Cannot Install
in [Hardware]
|
Prev: volume settings
Next: clean installation of win xp prof
From: Sweetie via WindowsKB.com on 13 Jun 2010 06:29 i have been trying to install this norton antivirus, it doesn't show up on the screen and i tried using the manual, that wasn't no help ither.i've gone on line looking for some type of help, got no where fast. help please? thanks! :) -- Message posted via http://www.windowskb.com
From: Shenan Stanley on 13 Jun 2010 09:26 Sweetie via WindowsKB.com wrote: > i have been trying to install this norton antivirus, it doesn't > show up on > the screen and i tried using the manual, that wasn't no help > ither.i've gone on line looking for some type of help, got no where > fast. help please? thanks! :) I believe we have spoken about your posting style before. This time, it does not sound like you are in any sort of panic. If you do not recall the conversation: http://groups.google.com/group/microsoft.public.windowsxp.hardware/browse_frm/thread/162e851fdf6fb93d/ It is archived indefinitely. ;-) When posting about an issue - do not assume anyone here knows anything about your system, etc. No matter how many times you have posted in the same forums, etc. Give some basic information and explain why you are posting in the group you have chosen. It will help others help you if you give vital information up front instead of hoping someone will pull what they might need from you. - Windows ____ _____ Edition with Service Pack _, __-bit - Currently installed AntiVirus software (when did you last update it? when did you last perforrm a *full* scan with it?) - Last AntiMalware software used/currently installed (when did you last update it? when did you last perforrm a *full* scan with it?) In your specific case, you mention, "... this norton antivirus ..." and yet provide no details. Norton AntiVirus is a very old product when presented without supporting details like that. If you are trying to install a version that is not compatible with your operating system - that could be your problem. The older versions of Norton AntiVirus will not run on more modern operating systems - so what version (Be very specific with the product NAME and VERSION when presenting it) are you trying to install of what specific Norton Product? It may be that it is not just AntiVirus given it is a Norton product - it might be a Suite (which probably should be removed and something else chosen - but that is a different discussion.) What errors do you get when you attempt to perform your installation? Can you give the exact steps you are performing? When you call/email Norton for support with their product - what response do you get (call or email directly about your problem? - I see no need for a forum post if you are having trouble with a specific supported product.) What got you to this point? Are you replacing some other AntiVirus software? Did you uninstall that software completely first? -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
From: Sweetie via WindowsKB.com on 13 Jun 2010 20:46 Shenan Stanley wrote: >> i have been trying to install this norton antivirus, it doesn't >> show up on >> the screen and i tried using the manual, that wasn't no help >> ither.i've gone on line looking for some type of help, got no where >> fast. help please? thanks! :) > >I believe we have spoken about your posting style before. This time, it >does not sound like you are in any sort of panic. If you do not recall the >conversation: >http://groups.google.com/group/microsoft.public.windowsxp.hardware/browse_frm/thread/162e851fdf6fb93d/ >It is archived indefinitely. ;-) > >When posting about an issue - do not assume anyone here knows anything about >your system, etc. No matter how many times you have posted in the same >forums, etc. Give some basic information and explain why you are posting in >the group you have chosen. It will help others help you if you give vital >information up front instead of hoping someone will pull what they might >need from you. > >- Windows ____ _____ Edition with Service Pack _, __-bit >- Currently installed AntiVirus software (when did you last update it? when >did you last perforrm a *full* scan with it?) >- Last AntiMalware software used/currently installed (when did you last >update it? when did you last perforrm a *full* scan with it?) > >In your specific case, you mention, "... this norton antivirus ..." and yet >provide no details. Norton AntiVirus is a very old product when presented >without supporting details like that. If you are trying to install a >version that is not compatible with your operating system - that could be >your problem. The older versions of Norton AntiVirus will not run on more >modern operating systems - so what version (Be very specific with the >product NAME and VERSION when presenting it) are you trying to install of >what specific Norton Product? It may be that it is not just AntiVirus given >it is a Norton product - it might be a Suite (which probably should be >removed and something else chosen - but that is a different discussion.) > >What errors do you get when you attempt to perform your installation? Can >you give the exact steps you are performing? When you call/email Norton for >support with their product - what response do you get (call or email >directly about your problem? - I see no need for a forum post if you are >having trouble with a specific supported product.) > >What got you to this point? Are you replacing some other AntiVirus >software? Did you uninstall that software completely first? > Windows XP IE8 SP3 32bit 4-5 mths ago last scan this morn. ( i do a twice daily scan ). i don't have an anti malware, why, don't know where to find one. sorry 'bout that. i was trying to say norton 360 version 4.0. i want to replace it with the one that is currently installed in my machine ( phone co. istalled it for free, w/ viruss' & all included. this i did not know & of course they did not tell me anything of these infections ither ) the 1 that is in my machine currently goes back to '99 before i owned a computer. nothing shows up on the screen. i get no errors no nothing. just a blank desktop. went to manual as i said, i tried it ( go to My Computer double click, My Computer double click optical drive, in file list double click Start.exe. and then click Install Norton 360 ). i followed these steps still i got nothing... -- Message posted via WindowsKB.com http://www.windowskb.com/Uwe/Forums.aspx/windows-xp-hardware/201006/1
From: Harry on 14 Jun 2010 01:35 On Jun 13, 5:46 pm, "Sweetie via WindowsKB.com" <u59250(a)uwe> wrote: > Windows XP IE8 SP3 32bit > 4-5 mths ago last scan this morn. ( i do a twice daily scan ). > i don't have an anti malware, why, don't know where to find one. > sorry 'bout that. i was trying to say norton 360 version 4.0. i want to > replace it with the one that is currently installed in my machine You need to uninstall the old antivirus software first, before you could install another one. But beforte you do any major software installation, I would suggest you do a system baxk up first. >( phone co. > istalled it for free, w/ viruss' & all included. LOL. >this i did not know & of > course they did not tell me anything of these infections ither ) the 1 that > is in my machine currently goes back to '99 before i owned a computer. > nothing shows up on the screen. i get no errors no nothing. just a blank > desktop. went to manual as i said, i tried it ( go to My Computer double > click, My Computer double click optical drive, in file list double click > Start.exe. and then click Install Norton 360 ). i followed these steps still > i got nothing... Is there a setup.exe ? instead of Start.exe. As stated before, you need to uninstall your existing antivirus software first, before you can install another antivirus software. But do backup first, before you give yourself a chance to screw up your existing OS. BTW, regarding posting question, here is a good start. http://www.catb.org/~esr/faqs/smart-questions.html
From: Bob I on 14 Jun 2010 08:08
Try this link. http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN Sweetie via WindowsKB.com wrote: > i have been trying to install this norton antivirus, it doesn't show up on > the screen and i tried using the manual, that wasn't no help ither.i've gone > on line looking for some type of help, got no where fast. help please? thanks! > :) > |