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From: LAH on 11 Sep 2006 10:43
Recently bought CanoScan 8400F to use with my Windows XP Professional. The
scanner works great with the software it came with but when my kids try to
scan into Microsoft Paint, the scan and camera option is greyed out. I've
looked at the Microsoft site and came up with a description of the problem
but I'm not exactly sure how to correct the problem. In my ignorance I must
confess I don't completely understand.

I went to the Canon site and found the following downloads:
Driver 10.2.2.0 (I currently have 10.2.1.0)
Driver uninstall utility 2.0.10.0
Canon Scan Toolbox 4.9.3.1 (I currently have 4.9.3.1)

I'm not sure if these will correct the problem (Not entirely sure it really
is much of a problem since I prefer other software over Paint. It's just
the kids who like Paint ).
Also, not sure if I will lose some functions in the
software programs that came with the scanner and/or ones I already have on
the computer. At the moment Paint appears to be the only program affected
and I'm afraid of messing up several other programs in an effort to fix it.
However, if these downloads and drivers are updates that I will in all
likelihood need or want for programs I may install in the future in addition
to correcting the problem with Paint, I would be willing to give it a go.

Anyone out there have some experience with this issue or this scanner? Any
constructive advice would be appreciated.

Thanks!

I cross posted this to 24hoursupport.helpdesk. The two respondents
suggested I scan and save using the software provided and the open the jpgs
with Paint. This is possible the best option but am interested in what
others using this scanner have to say.


From: CSM1 on 11 Sep 2006 14:32
"LAH" <someone(a)somewhere.net> wrote in message
news:bCeNg.4380$lq.950(a)newsread1.mlpsca01.us.to.verio.net...
> Recently bought CanoScan 8400F to use with my Windows XP Professional.
> The
> scanner works great with the software it came with but when my kids try to
> scan into Microsoft Paint, the scan and camera option is greyed out. I've
> looked at the Microsoft site and came up with a description of the problem
> but I'm not exactly sure how to correct the problem. In my ignorance I
> must
> confess I don't completely understand.
>
> I went to the Canon site and found the following downloads:
> Driver 10.2.2.0 (I currently have 10.2.1.0)
> Driver uninstall utility 2.0.10.0
> Canon Scan Toolbox 4.9.3.1 (I currently have 4.9.3.1)
>
> I'm not sure if these will correct the problem (Not entirely sure it
> really
> is much of a problem since I prefer other software over Paint. It's just
> the kids who like Paint ).
> Also, not sure if I will lose some functions in the
> software programs that came with the scanner and/or ones I already have on
> the computer. At the moment Paint appears to be the only program affected
> and I'm afraid of messing up several other programs in an effort to fix
> it.
> However, if these downloads and drivers are updates that I will in all
> likelihood need or want for programs I may install in the future in
> addition
> to correcting the problem with Paint, I would be willing to give it a go.
>
> Anyone out there have some experience with this issue or this scanner?
> Any
> constructive advice would be appreciated.
>
> Thanks!
>
> I cross posted this to 24hoursupport.helpdesk. The two respondents
> suggested I scan and save using the software provided and the open the
> jpgs with Paint. This is possible the best option but am interested in
> what others using this scanner have to say.
>

I agree, you should scan and save the image to a folder on your hard drive
and then load it into MS Paint from the File>Open menu.

MS Paint only works with a WIA scanner interface. You most likely have the
CanoScan TWAIN interface installed. (It is the default and best for the
Canon Scanner).

Read the readme.txt file located on the Canoscan 8400F CD-ROM. It is located
at \WIA\readme.txt.

It says (in part) The Canon Scanner WIA Driver and ScanGear CS (TWAIN
driver) cannot be present (installed) on the same system for the same
scanner at the
same time.

To install the WIA driver you must first remove the Canoscan TWAIN driver.
(There is an uninstall item on the Canonscan Setup Utility which is supposed
to auto start when you put in the CD).

The WIA driver is located on the CD at \WIA\SetupWIA.exe

The following is from the below link.
http://www.microsoft.com/whdc/device/stillimage/WIA-arch.mspx

MS Paint Microsoft Paint has been modified to support WIA. When a WIA device
is present, the From Scanner or Camera menu item is enabled on the MS Paint
File menu. This allows users to retrieve pictures directly from WIA devices.

--
CSM1
http://www.carlmcmillan.com
--




From: LAH on 13 Sep 2006 08:09

"CSM1" <nomail(a)nomoremail.com> wrote in message
news:eZhNg.392$TV3.337(a)newssvr21.news.prodigy.com...
> "LAH" <someone(a)somewhere.net> wrote in message
> news:bCeNg.4380$lq.950(a)newsread1.mlpsca01.us.to.verio.net...
>> Recently bought CanoScan 8400F to use with my Windows XP Professional.
>> The
>> scanner works great with the software it came with but when my kids try
>> to
>> scan into Microsoft Paint, the scan and camera option is greyed out.
>> I've
>> looked at the Microsoft site and came up with a description of the
>> problem
>> but I'm not exactly sure how to correct the problem. In my ignorance I
>> must
>> confess I don't completely understand.
>>
>> I went to the Canon site and found the following downloads:
>> Driver 10.2.2.0 (I currently have 10.2.1.0)
>> Driver uninstall utility 2.0.10.0
>> Canon Scan Toolbox 4.9.3.1 (I currently have 4.9.3.1)
>>
>> I'm not sure if these will correct the problem (Not entirely sure it
>> really
>> is much of a problem since I prefer other software over Paint. It's just
>> the kids who like Paint ).
>> Also, not sure if I will lose some functions in the
>> software programs that came with the scanner and/or ones I already have
>> on
>> the computer. At the moment Paint appears to be the only program
>> affected
>> and I'm afraid of messing up several other programs in an effort to fix
>> it.
>> However, if these downloads and drivers are updates that I will in all
>> likelihood need or want for programs I may install in the future in
>> addition
>> to correcting the problem with Paint, I would be willing to give it a go.
>>
>> Anyone out there have some experience with this issue or this scanner?
>> Any
>> constructive advice would be appreciated.
>>
>> Thanks!
>>
>> I cross posted this to 24hoursupport.helpdesk. The two respondents
>> suggested I scan and save using the software provided and the open the
>> jpgs with Paint. This is possible the best option but am interested in
>> what others using this scanner have to say.
>>
>
> I agree, you should scan and save the image to a folder on your hard
> drive and then load it into MS Paint from the File>Open menu.
>
> MS Paint only works with a WIA scanner interface. You most likely have
> the CanoScan TWAIN interface installed. (It is the default and best for
> the Canon Scanner).
>
> Read the readme.txt file located on the Canoscan 8400F CD-ROM. It is
> located at \WIA\readme.txt.
>
> It says (in part) The Canon Scanner WIA Driver and ScanGear CS (TWAIN
> driver) cannot be present (installed) on the same system for the same
> scanner at the
> same time.
>
> To install the WIA driver you must first remove the Canoscan TWAIN driver.
> (There is an uninstall item on the Canonscan Setup Utility which is
> supposed to auto start when you put in the CD).
>
> The WIA driver is located on the CD at \WIA\SetupWIA.exe
>
> The following is from the below link.
> http://www.microsoft.com/whdc/device/stillimage/WIA-arch.mspx
>
> MS Paint Microsoft Paint has been modified to support WIA. When a WIA
> device
> is present, the From Scanner or Camera menu item is enabled on the MS
> Paint
> File menu. This allows users to retrieve pictures directly from WIA
> devices.
>
> --
> CSM1
> http://www.carlmcmillan.com
> --
>
Thanks for your help. I understand it much better!

Thanks again,
LAH


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