Auto Update Failed - Looping "
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From: Footpm on 14 Apr 2005 22:50 Tried to autoupdate on the 12th but it failed somewhere in the installation portion. Explorer crashed, and I got a pop up window asking to send an error report, stating: "Automatic Updates has encountered a problem and needs to close. We are sorry for the inconvenience. if you were in the middle of something, the information you were working on might be lost. Please tell Microsoft about this problem... ...to see what this error report contains, click here." Then the three buttons, Debug, Send Error Report and Don't Send. The problem is at that point it's caught in a loop and the pop up keeps coming back. Debug does nothing. The pop up comes back. Send Error Report sends the report, and when you hit close on the report send pop up, it closes, and the pop up comes back. Don't Send closed the error popup window, and then it pops back up again. When I try to shutdown the machine, I get a clue to where the error is.. In the middle of the shutdown, I get an error popup stating an error with wuauclt.exe and the statement: 'Instruction at 0x606cf5a1 referenced memory at 0x18830604. The memory could not be "read".' I've tried closing wuauclt.exe thru Task Manager, but it simply restarts itself. Even searched the harddrive, found the wuauclt.exe program, renamed it temp_wuauclt.exe, but it respawned itself as another copy of wuauclt.exe. Have a month old HP Pavilion running XP preloaded with SP2, and it was running perfectly fine until I tried the update. Any suggestions?
From: Carey Frisch [MVP] on 14 Apr 2005 23:05 Read the following article thoroughly, then follow the steps outlined to perform a "non-destructive" recovery operation. http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07145&product=71013&dlc=en&lang=en If a "non-destructive" recovery will not work, then you'll have to resort to a "destructive recovery" which will reformat the drive, thus wiping it clean of all files before Windows XP is reinstalled. Obtaining HP Recovery CDs http://h10025.www1.hp.com/ewfrf/wc/document?product=71013&lang=en&cc=us&lc=en&dlc=en&docname=bph07143 Unexplained computer behavior may be caused by deceptive software http://support.microsoft.com/?Âid=827315 Download Ad-aware SE and scan your PC for the presence of spÂyware: http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button Symantec Security Check http://security.symantec.com/sÂscv6/default.asp?langid=ie&venÂid=sym Microsoft Windows AntiSpyware http://www.microsoft.com/downloads/details.aspx?FamilyID=321cd7a2-6a57-4c57-a8bd-dbf62eda9671&displaylang=en 3 Simple Steps to Help Ensure the Protection of Your PC http://www.microsoft.com/athomÂe/security/protect/default.mspÂx Utilize the following maintenance programs, at least monthly, to maintain the optimum performance of Windows XP: Description of the Disk Cleanup Tool in Windows XP http://support.microsoft.com/default.aspx?scid=kb;en-us;310312&Product=winxp How to Perform Disk Error Checking in Windows XP http://support.microsoft.com/default.aspx?scid=kb;en-us;315265&Product=winxp HOW TO: Analyze and Defragment a Disk in Windows XP http://support.microsoft.com/default.aspx?scid=kb;en-us;305781&Product=winxp -- Carey Frisch Microsoft MVP Windows XP - Shell/User Microsoft Newsgroups Get Windows XP Service Pack 2 with Advanced Security Technologies: http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx ------------------------------------------------------------------------------------------- "Footpm" wrote: | Tried to autoupdate on the 12th but it failed somewhere in the installation | portion. Explorer crashed, and I got a pop up window asking to send an error | report, stating: "Automatic Updates has encountered a problem and needs to | close. We are sorry for the inconvenience. if you were in the middle of | something, the information you were working on might be lost. Please tell | Microsoft about this problem... ...to see what this error report contains, | click here." Then the three buttons, Debug, Send Error Report and Don't | Send. The problem is at that point it's caught in a loop and the pop up | keeps coming back. Debug does nothing. The pop up comes back. Send Error | Report sends the report, and when you hit close on the report send pop up, it | closes, and the pop up comes back. Don't Send closed the error popup window, | and then it pops back up again. | | When I try to shutdown the machine, I get a clue to where the error is.. In | the middle of the shutdown, I get an error popup stating an error with | wuauclt.exe and the statement: 'Instruction at 0x606cf5a1 referenced memory | at 0x18830604. The memory could not be "read".' | | I've tried closing wuauclt.exe thru Task Manager, but it simply restarts | itself. Even searched the harddrive, found the wuauclt.exe program, renamed | it temp_wuauclt.exe, but it respawned itself as another copy of wuauclt.exe. | | Have a month old HP Pavilion running XP preloaded with SP2, and it was | running perfectly fine until I tried the update. Any suggestions?
From: Ben B. [US] on 14 Apr 2005 23:12 Sounds like you might have some corrupted RAM. You could try scanning your memory with GoldMem. -- Ben B. [US] "Footpm" <Footpm(a)discussions.microsoft.com> wrote in message news:AF16D53E-88CD-4E50-8B56-DFDC1E17B8EE(a)microsoft.com... > Tried to autoupdate on the 12th but it failed somewhere in the > installation > portion. Explorer crashed, and I got a pop up window asking to send an > error > report, stating: "Automatic Updates has encountered a problem and needs to > close. We are sorry for the inconvenience. if you were in the middle of > something, the information you were working on might be lost. Please tell > Microsoft about this problem... ...to see what this error report > contains, > click here." Then the three buttons, Debug, Send Error Report and Don't > Send. The problem is at that point it's caught in a loop and the pop up > keeps coming back. Debug does nothing. The pop up comes back. Send > Error > Report sends the report, and when you hit close on the report send pop up, > it > closes, and the pop up comes back. Don't Send closed the error popup > window, > and then it pops back up again. > > When I try to shutdown the machine, I get a clue to where the error is.. > In > the middle of the shutdown, I get an error popup stating an error with > wuauclt.exe and the statement: 'Instruction at 0x606cf5a1 referenced > memory > at 0x18830604. The memory could not be "read".' > > I've tried closing wuauclt.exe thru Task Manager, but it simply restarts > itself. Even searched the harddrive, found the wuauclt.exe program, > renamed > it temp_wuauclt.exe, but it respawned itself as another copy of > wuauclt.exe. > > Have a month old HP Pavilion running XP preloaded with SP2, and it was > running perfectly fine until I tried the update. Any suggestions? >
From: Footpm on 14 Apr 2005 23:21 Forgot to mention a couple more details describing the problems during shutdown.. imbedded below. "Footpm" wrote: > Tried to autoupdate on the 12th but it failed somewhere in the installation > portion. Explorer crashed, and I got a pop up window asking to send an error > report, stating: "Automatic Updates has encountered a problem and needs to > close. We are sorry for the inconvenience. if you were in the middle of > something, the information you were working on might be lost. Please tell > Microsoft about this problem... ...to see what this error report contains, > click here." Then the three buttons, Debug, Send Error Report and Don't > Send. The problem is at that point it's caught in a loop and the pop up > keeps coming back. Debug does nothing. The pop up comes back. Send Error > Report sends the report, and when you hit close on the report send pop up, it > closes, and the pop up comes back. Don't Send closed the error popup window, > and then it pops back up again. > > When I try to shutdown the machine, I get a clue to where the error is.. In > the middle of the shutdown, I get an error popup stating an error with > wuauclt.exe and the statement: 'Instruction at 0x606cf5a1 referenced memory > at 0x18830604. The memory could not be "read".' On this pop up, hitting OK supposedly terminates the program, hitting CANCEL supposedly sends you to debug (?can't remember for sure.. supposed to send you somewhere) but debug does nothing. OK closes the window, but then it reappears a second or three later with the exact same message. Have to hit OK several times (6 or 7) before the shutdown procedure will finally skip past it and actually shut down the machine. Upon restarting the machine, the "Automatic Updates has encountered a problem and needs to close.." pop ups start all over again. > I've tried closing wuauclt.exe thru Task Manager, but it simply restarts > itself. Even searched the harddrive, found the wuauclt.exe program, renamed > it temp_wuauclt.exe, but it respawned itself as another copy of wuauclt.exe (with no effect on the popups) > > Have a month old HP Pavilion running XP preloaded with SP2, and it was > running perfectly fine until I tried the update. Any suggestions? >
From: Footpm on 14 Apr 2005 23:23
Wow... that's not encouraging.. But thanks, I'll give it a go.. "Carey Frisch [MVP]" wrote: > Read the following article thoroughly, then follow > the steps outlined to perform a "non-destructive" > recovery operation. > http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07145&product=71013&dlc=en)=en > > If a "non-destructive" recovery will not work, then you'll have > to resort to a "destructive recovery" which will reformat the > drive, thus wiping it clean of all files before Windows XP is > reinstalled. > > Obtaining HP Recovery CDs > http://h10025.www1.hp.com/ewfrf/wc/document?product=71013)=en&cc=us&lc=en&dlc=en&docname=bph07143 > > Unexplained computer behavior may be caused by deceptive software > http://support.microsoft.com/?Âid=827315 > > Download Ad-aware SE and scan your PC for the presence of spÂyware: > http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button > > Symantec Security Check > http://security.symantec.com/sÂscv6/default.asp?langid=ie&venÂid=sym > > Microsoft Windows AntiSpyware > http://www.microsoft.com/downloads/details.aspx?FamilyID=321cd7a2-6a57-4c57-a8bd-dbf62eda9671&displaylang=en > > 3 Simple Steps to Help Ensure the Protection of Your PC > http://www.microsoft.com/athomÂe/security/protect/default.mspÂx > > Utilize the following maintenance programs, at least monthly, > to maintain the optimum performance of Windows XP: > > Description of the Disk Cleanup Tool in Windows XP > http://support.microsoft.com/default.aspx?scid=kb;en-us;310312&Product=winxp > > How to Perform Disk Error Checking in Windows XP > http://support.microsoft.com/default.aspx?scid=kb;en-us;315265&Product=winxp > > HOW TO: Analyze and Defragment a Disk in Windows XP > http://support.microsoft.com/default.aspx?scid=kb;en-us;305781&Product=winxp > > -- > Carey Frisch > Microsoft MVP > Windows XP - Shell/User > Microsoft Newsgroups > > Get Windows XP Service Pack 2 with Advanced Security Technologies: > http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx > > ------------------------------------------------------------------------------------------- > > "Footpm" wrote: > > | Tried to autoupdate on the 12th but it failed somewhere in the installation > | portion. Explorer crashed, and I got a pop up window asking to send an error > | report, stating: "Automatic Updates has encountered a problem and needs to > | close. We are sorry for the inconvenience. if you were in the middle of > | something, the information you were working on might be lost. Please tell > | Microsoft about this problem... ...to see what this error report contains, > | click here." Then the three buttons, Debug, Send Error Report and Don't > | Send. The problem is at that point it's caught in a loop and the pop up > | keeps coming back. Debug does nothing. The pop up comes back. Send Error > | Report sends the report, and when you hit close on the report send pop up, it > | closes, and the pop up comes back. Don't Send closed the error popup window, > | and then it pops back up again. > | > | When I try to shutdown the machine, I get a clue to where the error is.. In > | the middle of the shutdown, I get an error popup stating an error with > | wuauclt.exe and the statement: 'Instruction at 0x606cf5a1 referenced memory > | at 0x18830604. The memory could not be "read".' > | > | I've tried closing wuauclt.exe thru Task Manager, but it simply restarts > | itself. Even searched the harddrive, found the wuauclt.exe program, renamed > | it temp_wuauclt.exe, but it respawned itself as another copy of wuauclt.exe. > | > | Have a month old HP Pavilion running XP preloaded with SP2, and it was > | running perfectly fine until I tried the update. Any suggestions? > > |