7. Click OK two times. > > > > 8. Try to delete the pending.xml file again. > > > > 9. Try Windows Update > > > > > > > > > > > > Diana Smith [MSFT] <diasmith(a)online.microsoft.com> > > > > PSS Security Team > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights. > > > > > > > > > > > > -- > > > > Try to open wsus admin page and I get the following error "Service > > > > Unavailable". > > > > > > > > Go to IIS Manager and try to browse the page and I get the same error. > > > > > > > > > > > > "bennydog" wrote: > > > > > > > > > I am receiving an error code 80073712 when loggin on. I can't seem to remedy > > > > > this. Any help, anyone?
From: technogranny on 5 Jul 2008 09:31
Well thanks for that dcretired, I too have contacted support and I am awaiting their input. So you ended up having to wipe Home Premium! Well it was very good of them to let you have the full Ultimate product key they might have to do the same with me I think! -- technogranny "dcretired" wrote: > technogranny, I could not solve the issue myself, so I eventually created a > free tech support incident with Microsoft through support.microsoft.com. MS > Tech Support tried several things to no avail. They eventually gave me a > full ultimate install product key and I reinstalled ultimate from scratch. > > dcretired > > "technogranny" wrote: > > > I am in exactly the same situation as dcretired, had Vista Premium, upgraded > > to Ultimate and now this! And I too have not got that sxs file when I try to > > do a search! What do we do is there an answer? Never expected to have this > > problem when doing an upgrade. > > -- > > technogranny > > > > > > "dcretired" wrote: > > > > > Diana, of all the threads I've tried to fix error 80073712, you seem to have > > > the best credentials and perhaps know how to fix my problem with this error: > > > > > > I have been receiving the above error for the past two weeks when attempting > > > to update Windows. I recently upgraded from Home Premium to Ultimate, but > > > now can't remember if the error started with Premium or Ultimate but it > > > started about the time of the upgrade, perhaps by doing the task list for the > > > upgrade. > > > > > > The pending.xml file does not exist anywhere on my system. > > > I receive error 80073712 even when installing windowsupdateagent30-x86.exe > > > from a commmand prompt, per instructions from other forum posts. > > > > > > Problem reports show two consistent errors since 5/10/08: > > > 1. > > > Problem Event Name: WindowsWcpStoreCorruption > > > OsVersion: 6.0.6001.18000:1 > > > Type: MissingWinningComponentKey > > > Path: x86_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.0.6001.18000_none_a052d92e34802200 > > > OS Version: 6.0.6001.2.1.0.256.1 > > > Locale ID: 1033 > > > > > > 2. > > > Problem Event Name: CbsPackageServicingFailure > > > Stack Version: 6.0.6001.18000 > > > Package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.0.6000.381 > > > Status: 80073712 > > > Failure Source: Resolve > > > Start State: Absent > > > Target State: Installed > > > OS Version: 6.0.6001.2.1.0.256.1 > > > Locale ID: 1033 > > > > > > I've tried your solution below, but have no pending.xml file, and all of KB > > > articles that I believe have been recommended by the forums and I'm at a > > > complete loss of what to do next. > > > > > > Can you help? BTW, McAfee is unable to enable on-access scan, too, I > > > believe from the same problem. > > > > > > "Diana" wrote: > > > > > > > Hello, > > > > > > > > For the 80073712 error, please try the following: > > > > > > > > To Resolve this error try the following steps : > > > > > > > > 1. Click Start , type %windir%\winsxs in the Start Search box > > > > 2. Press ENTER. > > > > 3. Locate and right-click the pending.xml file. > > > > 4. Click to select Properties. > > > > 5. Click the Security tab, and then click Edit. > > > > 6. Click Users, and then click to select Allow Full control. > > > > 7. Click OK two times. > > > > 8. Try to delete the pending.xml file again. > > > > 9. Try Windows Update > > > > > > > > > > > > Diana Smith [MSFT] <diasmith(a)online.microsoft.com> > > > > PSS Security Team > > > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights. > > > > > > > > > > > > -- > > > > Try to open wsus admin page and I get the following error "Service > > > > Unavailable". > > > > > > > > Go to IIS Manager and try to browse the page and I get the same error. > > > > > > > > > > > > "bennydog" wrote: > > > > > > > > > I am receiving an error code 80073712 when loggin on. I can't seem to remedy > > > > > this. Any help, anyone? |