Dell 1764 Windows update issue.
in [Windows Update]
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From: Scott S on 18 May 2010 11:46 this is Win 7 64bit. No the trial period had not expired. Q: When did this behavior start, before you installed the McAfee free trial, > while the McAfee free trial was installed, or after you'd installed the > Norton/Comcast freebie? A: the norton installer, uninstalled McAffee then installed itself. it seems to be after this action when the trouble started. one of the steps i took after the problem began, was downloading from the mcaffee website the remover program, and running it. it completed successfully and restarted my system. > Did you run the "McAfee Consumer Products Removal Tool" (and not another > tool of any other name) before you installed the Norton/Comcast freebie? A: No "PA Bear [MS MVP]" wrote: > Is this a Win7 64-bit computer or...? > > Had the McAfee free trial period expired by the time you installed the > Norton/Comcast freebie? > > Did you run the "McAfee Consumer Products Removal Tool" (and not another > tool of any other name) before you installed the Norton/Comcast freebie? > > When did this behavior start, before you installed the McAfee free trial, > while the McAfee free trial was installed, or after you'd installed the > Norton/Comcast freebie? > > > Scott S wrote: > > Yea it came with McAffee i installed the 30 day trial. > > > > Then i installed the free Norton security suite from comcast. i had read > > on > > here somewhere that i needed to download and run the Mc Affee remover. i > > did > > that still nothing from Windows update. > > > > i have no other spyware or malware programs running. > > > >> What anti-virus application or security suite is installed and is your > >> subscription current? What anti-spyware applications (other than > >> Defender)? What third-party firewall (if any)? > >> > >> Has a(another) Norton or McAfee application ever been installed on the > >> computer (e.g., a free-trial version that came preinstalled when you > >> bought > >> it)? > >> > >> > >> Scott S wrote: > >>> i have been trying to figure out why this won't update properly. > >>> > >>> WU freezes at 0%. after spending 2 hours checking differant solutions, i > >>> am at a loss. > >>> > >>> i ran the WU trouble shooter, it returns no errors. > >>> However, while examining the details of the troubleshooter, it says i > >>> have > >>> a amd64 processer installed. I have an i5 processer. > >>> > >>> here is the report > >>> > >>> Collection information > >>> Computer Name: SCOTT-PC > >>> Windows Version: 6.1 > >>> Architecture: amd64 > >>> Time: Monday, May 17, 2010 1:32:42 PM > >>> > >>> could this be causing any problems? > > . >
From: PA Bear [MS MVP] on 18 May 2010 12:15 Did you upgrade from the preinstalled McAfee free trial to Comcast's McAfee freebie (i.e., McAfee Security Center) and then to the Norton freebie (i.e., Norton Security Suite)? See this related page: http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1655 What you'll need to do, in short, is... 1. Download the McAfee and Norton removal tools, saving each one to your desktop: Norton Removal Tool ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe McAfee Consumer Products Removal Tool http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe 2. Uninstall the Norton freebie (including LiveUpdate) & reboot; 3. Run the Norton Removal Tool & reboot; 4. Run the McAfee removal tool & reboot; 5. Reinstall the Norton freebie (or better yet, install Microsoft Security Essentials: http://www.microsoft.com/security_essentials/default.aspx). 6. Reset Windows Update How do I reset Windows Update components? [Ignore the APPLIES TO section if Win7; Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in Default and Aggressive modes] http://support.microsoft.com/kb/971058 7. Reboot & test. If you need further assistance, you can open a chat support session via http://www.norton.com/comcast_chat or call 1-877-272-7149 to speak to a live Norton technician. PS: What a mess! -- ~PA Bear Scott S wrote: > this is Win 7 64bit. No the trial period had not expired. > > Q: When did this behavior start, before you installed the McAfee free > trial, >> while the McAfee free trial was installed, or after you'd installed the >> Norton/Comcast freebie? > A: the norton installer, uninstalled McAffee then installed itself. it > seems to be after this action when the trouble started. > > one of the steps i took after the problem began, was downloading from the > mcaffee website the remover program, and running it. it completed > successfully and restarted my system. > >> Did you run the "McAfee Consumer Products Removal Tool" (and not another >> tool of any other name) before you installed the Norton/Comcast freebie? > A: No > > "PA Bear [MS MVP]" wrote: > >> Is this a Win7 64-bit computer or...? >> >> Had the McAfee free trial period expired by the time you installed the >> Norton/Comcast freebie? >> >> Did you run the "McAfee Consumer Products Removal Tool" (and not another >> tool of any other name) before you installed the Norton/Comcast freebie? >> >> When did this behavior start, before you installed the McAfee free trial, >> while the McAfee free trial was installed, or after you'd installed the >> Norton/Comcast freebie? >> >> >> Scott S wrote: >>> Yea it came with McAffee i installed the 30 day trial. >>> >>> Then i installed the free Norton security suite from comcast. i had read >>> on >>> here somewhere that i needed to download and run the Mc Affee remover. i >>> did >>> that still nothing from Windows update. >>> >>> i have no other spyware or malware programs running. >>> >>>> What anti-virus application or security suite is installed and is your >>>> subscription current? What anti-spyware applications (other than >>>> Defender)? What third-party firewall (if any)? >>>> >>>> Has a(another) Norton or McAfee application ever been installed on the >>>> computer (e.g., a free-trial version that came preinstalled when you >>>> bought >>>> it)? >>>> >>>> >>>> Scott S wrote: >>>>> i have been trying to figure out why this won't update properly. >>>>> >>>>> WU freezes at 0%. after spending 2 hours checking differant solutions, >>>>> i >>>>> am at a loss. >>>>> >>>>> i ran the WU trouble shooter, it returns no errors. >>>>> However, while examining the details of the troubleshooter, it says i >>>>> have >>>>> a amd64 processer installed. I have an i5 processer. >>>>> >>>>> here is the report >>>>> >>>>> Collection information >>>>> Computer Name: SCOTT-PC >>>>> Windows Version: 6.1 >>>>> Architecture: amd64 >>>>> Time: Monday, May 17, 2010 1:32:42 PM >>>>> >>>>> could this be causing any problems? >> >> .
From: Scott S on 19 May 2010 10:40 I have removed both AV programs, using both uninstallers provided. With both uninstalled and firewall turned off, windows update will not function properly. Added note. I used fix it (MicrosoftFixit50202) after to repair windows update. it was not able to terminate WU or Bits. i switched them both to manual start, rebooted then ran it again and it completed fine, but still no update. i dont have any indication that either AV program is the culprit. "PA Bear [MS MVP]" wrote: > Did you upgrade from the preinstalled McAfee free trial to Comcast's McAfee > freebie (i.e., McAfee Security Center) and then to the Norton freebie (i.e., > Norton Security Suite)? > > See this related page: > http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1655 > > What you'll need to do, in short, is... > > 1. Download the McAfee and Norton removal tools, saving each one to your > desktop: > > Norton Removal Tool > ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe > > McAfee Consumer Products Removal Tool > http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe > > 2. Uninstall the Norton freebie (including LiveUpdate) & reboot; > > 3. Run the Norton Removal Tool & reboot; > > 4. Run the McAfee removal tool & reboot; > > 5. Reinstall the Norton freebie (or better yet, install Microsoft Security > Essentials: http://www.microsoft.com/security_essentials/default.aspx). > > 6. Reset Windows Update > > How do I reset Windows Update components? > [Ignore the APPLIES TO section if Win7; Access KB971058 via Internet > Explorer (32-bit) only; Run the Fix It in Default and Aggressive modes] > http://support.microsoft.com/kb/971058 > > 7. Reboot & test. > > If you need further assistance, you can open a chat support session via > http://www.norton.com/comcast_chat or call 1-877-272-7149 to speak to a live > Norton technician. > > PS: What a mess! > -- > ~PA Bear > > > Scott S wrote: > > this is Win 7 64bit. No the trial period had not expired. > > > > Q: When did this behavior start, before you installed the McAfee free > > trial, > >> while the McAfee free trial was installed, or after you'd installed the > >> Norton/Comcast freebie? > > A: the norton installer, uninstalled McAffee then installed itself. it > > seems to be after this action when the trouble started. > > > > one of the steps i took after the problem began, was downloading from the > > mcaffee website the remover program, and running it. it completed > > successfully and restarted my system. > > > >> Did you run the "McAfee Consumer Products Removal Tool" (and not another > >> tool of any other name) before you installed the Norton/Comcast freebie? > > A: No > > > > "PA Bear [MS MVP]" wrote: > > > >> Is this a Win7 64-bit computer or...? > >> > >> Had the McAfee free trial period expired by the time you installed the > >> Norton/Comcast freebie? > >> > >> Did you run the "McAfee Consumer Products Removal Tool" (and not another > >> tool of any other name) before you installed the Norton/Comcast freebie? > >> > >> When did this behavior start, before you installed the McAfee free trial, > >> while the McAfee free trial was installed, or after you'd installed the > >> Norton/Comcast freebie? > >> > >> > >> Scott S wrote: > >>> Yea it came with McAffee i installed the 30 day trial. > >>> > >>> Then i installed the free Norton security suite from comcast. i had read > >>> on > >>> here somewhere that i needed to download and run the Mc Affee remover. i > >>> did > >>> that still nothing from Windows update. > >>> > >>> i have no other spyware or malware programs running. > >>> > >>>> What anti-virus application or security suite is installed and is your > >>>> subscription current? What anti-spyware applications (other than > >>>> Defender)? What third-party firewall (if any)? > >>>> > >>>> Has a(another) Norton or McAfee application ever been installed on the > >>>> computer (e.g., a free-trial version that came preinstalled when you > >>>> bought > >>>> it)? > >>>> > >>>> > >>>> Scott S wrote: > >>>>> i have been trying to figure out why this won't update properly. > >>>>> > >>>>> WU freezes at 0%. after spending 2 hours checking differant solutions, > >>>>> i > >>>>> am at a loss. > >>>>> > >>>>> i ran the WU trouble shooter, it returns no errors. > >>>>> However, while examining the details of the troubleshooter, it says i > >>>>> have > >>>>> a amd64 processer installed. I have an i5 processer. > >>>>> > >>>>> here is the report > >>>>> > >>>>> Collection information > >>>>> Computer Name: SCOTT-PC > >>>>> Windows Version: 6.1 > >>>>> Architecture: amd64 > >>>>> Time: Monday, May 17, 2010 1:32:42 PM > >>>>> > >>>>> could this be causing any problems? > >> > >> . > > . >
From: PA Bear [MS MVP] on 19 May 2010 15:34 Did you do Steps #1 through #5 in my previous reply before running the Fix It in KB971058? [yes/no] What AV app is installed now? Scott S wrote: > I have removed both AV programs, using both uninstallers provided. > > With both uninstalled and firewall turned off, windows update will not > function properly. > > Added note. I used fix it (MicrosoftFixit50202) after to repair windows > update. it was not able to terminate WU or Bits. i switched them both to > manual start, rebooted then ran it again and it completed fine, but still > no > update. > > i dont have any indication that either AV program is the culprit. > > "PA Bear [MS MVP]" wrote: >> Did you upgrade from the preinstalled McAfee free trial to Comcast's >> McAfee >> freebie (i.e., McAfee Security Center) and then to the Norton freebie >> (i.e., >> Norton Security Suite)? >> >> See this related page: >> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1655 >> >> What you'll need to do, in short, is... >> >> 1. Download the McAfee and Norton removal tools, saving each one to your >> desktop: >> >> Norton Removal Tool >> >> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe >> >> McAfee Consumer Products Removal Tool >> >> http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe >> >> 2. Uninstall the Norton freebie (including LiveUpdate) & reboot; >> >> 3. Run the Norton Removal Tool & reboot; >> >> 4. Run the McAfee removal tool & reboot; >> >> 5. Reinstall the Norton freebie (or better yet, install Microsoft >> Security >> Essentials: http://www.microsoft.com/security_essentials/default.aspx). >> >> 6. Reset Windows Update >> >> How do I reset Windows Update components? >> [Ignore the APPLIES TO section if Win7; Access KB971058 via Internet >> Explorer (32-bit) only; Run the Fix It in Default and Aggressive modes] >> http://support.microsoft.com/kb/971058 >> >> 7. Reboot & test. >> >> If you need further assistance, you can open a chat support session via >> http://www.norton.com/comcast_chat or call 1-877-272-7149 to speak to a >> live >> Norton technician. >> >> PS: What a mess! >> -- >> ~PA Bear >> >> >> Scott S wrote: >>> this is Win 7 64bit. No the trial period had not expired. >>> >>> Q: When did this behavior start, before you installed the McAfee free >>> trial, >>>> while the McAfee free trial was installed, or after you'd installed the >>>> Norton/Comcast freebie? >>> A: the norton installer, uninstalled McAffee then installed itself. it >>> seems to be after this action when the trouble started. >>> >>> one of the steps i took after the problem began, was downloading from >>> the >>> mcaffee website the remover program, and running it. it completed >>> successfully and restarted my system. >>> >>>> Did you run the "McAfee Consumer Products Removal Tool" (and not >>>> another >>>> tool of any other name) before you installed the Norton/Comcast >>>> freebie? >>> A: No >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> Is this a Win7 64-bit computer or...? >>>> >>>> Had the McAfee free trial period expired by the time you installed the >>>> Norton/Comcast freebie? >>>> >>>> Did you run the "McAfee Consumer Products Removal Tool" (and not >>>> another >>>> tool of any other name) before you installed the Norton/Comcast >>>> freebie? >>>> >>>> When did this behavior start, before you installed the McAfee free >>>> trial, >>>> while the McAfee free trial was installed, or after you'd installed the >>>> Norton/Comcast freebie? >>>> >>>> >>>> Scott S wrote: >>>>> Yea it came with McAffee i installed the 30 day trial. >>>>> >>>>> Then i installed the free Norton security suite from comcast. i had >>>>> read >>>>> on >>>>> here somewhere that i needed to download and run the Mc Affee remover. >>>>> i >>>>> did >>>>> that still nothing from Windows update. >>>>> >>>>> i have no other spyware or malware programs running. >>>>> >>>>>> What anti-virus application or security suite is installed and is >>>>>> your >>>>>> subscription current? What anti-spyware applications (other than >>>>>> Defender)? What third-party firewall (if any)? >>>>>> >>>>>> Has a(another) Norton or McAfee application ever been installed on >>>>>> the >>>>>> computer (e.g., a free-trial version that came preinstalled when you >>>>>> bought >>>>>> it)? >>>>>> >>>>>> >>>>>> Scott S wrote: >>>>>>> i have been trying to figure out why this won't update properly. >>>>>>> >>>>>>> WU freezes at 0%. after spending 2 hours checking differant >>>>>>> solutions, >>>>>>> i >>>>>>> am at a loss. >>>>>>> >>>>>>> i ran the WU trouble shooter, it returns no errors. >>>>>>> However, while examining the details of the troubleshooter, it says >>>>>>> i >>>>>>> have >>>>>>> a amd64 processer installed. I have an i5 processer. >>>>>>> >>>>>>> here is the report >>>>>>> >>>>>>> Collection information >>>>>>> Computer Name: SCOTT-PC >>>>>>> Windows Version: 6.1 >>>>>>> Architecture: amd64 >>>>>>> Time: Monday, May 17, 2010 1:32:42 PM >>>>>>> >>>>>>> could this be causing any problems? >>>> >>>> . >> >> .
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