Cannot send or receive emails over 91 KB
in [Outlook]
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From: Maddic on 15 Mar 2010 22:18 I hope you can help… Using Outlook 2007 on Windows 7 64bit Ultimate. My email accounts are simple imap and pop with smtp. Whenever sending attachments over 91 KB, I receive the error: "Task 'x(a)x.com - Sending' reported error (0800CCC13) : 'Cannot connect to the network. Verify your network connection or modem.'" If I try to receive an email with an attachment, it will download 91 KB of the file and say it is complete, leaving either a partial image file or a corrupted document. It worked fine for about 6 months, then the problems appeared around Dec 5th, but nothing new was installed for 2 weeks prior, and no updates for 5 days prior. Thunderbird works just fine. No problems sending or receiving any size email. This is only happening in Outlook. I created a new windows user account and configured Outlook using the same pop email that wasn't working, allowing Outlook to automatically configure the email. Everything worked perfectly. No problems sending or receiving any size email. I have tried completely uninstalling my internet security, creating a new ..pst, tried different smtp's (including Verizon, my isp), deleting the existing and creating a new Outlook profile, and installing Outlook 2010. I've run Secpol.msc and Rsop.msc to check the local security and domain policies and found nothing. Scouring the web, there are a few others who have had this problem in Outlook 2003 and 2007, but none had a resolution. Could this be a problem with the original Windows 7 user account where Outlook isn't able to send or receive attachments greater than 91 KB? I don't know where to look anymore. Thanks so much!
From: Leonid S. Knyshov // SBS Expert on 16 Mar 2010 02:20 On 3/15/2010 7:18 PM, Maddic wrote: > I hope you can help… > > Using Outlook 2007 on Windows 7 64bit Ultimate. My email accounts are > simple imap and pop with smtp. > > Whenever sending attachments over 91 KB, I receive the error: "Task > 'x(a)x.com - Sending' reported error (0800CCC13) : 'Cannot connect to the > network. Verify your network connection or modem.'" > > If I try to receive an email with an attachment, it will download 91 KB of > the file and say it is complete, leaving either a partial image file or a > corrupted document. > > It worked fine for about 6 months, then the problems appeared around Dec > 5th, but nothing new was installed for 2 weeks prior, and no updates for 5 > days prior. > > Thunderbird works just fine. No problems sending or receiving any size > email. This is only happening in Outlook. > > I created a new windows user account and configured Outlook using the same > pop email that wasn't working, allowing Outlook to automatically configure > the email. Everything worked perfectly. No problems sending or receiving > any size email. > > I have tried completely uninstalling my internet security, creating a new > .pst, tried different smtp's (including Verizon, my isp), deleting the > existing and creating a new Outlook profile, and installing Outlook 2010. > I've run Secpol.msc and Rsop.msc to check the local security and domain > policies and found nothing. > > Scouring the web, there are a few others who have had this problem in > Outlook 2003 and 2007, but none had a resolution. > > Could this be a problem with the original Windows 7 user account where > Outlook isn't able to send or receive attachments greater than 91 KB? I > don't know where to look anymore. > > Thanks so much! Sounds like antivirus interference. Uninstall it (useless on Win 7 anyway) and try again. -- Leonid S. Knyshov Crashproof Solutions 510-282-1008 Twitter: @wiseleo http://crashproofsolutions.com Microsoft Small Business Specialist Try Exchange Online http://bit.ly/free-exchange-trial Please vote "helpful" if I helped you :)
From: Maddic on 16 Mar 2010 08:20 I did that. It was part of my internet security. Did a complete uninstall with Revo. "Leonid S. Knyshov // SBS Expert" wrote: > On 3/15/2010 7:18 PM, Maddic wrote: > > I hope you can help… > > > > Using Outlook 2007 on Windows 7 64bit Ultimate. My email accounts are > > simple imap and pop with smtp. > > > > Whenever sending attachments over 91 KB, I receive the error: "Task > > 'x(a)x.com - Sending' reported error (0800CCC13) : 'Cannot connect to the > > network. Verify your network connection or modem.'" > > > > If I try to receive an email with an attachment, it will download 91 KB of > > the file and say it is complete, leaving either a partial image file or a > > corrupted document. > > > > It worked fine for about 6 months, then the problems appeared around Dec > > 5th, but nothing new was installed for 2 weeks prior, and no updates for 5 > > days prior. > > > > Thunderbird works just fine. No problems sending or receiving any size > > email. This is only happening in Outlook. > > > > I created a new windows user account and configured Outlook using the same > > pop email that wasn't working, allowing Outlook to automatically configure > > the email. Everything worked perfectly. No problems sending or receiving > > any size email. > > > > I have tried completely uninstalling my internet security, creating a new > > .pst, tried different smtp's (including Verizon, my isp), deleting the > > existing and creating a new Outlook profile, and installing Outlook 2010. > > I've run Secpol.msc and Rsop.msc to check the local security and domain > > policies and found nothing. > > > > Scouring the web, there are a few others who have had this problem in > > Outlook 2003 and 2007, but none had a resolution. > > > > Could this be a problem with the original Windows 7 user account where > > Outlook isn't able to send or receive attachments greater than 91 KB? I > > don't know where to look anymore. > > > > Thanks so much! > > Sounds like antivirus interference. Uninstall it (useless on Win 7 > anyway) and try again. > -- > Leonid S. Knyshov > Crashproof Solutions > 510-282-1008 > Twitter: @wiseleo > http://crashproofsolutions.com > Microsoft Small Business Specialist > Try Exchange Online http://bit.ly/free-exchange-trial > Please vote "helpful" if I helped you :) > . >
From: Leonid S. Knyshov // SBS Expert on 16 Mar 2010 20:08 On 3/16/2010 5:20 AM, Maddic wrote: > I did that. It was part of my internet security. Did a complete uninstall > with Revo. > You have two options. 1. Open a ticket with Microsoft. It's about $39 for Outlook questions 2. Work with a consultant who knows how to use tools like Procmon.exe Before you do any of that, however, try to run Outlook (not Windows) in Safe Mode. Click start, then type Outlook.exe /safe and press Enter See if the behavior persists. -- Leonid S. Knyshov Crashproof Solutions 510-282-1008 Twitter: @wiseleo http://crashproofsolutions.com Microsoft Small Business Specialist Try Exchange Online http://bit.ly/free-exchange-trial Please vote "helpful" if I helped you :)
From: Maddic on 17 Mar 2010 10:38
That's what I've done. Did safe mode many, many times. Thanks "Leonid S. Knyshov // SBS Expert" wrote: > On 3/16/2010 5:20 AM, Maddic wrote: > > I did that. It was part of my internet security. Did a complete uninstall > > with Revo. > > > You have two options. > > 1. Open a ticket with Microsoft. It's about $39 for Outlook questions > 2. Work with a consultant who knows how to use tools like Procmon.exe > > Before you do any of that, however, try to run Outlook (not Windows) in > Safe Mode. > Click start, then type Outlook.exe /safe and press Enter > See if the behavior persists. > -- > Leonid S. Knyshov > Crashproof Solutions > 510-282-1008 > Twitter: @wiseleo > http://crashproofsolutions.com > Microsoft Small Business Specialist > Try Exchange Online http://bit.ly/free-exchange-trial > Please vote "helpful" if I helped you :) > . > |