Can't get Windows XP SP3 to recognise my Canon SX120 IS camera
in [Help and Support]
|
From: Julia Hopkins on 29 Jun 2010 07:25 Many thanks The camera did come with software, which I have tried un-installing and re-installing without success. The software does appear to be optional - it says-so in the manual, and the camera is recognised by a different PC that doesn't have the software installed. So I am more suspicious of the Windows drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps the Registry settings, but not really sure what to try next Canon Tech Support have said that as the camera is recognised by another PC then the problem must be with Windows Julia "David Webb" wrote: > Did any software come with the camera? If so, did you install it? If so, have > you tried uninstalling then reinstalling the software? > > Have you contacted Canon tech support about the problem? > > -- > Google is your friend..... > > "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message > news:317E0E3D-AEE2-4068-9258-AC0B31F61F0D(a)microsoft.com... > > I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS camera via > > USB. It does recognose other devices via the same USB port. The camera is > > recognised by other Windows XP SP3 PC's using the same USB cable. Any ideas, > > anybody? > > > . >
From: Julia Hopkins on 29 Jun 2010 07:25 Many thanks The camera did come with software, which I have installed / un-installed / re-insalled without resolving the issue. The Canon downloads site indicates that the software is optional, as the camera should be recognised by Windows XP SP3 regardless of whether the Canon software is loaded or not - this does indeed appear to be true, as the camera is recognised by another PC running Windows XP SP3 but without the Canon software. So it is the Windows drivers and / or Windows registry settings that I am suspicious of, but not sure how to proceed from here with the diagnosis and resolution Julia "AsK" wrote: > On Jun 23, 8:48 am, Julia Hopkins > <JuliaHopk...(a)discussions.microsoft.com> wrote: > > I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS camera via > > USB. It does recognose other devices via the same USB port. The camera is > > recognised by other Windows XP SP3 PC's using the same USB cable. Any ideas, > > anybody? > > Do you have a software disk c/w with your camera? If not, search for > the necessary drivers. > http://software.informer.com/getfree-canon-powershot-sx120-wia-drivers/ > Double-check your needs against site like these, download and use. > Good luck. > . >
From: David Webb on 30 Jun 2010 07:10 If what they say is true, then Windows XP must have the driver(s) necessary for this device. If that's the case, simply connect the camera to your PC via its USB port then go to Control Panel > Add Hardware and see if it will install anything for it. -- Google is your friend..... "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message news:85A0701D-3E58-438F-9DFA-E03A91E479B6(a)microsoft.com... > Many thanks > > The camera did come with software, which I have tried un-installing and > re-installing without success. The software does appear to be optional - it > says-so in the manual, and the camera is recognised by a different PC that > doesn't have the software installed. So I am more suspicious of the Windows > drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps the > Registry settings, but not really sure what to try next > > Canon Tech Support have said that as the camera is recognised by another PC > then the problem must be with Windows > > Julia > > "David Webb" wrote: > >> Did any software come with the camera? If so, did you install it? If so, have >> you tried uninstalling then reinstalling the software? >> >> Have you contacted Canon tech support about the problem? >> >> -- >> Google is your friend..... >> >> "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message >> news:317E0E3D-AEE2-4068-9258-AC0B31F61F0D(a)microsoft.com... >> > I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS camera via >> > USB. It does recognose other devices via the same USB port. The camera is >> > recognised by other Windows XP SP3 PC's using the same USB cable. Any >> > ideas, >> > anybody? >> >> >> . >>
From: Julia Hopkins on 30 Jun 2010 16:16 Thanks I agree - Windows XP must have the drivers - but for whatever reason it doesn't seem to be using them when the camera is connected. I tried adding the drivers in the way that you suggest, but there is no option for Canon camera drivers there (although other makes are shown), presumably because they make use of the drivers that do / should come ready-supplied with Windows. A friend has suggested to me that these are twain.dll or twain_32.dll, and that it might be a registry setting that is stopping the camera from utlising them? Julia "David Webb" wrote: > If what they say is true, then Windows XP must have the driver(s) necessary for > this device. If that's the case, simply connect the camera to your PC via its > USB port then go to Control Panel > Add Hardware and see if it will install > anything for it. > > -- > Google is your friend..... > > "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message > news:85A0701D-3E58-438F-9DFA-E03A91E479B6(a)microsoft.com... > > Many thanks > > > > The camera did come with software, which I have tried un-installing and > > re-installing without success. The software does appear to be optional - it > > says-so in the manual, and the camera is recognised by a different PC that > > doesn't have the software installed. So I am more suspicious of the Windows > > drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps the > > Registry settings, but not really sure what to try next > > > > Canon Tech Support have said that as the camera is recognised by another PC > > then the problem must be with Windows > > > > Julia > > > > "David Webb" wrote: > > > >> Did any software come with the camera? If so, did you install it? If so, have > >> you tried uninstalling then reinstalling the software? > >> > >> Have you contacted Canon tech support about the problem? > >> > >> -- > >> Google is your friend..... > >> > >> "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message > >> news:317E0E3D-AEE2-4068-9258-AC0B31F61F0D(a)microsoft.com... > >> > I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS camera via > >> > USB. It does recognose other devices via the same USB port. The camera is > >> > recognised by other Windows XP SP3 PC's using the same USB cable. Any > >> > ideas, > >> > anybody? > >> > >> > >> . > >> > > . >
From: David Webb on 30 Jun 2010 20:49 I don't know about any twain issues. I didn't find any reference to them in my Canon program installation files (ini files). I have a Canon A620 and the software supplied installed ZoomBrowser 5.6. The readme files for the Canon apps state that ZoomBrowser installs the Canon camera files. Based on this info, I don't see your problem as a Windows issue, in fact I don't even see how my camera would be recognized by Win XP without this software installed. Without this software I would have to remove the memory card from the camera and place it in the media receptacle in my Epson printer. It would then show up in Explorer as a flash card with images. I would still pursue the Canon software installation. Make sure you have the correct and latest version and be sure to install the complete suite. Good luck. -- Google is your friend..... "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message news:591EE797-CE1F-4371-807A-B1BCA376D5CB(a)microsoft.com... > Thanks > > I agree - Windows XP must have the drivers - but for whatever reason it > doesn't seem to be using them when the camera is connected. I tried adding > the drivers in the way that you suggest, but there is no option for Canon > camera drivers there (although other makes are shown), presumably because > they make use of the drivers that do / should come ready-supplied with > Windows. A friend has suggested to me that these are twain.dll or > twain_32.dll, and that it might be a registry setting that is stopping the > camera from utlising them? > > Julia > > "David Webb" wrote: > >> If what they say is true, then Windows XP must have the driver(s) necessary >> for >> this device. If that's the case, simply connect the camera to your PC via its >> USB port then go to Control Panel > Add Hardware and see if it will install >> anything for it. >> >> -- >> Google is your friend..... >> >> "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message >> news:85A0701D-3E58-438F-9DFA-E03A91E479B6(a)microsoft.com... >> > Many thanks >> > >> > The camera did come with software, which I have tried un-installing and >> > re-installing without success. The software does appear to be optional - >> > it >> > says-so in the manual, and the camera is recognised by a different PC that >> > doesn't have the software installed. So I am more suspicious of the >> > Windows >> > drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps >> > the >> > Registry settings, but not really sure what to try next >> > >> > Canon Tech Support have said that as the camera is recognised by another PC >> > then the problem must be with Windows >> > >> > Julia >> > >> > "David Webb" wrote: >> > >> >> Did any software come with the camera? If so, did you install it? If so, >> >> have >> >> you tried uninstalling then reinstalling the software? >> >> >> >> Have you contacted Canon tech support about the problem? >> >> >> >> -- >> >> Google is your friend..... >> >> >> >> "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message >> >> news:317E0E3D-AEE2-4068-9258-AC0B31F61F0D(a)microsoft.com... >> >> > I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS camera >> >> > via >> >> > USB. It does recognose other devices via the same USB port. The camera >> >> > is >> >> > recognised by other Windows XP SP3 PC's using the same USB cable. Any >> >> > ideas, >> >> > anybody? >> >> >> >> >> >> . >> >> >> >> . >>
|
Next
|
Last
Pages: 1 2 Prev: HELP!!!!! Stop:c000021a Next: Trying to prevent reformatting nightmare |