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From: introtologic on 24 Sep 2008 16:58
I am having trouble setting up a backup on Exchange 2007 Server. The
OS is Windows Server 2008 64 bit (as required by Exchange 07) and has
all the latest updates installed. I am using ArcServe 12 to try to
backup the server over the network using ArcServe Exchange2007 backup
agent on the exchange server. The backup fails every time and I get
the following error in application log for VSS:

Log Name: Application
Source: VSS
Date: 9/24/2008 12:02:26 PM
Event ID: 8194
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: email.company.net
Description:
Volume Shadow Copy Service error: Unexpected error querying for the
IVssWriterCallback interface. hr = 0x80070005. This is often caused
by incorrect security settings in either the writer or requestor
process.

Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {06f554de-6613-4fe3-9e08-8062faed56af}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">8194</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-24T17:02:26.000Z" />
<EventRecordID>70393</EventRecordID>
<Channel>Application</Channel>
<Computer>email.asms.net</Computer>
<Security />
</System>
<EventData>
<Data>0x80070005</Data>
<Data>

Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {06f554de-6613-4fe3-9e08-8062faed56af}</Data>

<Binary>2D20436F64653A20575254575254494330303030313038382D2043616C6C3A20575254575254494330303030313035362D205049443A202030303030303832302D205449443A202030303030373036342D20434D443A2020433A5C57696E646F77735C73797374656D33325C737663686F73742E657865202D6B204E6574776F726B53657276696365202020202020202D20557365723A204E5420415554484F524954595C4E4554574F524B2053455256494345202020202D205369643A2020532D312D352D3230</
Binary>
</EventData>
</Event>

I have tried using TrueImage Echo Server (with VSS enabled to backup
exchange) and Norton backup Exec 12 as well. Both of them run into
similar errors as well so I am sure its the exchange server and not
the ArcServe backup that is causing the probem.

I really appreciate any assistance or suggestions any one can provide
From: Ed Crowley [MVP] on 24 Sep 2008 18:43
What does ArcServe's award-winning support say about the problem? That's
where you're going to have to go, I think.
--
Ed Crowley MVP
"There are seldom good technological solutions to behavioral problems."
..

"introtologic" <otgkhan(a)gmail.com> wrote in message
news:cccf264b-1038-4107-af21-df6391269f99(a)25g2000hsx.googlegroups.com...
>I am having trouble setting up a backup on Exchange 2007 Server. The
> OS is Windows Server 2008 64 bit (as required by Exchange 07) and has
> all the latest updates installed. I am using ArcServe 12 to try to
> backup the server over the network using ArcServe Exchange2007 backup
> agent on the exchange server. The backup fails every time and I get
> the following error in application log for VSS:
>
> Log Name: Application
> Source: VSS
> Date: 9/24/2008 12:02:26 PM
> Event ID: 8194
> Task Category: None
> Level: Error
> Keywords: Classic
> User: N/A
> Computer: email.company.net
> Description:
> Volume Shadow Copy Service error: Unexpected error querying for the
> IVssWriterCallback interface. hr = 0x80070005. This is often caused
> by incorrect security settings in either the writer or requestor
> process.
>
> Operation:
> Gathering Writer Data
>
> Context:
> Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
> Writer Name: System Writer
> Writer Instance ID: {06f554de-6613-4fe3-9e08-8062faed56af}
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="VSS" />
> <EventID Qualifiers="0">8194</EventID>
> <Level>2</Level>
> <Task>0</Task>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2008-09-24T17:02:26.000Z" />
> <EventRecordID>70393</EventRecordID>
> <Channel>Application</Channel>
> <Computer>email.asms.net</Computer>
> <Security />
> </System>
> <EventData>
> <Data>0x80070005</Data>
> <Data>
>
> Operation:
> Gathering Writer Data
>
> Context:
> Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
> Writer Name: System Writer
> Writer Instance ID: {06f554de-6613-4fe3-9e08-8062faed56af}</Data>
>
> <Binary>2D20436F64653A20575254575254494330303030313038382D2043616C6C3A20575254575254494330303030313035362D205049443A202030303030303832302D205449443A202030303030373036342D20434D443A2020433A5C57696E646F77735C73797374656D33325C737663686F73742E657865202D6B204E6574776F726B53657276696365202020202020202D20557365723A204E5420415554484F524954595C4E4554574F524B2053455256494345202020202D205369643A2020532D312D352D3230</
> Binary>
> </EventData>
> </Event>
>
> I have tried using TrueImage Echo Server (with VSS enabled to backup
> exchange) and Norton backup Exec 12 as well. Both of them run into
> similar errors as well so I am sure its the exchange server and not
> the ArcServe backup that is causing the probem.
>
> I really appreciate any assistance or suggestions any one can provide


From: introtologic on 25 Sep 2008 09:34
Thanks for the suggestion. I actually did contact ArcServe support.
After working with me for a week they told me that it was an Exchange
VSS problem and not an ArcServe problem so I will have to contact
Microsoft. and it looks like thats what I will have to do.
From: introtologic on 25 Sep 2008 10:18
I ran VSSadmin list writers and this was the result:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line
tool
(C) Copyright 2001-2005 Microsoft Corp.

Waiting for responses.
These may be delayed if a shadow copy is being prepared.

Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {06f554de-6613-4fe3-9e08-8062faed56af}
State: [1] Stable
Last error: Non-retryable error

Writer name: 'IIS Config Writer'
Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
Writer Instance Id: {8eb539cf-a4c6-44f4-ae3a-3b64ec7f0549}
State: [1] Stable
Last error: No error

Writer name: 'Microsoft Exchange Writer'
Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
Writer Instance Id: {816a1119-0fdf-4374-acc2-323bcb28423e}
State: [1] Stable
Last error: No error

Writer name: 'IIS Metabase Writer'
Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
Writer Instance Id: {e605a830-95dc-461f-a04d-c55ce850e066}
State: [1] Stable
Last error: No error

Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {267b7f31-6efa-4186-b946-886f0b85ed85}
State: [1] Stable
Last error: No error

Writer name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
Writer Instance Id: {2f3e551e-c0a7-4876-bdc8-585527301a0d}
State: [1] Stable
Last error: No error

Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {6456c1e4-bd79-4666-94ea-386ca94cfceb}
State: [1] Stable
Last error: No error

Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {55506364-30f8-4684-9db0-03f5d38f9a66}
State: [1] Stable
Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Instance Id: {6095b8ec-8de2-47bc-a14d-0da01993000a}
State: [1] Stable
Last error: No error

Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {13dc5b47-f370-42e4-8fb3-20c0b6354331}
State: [1] Stable
Last error: No error


C:\Users\nimda>
From: John Fullbright on 25 Sep 2008 10:20
It's the system writer that's failing, not the Exchange writer. Try
seperating your system state backup and Exchange backup.


"introtologic" <otgkhan(a)gmail.com> wrote in message
news:cccf264b-1038-4107-af21-df6391269f99(a)25g2000hsx.googlegroups.com...
>I am having trouble setting up a backup on Exchange 2007 Server. The
> OS is Windows Server 2008 64 bit (as required by Exchange 07) and has
> all the latest updates installed. I am using ArcServe 12 to try to
> backup the server over the network using ArcServe Exchange2007 backup
> agent on the exchange server. The backup fails every time and I get
> the following error in application log for VSS:
>
> Log Name: Application
> Source: VSS
> Date: 9/24/2008 12:02:26 PM
> Event ID: 8194
> Task Category: None
> Level: Error
> Keywords: Classic
> User: N/A
> Computer: email.company.net
> Description:
> Volume Shadow Copy Service error: Unexpected error querying for the
> IVssWriterCallback interface. hr = 0x80070005. This is often caused
> by incorrect security settings in either the writer or requestor
> process.
>
> Operation:
> Gathering Writer Data
>
> Context:
> Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
> Writer Name: System Writer
> Writer Instance ID: {06f554de-6613-4fe3-9e08-8062faed56af}
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="VSS" />
> <EventID Qualifiers="0">8194</EventID>
> <Level>2</Level>
> <Task>0</Task>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2008-09-24T17:02:26.000Z" />
> <EventRecordID>70393</EventRecordID>
> <Channel>Application</Channel>
> <Computer>email.asms.net</Computer>
> <Security />
> </System>
> <EventData>
> <Data>0x80070005</Data>
> <Data>
>
> Operation:
> Gathering Writer Data
>
> Context:
> Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
> Writer Name: System Writer
> Writer Instance ID: {06f554de-6613-4fe3-9e08-8062faed56af}</Data>
>
> <Binary>2D20436F64653A20575254575254494330303030313038382D2043616C6C3A20575254575254494330303030313035362D205049443A202030303030303832302D205449443A202030303030373036342D20434D443A2020433A5C57696E646F77735C73797374656D33325C737663686F73742E657865202D6B204E6574776F726B53657276696365202020202020202D20557365723A204E5420415554484F524954595C4E4554574F524B2053455256494345202020202D205369643A2020532D312D352D3230</
> Binary>
> </EventData>
> </Event>
>
> I have tried using TrueImage Echo Server (with VSS enabled to backup
> exchange) and Norton backup Exec 12 as well. Both of them run into
> similar errors as well so I am sure its the exchange server and not
> the ArcServe backup that is causing the probem.
>
> I really appreciate any assistance or suggestions any one can provide


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