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From: Lara on 18 May 2010 12:12
For the last few weeks my laptop has been asking me to install updates but
when I shut it down to finish installing, the next time i turn it on it takes
ages saying 1 of 3 updates installing then says cannot install updates
reverting changes. I have several failed updates in my history these are a
few:

KB977816
KB978338
KB973917
Update for Windows Vista (KB973917)
Error details: Code 80071AA7

Does anyone know how to fix this problem please.

Thanks
From: MowGreen on 18 May 2010 13:01
Suggest you contact MS for no-charge support in getting both KB977816
and KB978338 installed as they are Security updates:
http://support.microsoft.com/kb/977816
http://support.microsoft.com/kb/978338

" How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts. "

As for KB973917, suggest you click the Windows Update icon in the
Notification Area, click View available updates, *right* click on
KB973917 and choose Hide unless you are on a computer at work.
If that's the case, then contact your System Administrator.


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked



Lara wrote:
> For the last few weeks my laptop has been asking me to install updates but
> when I shut it down to finish installing, the next time i turn it on it takes
> ages saying 1 of 3 updates installing then says cannot install updates
> reverting changes. I have several failed updates in my history these are a
> few:
>
> KB977816
> KB978338
> KB973917
> Update for Windows Vista (KB973917)
> Error details: Code 80071AA7
>
> Does anyone know how to fix this problem please.
>
> Thanks
From: worked for me on 20 May 2010 00:46
See nz_skater's (and sjmks's) reply here, which worked for me: http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/70a484f7-fca5-4d6b-baff-805160380a86/


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frmsrcurl: http://msgroups.net/microsoft.public.windowsupdate/Can-not-install-Updates
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