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From: PA Bear [MS MVP] on 29 Mar 2010 14:10
Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2;
Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum or
newsgroup. Please do so in your next reply.

Is this a sudden, new problem?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?


Gene. wrote:
> I am experiencing next problem: When I run Windows Update, I am getting a
> message that One of the services - turns out Automatic Update - is
> disabled.
> I enable it and re-run update and again getting the same message.
> When I looked at the services - it's disabled again.
> I tried to disable Antivirus, it does not help.
> Any clues?

From: Gene. on 29 Mar 2010 15:37
It's been indicated in a previous posts:
Win XP SP3, 32 bit
CA security center. ( I have shut down it while running upgrade )
It's not sudden problem, it's new pc.
No other antiviruses were installed before.



"PA Bear [MS MVP]" wrote:

> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2;
> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum or
> newsgroup. Please do so in your next reply.
>
> Is this a sudden, new problem?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
>
>
> Gene. wrote:
> > I am experiencing next problem: When I run Windows Update, I am getting a
> > message that One of the services - turns out Automatic Update - is
> > disabled.
> > I enable it and re-run update and again getting the same message.
> > When I looked at the services - it's disabled again.
> > I tried to disable Antivirus, it does not help.
> > Any clues?
>
> .
>
From: PA Bear [MS MVP] on 29 Mar 2010 20:05
Well, you see, I'm only reading what you post in this thread.

When (approx. date) did you purchase this computer and in what way is it a
"new PC?"

When (approx. date) did you install "CA security center" and when does your
subscription expire? Is this application named "CA Internet Security Suite
2010?"

Does the following describe what's happening? You open Start | Settings |
Control Panel | Automatic Updates and find that it's turned off so you turn
it on, OK your way out, reboot, and when you check again, you find that it's
turned off again.


Gene. wrote:
> It's been indicated in a previous posts:
> Win XP SP3, 32 bit
> CA security center. ( I have shut down it while running upgrade )
> It's not sudden problem, it's new pc.
> No other antiviruses were installed before.
>
> "PA Bear [MS MVP]" wrote:
>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
>> SP2;
>> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum
>> or
>> newsgroup. Please do so in your next reply.
>>
>> Is this a sudden, new problem?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>>
>> Gene. wrote:
>>> I am experiencing next problem: When I run Windows Update, I am getting
>>> a
>>> message that One of the services - turns out Automatic Update - is
>>> disabled.
>>> I enable it and re-run update and again getting the same message.
>>> When I looked at the services - it's disabled again.
>>> I tried to disable Antivirus, it does not help.
>>> Any clues?
>>
>> .

From: Gene. on 30 Mar 2010 23:54
Thanks to all who responded to my post. I really respect people who not only
willing to help others whom they don't know but even do not mind to share
their valuable experience.

I have resolved the problem. The problem was a number of viruses - 'trojan
horse generic17' and some others.
Re-registering automatic update dll - as a comon advise to this problem -
did not help.

I came accross of few posts which mentioned this problem with a solution to
run antivirus AVG. That's precisely what I did. I had a working and current
version of CA security suit 'CA security center'. Side point - get rid of it
is you happened to be using it as soon as you finish reading my post.

AVG antivirus found the problem but did not fix it. Then I downloaded Trend
Micro as it was advised in post. It finished the work by founding viruses and
cleaining them. Side point again: Trend Micro is highly recommended.
Then everything start working. I have installed McAfee. CA cr..p was
uninstalled at this point already. 2nd day it's all working.

As far as antiviruses: I thought they are all more or less the same. Untill
I noticed that Symantec takes too much IO's and cpu. Then I noticed that they
all use different amount of memory too. Now I know that some can slip viruses
to your machine. So using the right antivirus is not trivial task but it's
already a matter for different discussion.


"PA Bear [MS MVP]" wrote:

> Well, you see, I'm only reading what you post in this thread.
>
> When (approx. date) did you purchase this computer and in what way is it a
> "new PC?"
>
> When (approx. date) did you install "CA security center" and when does your
> subscription expire? Is this application named "CA Internet Security Suite
> 2010?"
>
> Does the following describe what's happening? You open Start | Settings |
> Control Panel | Automatic Updates and find that it's turned off so you turn
> it on, OK your way out, reboot, and when you check again, you find that it's
> turned off again.
>
>
> Gene. wrote:
> > It's been indicated in a previous posts:
> > Win XP SP3, 32 bit
> > CA security center. ( I have shut down it while running upgrade )
> > It's not sudden problem, it's new pc.
> > No other antiviruses were installed before.
> >
> > "PA Bear [MS MVP]" wrote:
> >> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
> >> SP2;
> >> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum
> >> or
> >> newsgroup. Please do so in your next reply.
> >>
> >> Is this a sudden, new problem?
> >>
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)?
> >>
> >> Has a(another) Norton or McAfee application ever been installed on the
> >> computer (e.g., a free-trial version that came preinstalled when you
> >> bought
> >> it)?
> >>
> >> Gene. wrote:
> >>> I am experiencing next problem: When I run Windows Update, I am getting
> >>> a
> >>> message that One of the services - turns out Automatic Update - is
> >>> disabled.
> >>> I enable it and re-run update and again getting the same message.
> >>> When I looked at the services - it's disabled again.
> >>> I tried to disable Antivirus, it does not help.
> >>> Any clues?
> >>
> >> .
>
> .
>
From: PA Bear [MS MVP] on 31 Mar 2010 15:08
Can I install MSE [or any other anti-virus application] to clean up my
already-infected computer?
http://social.answers.microsoft.com/Forums/en-US/msescan/thread/87058857-d181-4019-a723-efd9a49d9275


Gene. wrote:
> Thanks to all who responded to my post. I really respect people who not
> only
> willing to help others whom they don't know but even do not mind to share
> their valuable experience.
>
> I have resolved the problem. The problem was a number of viruses - 'trojan
> horse generic17' and some others.
> Re-registering automatic update dll - as a comon advise to this problem -
> did not help.
>
> I came accross of few posts which mentioned this problem with a solution
> to
> run antivirus AVG. That's precisely what I did. I had a working and
> current
> version of CA security suit 'CA security center'. Side point - get rid of
> it
> is you happened to be using it as soon as you finish reading my post.
>
> AVG antivirus found the problem but did not fix it. Then I downloaded
> Trend
> Micro as it was advised in post. It finished the work by founding viruses
> and cleaining them. Side point again: Trend Micro is highly recommended.
> Then everything start working. I have installed McAfee. CA cr..p was
> uninstalled at this point already. 2nd day it's all working.
>
> As far as antiviruses: I thought they are all more or less the same.
> Untill
> I noticed that Symantec takes too much IO's and cpu. Then I noticed that
> they all use different amount of memory too. Now I know that some can slip
> viruses to your machine. So using the right antivirus is not trivial task
> but it's already a matter for different discussion.
>
>
> "PA Bear [MS MVP]" wrote:
>
>> Well, you see, I'm only reading what you post in this thread.
>>
>> When (approx. date) did you purchase this computer and in what way is it
>> a
>> "new PC?"
>>
>> When (approx. date) did you install "CA security center" and when does
>> your
>> subscription expire? Is this application named "CA Internet Security
>> Suite
>> 2010?"
>>
>> Does the following describe what's happening? You open Start | Settings
>> |
>> Control Panel | Automatic Updates and find that it's turned off so you
>> turn
>> it on, OK your way out, reboot, and when you check again, you find that
>> it's turned off again.
>>
>>
>> Gene. wrote:
>>> It's been indicated in a previous posts:
>>> Win XP SP3, 32 bit
>>> CA security center. ( I have shut down it while running upgrade )
>>> It's not sudden problem, it's new pc.
>>> No other antiviruses were installed before.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
>>>> SP2;
>>>> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum
>>>> or
>>>> newsgroup. Please do so in your next reply.
>>>>
>>>> Is this a sudden, new problem?
>>>>
>>>> What anti-virus application or security suite is installed and is your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)?
>>>>
>>>> Has a(another) Norton or McAfee application ever been installed on the
>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>> bought
>>>> it)?
>>>>
>>>> Gene. wrote:
>>>>> I am experiencing next problem: When I run Windows Update, I am
>>>>> getting
>>>>> a
>>>>> message that One of the services - turns out Automatic Update - is
>>>>> disabled.
>>>>> I enable it and re-run update and again getting the same message.
>>>>> When I looked at the services - it's disabled again.
>>>>> I tried to disable Antivirus, it does not help.
>>>>> Any clues?
>>>>
>>>> .
>>
>> .

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