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From: erictheviking on 11 Mar 2010 15:16

I run a small network with mixed users of Outlook 2003 and Outlook 2007.
Until recently each user on the network stored mail in its own local PST
file however mail was controlled via our e-mail server (Softalk Mail
Server) which collected mail for each users account from our ISP. Each
users Outlook then queried the mail server to bring in e-mail it had
collected.

In order to create a centralised mail store I have installed and
configured another of Softalk products (Softalk Share Server) which
provides a collaboration and centralised mail store alternative to
Exchange.

Since using this centralised mail store a problem has occurred which I
thought must be an issue with the Softalk Share Server software,
however when googling the problem it seems that many people have the
same issue when a centralised mail store is used, such as Exchange or
similar but I cannot find a resolution.

Now, when an e-mail arrives in a users inbox, if it is deleted before
it is read (ie it has been viewed in the preview pane, deemed as
rubbish, but the e-mail has not been opened) then a second after it is
deleted it reappears back in the inbox. There are only two ways in
which the users can remove the e-mail (again) as selecting the
re-appeared e-mail and pressing delete again does not work, a message
box comes up saying something like "the selected object could not be
located" If however the user shift-deletes the re-appeared e-mail then
they will be asked if they want to permanently delete the e-mail, they
say yes and the mail does delete for a second time. The other way of
making the re-appeared e-mail disappear is to select another folder
within the outlook folders such as deleted items or sent items or any
other folder and then return to the inbox, then the reappeared e-mail
has gone. This to me seems to be some sort of Outlook refresh issue
which I cannot get to the bottom of. Softalk are stumped and do not
know why it is happening and as I say, when I google this problem there
are many people having exactly the same issue who do not use Softalk but
another centralised mail store such as exchange or something else. I
would be grateful if anyone here can shed some light on why this might
be happening and any potential solutions. Thank you.




--
erictheviking
From: Diane Poremsky [MVP] on 11 Mar 2010 22:56
Is it really getting deleted or only marked as read and hidden? Are you
syncing with a smartphone or pda?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:dailytips-subscribe-request(a)lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473



"erictheviking" <erictheviking.5df2180(a)outlookbanter.com> wrote in message
news:erictheviking.5df2180(a)outlookbanter.com...
>
> I run a small network with mixed users of Outlook 2003 and Outlook 2007.
> Until recently each user on the network stored mail in its own local PST
> file however mail was controlled via our e-mail server (Softalk Mail
> Server) which collected mail for each users account from our ISP. Each
> users Outlook then queried the mail server to bring in e-mail it had
> collected.
>
> In order to create a centralised mail store I have installed and
> configured another of Softalk products (Softalk Share Server) which
> provides a collaboration and centralised mail store alternative to
> Exchange.
>
> Since using this centralised mail store a problem has occurred which I
> thought must be an issue with the Softalk Share Server software,
> however when googling the problem it seems that many people have the
> same issue when a centralised mail store is used, such as Exchange or
> similar but I cannot find a resolution.
>
> Now, when an e-mail arrives in a users inbox, if it is deleted before
> it is read (ie it has been viewed in the preview pane, deemed as
> rubbish, but the e-mail has not been opened) then a second after it is
> deleted it reappears back in the inbox. There are only two ways in
> which the users can remove the e-mail (again) as selecting the
> re-appeared e-mail and pressing delete again does not work, a message
> box comes up saying something like "the selected object could not be
> located" If however the user shift-deletes the re-appeared e-mail then
> they will be asked if they want to permanently delete the e-mail, they
> say yes and the mail does delete for a second time. The other way of
> making the re-appeared e-mail disappear is to select another folder
> within the outlook folders such as deleted items or sent items or any
> other folder and then return to the inbox, then the reappeared e-mail
> has gone. This to me seems to be some sort of Outlook refresh issue
> which I cannot get to the bottom of. Softalk are stumped and do not
> know why it is happening and as I say, when I google this problem there
> are many people having exactly the same issue who do not use Softalk but
> another centralised mail store such as exchange or something else. I
> would be grateful if anyone here can shed some light on why this might
> be happening and any potential solutions. Thank you.
>
>
>
>
> --
> erictheviking

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