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From: Bill H. on 12 Mar 2010 02:09 Client has the 2003 version of Outlook (11.5608.5606) and is having problems on the laptop. First, are there any updates to this version we should try? When trying to do work in Outlook 2003, the error "The messaging interface has returned an unknown error. If the problem persists, try restarting Outlook." Well, yeah, the problem persists! Restarting Outlook sometimes helps, sometimes not. This version is supposed to be able to handle large .pst files. Their inbox lists as 3.5 Gb, and the next largest is the sent folder at 286 Mb. Recently, incoming email appears multiple times in their inbox. IOW, the same email is repeated in the inbox. Thx. -- Bill
From: eam on 12 Mar 2010 02:45 On 3/12/2010 12:09 AM, Bill H. wrote: > Client has the 2003 version of Outlook (11.5608.5606) and is having problems > on the laptop. > > First, are there any updates to this version we should try? > > When trying to do work in Outlook 2003, the error "The messaging interface > has returned an unknown error. If the problem persists, try restarting > Outlook." > > Well, yeah, the problem persists! Restarting Outlook sometimes helps, > sometimes not. > > This version is supposed to be able to handle large .pst files. Their inbox > lists as 3.5 Gb, and the next largest is the sent folder at 286 Mb. > > Recently, incoming email appears multiple times in their inbox. IOW, the > same email is repeated in the inbox. > > Thx. > My suggestions: 1) Check: 'Tools > Options > Other tab > Advanced Options > Addin manager' for any Google Desktop reference and disable/remove it 2) Remove the duplicate emails with http://www.vaita.com/ODIR.asp 3) Run Windows Update with Microsoft Update and it will check for Office updates.
From: Orland, Kathleen on 12 Mar 2010 08:31 Does the problem persist if you open Outlook in safe mode? Start > Run > outlook.exe /safe (note the space between outlook.exe and /safe) Vista/Windows 7 Start > Start Search > outlook.exe /safe (same space) Another question, was the PST created originally in Outlook 2003 or was it brought over from an older version? "Bill H." <wh(a)photosourcefolio.com> wrote in message news:O6tLdRbwKHA.812(a)TK2MSFTNGP06.phx.gbl... > Client has the 2003 version of Outlook (11.5608.5606) and is having problems > on the laptop. > > First, are there any updates to this version we should try? > > When trying to do work in Outlook 2003, the error "The messaging interface > has returned an unknown error. If the problem persists, try restarting > Outlook." > > Well, yeah, the problem persists! Restarting Outlook sometimes helps, > sometimes not. > > This version is supposed to be able to handle large .pst files. Their inbox > lists as 3.5 Gb, and the next largest is the sent folder at 286 Mb. > > Recently, incoming email appears multiple times in their inbox. IOW, the > same email is repeated in the inbox. > > Thx. > > -- > Bill > > >
From: Bill H. on 12 Mar 2010 15:14 Good questions! Didn't try safe mode, but I'm thinking the wireless doesn't work in safe mode and thus we can't test for incoming duplicates. As for the origin of the .PST file, that's unknown. Originally, yes, brought over from earlier Outlook, and at the time I did the "upgrade to big tables". But in the meantime, the laptop crashed and someone esle rebuilt it so I have no history as to how the .PST was reconstructed. "Orland, Kathleen" <korland(a)microsoft.com> wrote in message news:%23DCfMhewKHA.5340(a)TK2MSFTNGP04.phx.gbl... > Does the problem persist if you open Outlook in safe mode? > > Start > Run > outlook.exe /safe > (note the space between outlook.exe and /safe) > > Vista/Windows 7 > Start > Start Search > outlook.exe /safe > (same space) > > Another question, was the PST created originally in Outlook 2003 or was it > brought over from an older version? > > > > "Bill H." <wh(a)photosourcefolio.com> wrote in message > news:O6tLdRbwKHA.812(a)TK2MSFTNGP06.phx.gbl... >> Client has the 2003 version of Outlook (11.5608.5606) and is having > problems >> on the laptop. >> >> First, are there any updates to this version we should try? >> >> When trying to do work in Outlook 2003, the error "The messaging >> interface >> has returned an unknown error. If the problem persists, try restarting >> Outlook." >> >> Well, yeah, the problem persists! Restarting Outlook sometimes helps, >> sometimes not. >> >> This version is supposed to be able to handle large .pst files. Their > inbox >> lists as 3.5 Gb, and the next largest is the sent folder at 286 Mb. >> >> Recently, incoming email appears multiple times in their inbox. IOW, the >> same email is repeated in the inbox. >> >> Thx. >> >> -- >> Bill >> >> >> > >
From: Leonid S. Knyshov // SBS Expert on 13 Mar 2010 00:06
On 3/12/2010 12:14 PM, Bill H. wrote: > Good questions! > > Didn't try safe mode, but I'm thinking the wireless doesn't work in safe > mode and thus we can't test for incoming duplicates. > > As for the origin of the .PST file, that's unknown. Originally, yes, > brought over from earlier Outlook, and at the time I did the "upgrade to big > tables". But in the meantime, the laptop crashed and someone esle rebuilt it > so I have no history as to how the .PST was reconstructed. > > > "Orland, Kathleen"<korland(a)microsoft.com> wrote in message > news:%23DCfMhewKHA.5340(a)TK2MSFTNGP04.phx.gbl... >> Does the problem persist if you open Outlook in safe mode? >> >> Start> Run> outlook.exe /safe >> (note the space between outlook.exe and /safe) This is Outlook Safe Mode, not Windows safe mode. Your wireless networking options are unaffected. -- Leonid S. Knyshov Crashproof Solutions 510-282-1008 Twitter: @wiseleo http://crashproofsolutions.com Microsoft Small Business Specialist Try Exchange Online http://bit.ly/free-exchange-trial Please vote "helpful" if I helped you :) |