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From: James D. Weiner James D. on 28 Apr 2010 14:52
I have st up my email account using all the settings provided by my ISP
(AT&T), but when I select it in the Account Settings dialog box, the set as
default option is dimmed and I cannot make it my default folder or account
therefor I have no email account for which to send or receive messages.

What do I need to do to change this.
From: Brian Tillman [MVP-Outlook] on 28 Apr 2010 15:16
"James D. Weiner" <James D. Weiner(a)discussions.microsoft.com> wrote in message
news:36EF6569-847E-42AF-ADC1-363C1283077B(a)microsoft.com...

>I have st up my email account using all the settings provided by my ISP
> (AT&T), but when I select it in the Account Settings dialog box, the set as
> default option is dimmed and I cannot make it my default folder or account
> therefor I have no email account for which to send or receive messages.

Did you activate the product? If you open Control Panel's Mail applet and
click E-mail Accounts, what do you see?
--
Brian Tillman [MVP-Outlook]

From: James D. Weiner on 29 Apr 2010 10:16
I see the same dialog box as in Account Settings in Outlook with my email
account and Set as Default dimmed out. The product is activated. When I go
to the Activate Product dialog box, it show the expiration date of the
product (it's a 60 day trial and it expires at the end of June), it prompts
me to convert to the full version, and the next and back buttons are dimmed.
The only button available is close. I ran the Office diagnostics program and
it found no problems in any of the modules. Thanks for your help and if you
can think of anything else please let me know.

James

"Brian Tillman [MVP-Outlook]" wrote:

> "James D. Weiner" <James D. Weiner(a)discussions.microsoft.com> wrote in message
> news:36EF6569-847E-42AF-ADC1-363C1283077B(a)microsoft.com...
>
> >I have st up my email account using all the settings provided by my ISP
> > (AT&T), but when I select it in the Account Settings dialog box, the set as
> > default option is dimmed and I cannot make it my default folder or account
> > therefor I have no email account for which to send or receive messages.
>
> Did you activate the product? If you open Control Panel's Mail applet and
> click E-mail Accounts, what do you see?
> --
> Brian Tillman [MVP-Outlook]
>
> .
>
From: Brian Tillman [MVP-Outlook] on 29 Apr 2010 10:42
"James D. Weiner" <JamesDWeiner(a)discussions.microsoft.com> wrote in message
news:DCEF4DD4-53FE-492C-876D-E99BC2788873(a)microsoft.com...

>I see the same dialog box as in Account Settings in Outlook with my email
> account and Set as Default dimmed out. The product is activated. When I go
> to the Activate Product dialog box, it show the expiration date of the
> product (it's a 60 day trial and it expires at the end of June), it prompts
> me to convert to the full version, and the next and back buttons are dimmed.
> The only button available is close. I ran the Office diagnostics program
> and
> it found no problems in any of the modules. Thanks for your help and if you
> can think of anything else please let me know.

It sounds like it thinks it has expired, but I don't know for sure. I've
never tried using a trial so I don't know all that happens when it expires.
--
Brian Tillman [MVP-Outlook]

From: James D. Weiner on 29 Apr 2010 12:55
I was just reading the Help topic on creating user accounts and in the
pictures in Help, Set as Default is dimmed there, too. I don't think it has
anything to do with the expiration date, but if anyone knows what needs to be
done to make Set as Default active, please let me know.

I was working with Outlook 2010 Beta and this was not the case. Set as
Default was available and I had an active Inbox, but I could not send mail
from Outlook. My Outlook Inbox mirrored my AT&T Inbox, and AT&T worked fine
sending and receiving, but when I tried to send from Outlook 2010, the emails
went to my Outbox and sat. I could receive mail just fine.

"Brian Tillman [MVP-Outlook]" wrote:

> "James D. Weiner" <JamesDWeiner(a)discussions.microsoft.com> wrote in message
> news:DCEF4DD4-53FE-492C-876D-E99BC2788873(a)microsoft.com...
>
> >I see the same dialog box as in Account Settings in Outlook with my email
> > account and Set as Default dimmed out. The product is activated. When I go
> > to the Activate Product dialog box, it show the expiration date of the
> > product (it's a 60 day trial and it expires at the end of June), it prompts
> > me to convert to the full version, and the next and back buttons are dimmed.
> > The only button available is close. I ran the Office diagnostics program
> > and
> > it found no problems in any of the modules. Thanks for your help and if you
> > can think of anything else please let me know.
>
> It sounds like it thinks it has expired, but I don't know for sure. I've
> never tried using a trial so I don't know all that happens when it expires.
> --
> Brian Tillman [MVP-Outlook]
>
> .
>
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