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From: Christopher Muto on 21 Oct 2009 18:14
dell's instructions for fuser replacement start out by stating you should
shut off the printer and wait 30 minutes. i have no idea if that is a truly
critical step or if it is a safety precaution as parts may be holding a
charge. either way it is unusual for them to have written it in their
instructions and there must have been some reason. since you mention that
others said to wait 15 minuets i suspect you haven't. probably should try
that before over analyzing this problem.
http://support.dell.com/support/edocs/systems/5100cn/en/UG/section21.html#1092385

"Tom Lake" <tlake(a)twcny.rr.com> wrote in message
news:hbnti8$d9s$1(a)news.albasani.net...
>
> "Fixer" <ram.systems(a)ntlworld.com> wrote in message
> news:kdnud5p0qt3jqg6fd54b4oupctp2fokedi(a)4ax.com...
>> On Wed, 21 Oct 2009 09:28:37 -0400, "Tom Lake" <tlake(a)twcny.rr.com>
>> wrote:
>>
>>>
>>>"BK" <brian(a)kellyb.freeserve.co.uk> wrote in message
>>>news:hblgea$bil$1(a)news.eternal-september.org...
>>>>
>>>> "Tom Lake" <tlake(a)twcny.rr.com> wrote in message
>>>> news:hbkqhj$f65$1(a)news.albasani.net...
>>>>> I'm getting messages to replace the fuser units on our networked Dell
>>>>> 5100cn Laser
>>>>> printers soon.
>>>>>
>>>>> When I put in a new fuser, I get the message "10-397 Restart Printer"
>>>>> and
>>>>> I can't print to them.
>>>
>>>> Hi Tom
>>>> Have you tried a firmware update? follow link
>>>> Regards
>>>> Brian
>>>> http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?&docid=0BD4919D42CA3A14E0401E0A551711A4#3
>>>
>>>Thanks for the suggestion! I really thought that might do it but
>>>alas, still no. At least the error message is more detailed now
>>>and says to reseat the fuser which it didn't do before. I've reseated
>>>the fuser so many times, I'm surprised I haven't worn out the contacts!
>>>
>>>Tom Lake
>>
>> Once you put the new fuser in have you told the printer that you have
>> replaced the fuser in the control panel?
>
> I can't get the menu to display. The 10-397 Restart Printer and Reseat
> Fuser messages keep alternating. None of the panel buttons work.
> I even tried holding down the Menu and Cancel buttons while powering
> on the printer.
>
> Tom Lake


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