Dell 1764 Windows update issue.
in [Windows Update]
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From: Scott S Scott on 17 May 2010 14:41 i have been trying to figure out why this won't update properly. WU freezes at 0%. after spending 2 hours checking differant solutions, i am at a loss. i ran the WU trouble shooter, it returns no errors. However, while examining the details of the troubleshooter, it says i have a amd64 processer installed. I have an i5 processer. here is the report Collection information Computer Name: SCOTT-PC Windows Version: 6.1 Architecture: amd64 Time: Monday, May 17, 2010 1:32:42 PM could this be causing any problems?
From: Michael on 17 May 2010 15:07 "Scott S" <Scott S(a)discussions.microsoft.com> wrote in message news:D441B4B2-92FA-4484-A9C2-B0A3E86AE6C1(a)microsoft.com... > i have been trying to figure out why this won't update properly. > > WU freezes at 0%. after spending 2 hours checking differant solutions, i > am > at a loss. > > i ran the WU trouble shooter, it returns no errors. > However, while examining the details of the troubleshooter, it says i have > a > amd64 processer installed. I have an i5 processer. > > here is the report > > Collection information > Computer Name: SCOTT-PC > Windows Version: 6.1 > Architecture: amd64 > Time: Monday, May 17, 2010 1:32:42 PM > > could this be causing any problems? Don't sweat the AMD64 report. Mine does the same thing. It has no bearing on the computer. Have you run a full virus scan? If you're running Norton or McAfee, in many cases you'll have to turn it off due to them blocking the download. -- "Don't pick a fight with an old man. If he is too old to fight, he'll just kill you."
From: PA Bear [MS MVP] on 17 May 2010 18:50 What anti-virus application or security suite is installed and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)? Scott S wrote: > i have been trying to figure out why this won't update properly. > > WU freezes at 0%. after spending 2 hours checking differant solutions, i > am > at a loss. > > i ran the WU trouble shooter, it returns no errors. > However, while examining the details of the troubleshooter, it says i have > a > amd64 processer installed. I have an i5 processer. > > here is the report > > Collection information > Computer Name: SCOTT-PC > Windows Version: 6.1 > Architecture: amd64 > Time: Monday, May 17, 2010 1:32:42 PM > > could this be causing any problems?
From: Scott S Scott on 18 May 2010 10:25 Yea it came with McAffee i installed the 30 day trial. Then i installed the free Norton security suite from comcast. i had read on here somewhere that i needed to download and run the Mc Affee remover. i did that still nothing from Windows update. i have no other spyware or malware programs running. "PA Bear [MS MVP]" wrote: > What anti-virus application or security suite is installed and is your > subscription current? What anti-spyware applications (other than Defender)? > What third-party firewall (if any)? > > Has a(another) Norton or McAfee application ever been installed on the > computer (e.g., a free-trial version that came preinstalled when you bought > it)? > > > Scott S wrote: > > i have been trying to figure out why this won't update properly. > > > > WU freezes at 0%. after spending 2 hours checking differant solutions, i > > am > > at a loss. > > > > i ran the WU trouble shooter, it returns no errors. > > However, while examining the details of the troubleshooter, it says i have > > a > > amd64 processer installed. I have an i5 processer. > > > > here is the report > > > > Collection information > > Computer Name: SCOTT-PC > > Windows Version: 6.1 > > Architecture: amd64 > > Time: Monday, May 17, 2010 1:32:42 PM > > > > could this be causing any problems? > > . >
From: PA Bear [MS MVP] on 18 May 2010 10:36
Is this a Win7 64-bit computer or...? Had the McAfee free trial period expired by the time you installed the Norton/Comcast freebie? Did you run the "McAfee Consumer Products Removal Tool" (and not another tool of any other name) before you installed the Norton/Comcast freebie? When did this behavior start, before you installed the McAfee free trial, while the McAfee free trial was installed, or after you'd installed the Norton/Comcast freebie? Scott S wrote: > Yea it came with McAffee i installed the 30 day trial. > > Then i installed the free Norton security suite from comcast. i had read > on > here somewhere that i needed to download and run the Mc Affee remover. i > did > that still nothing from Windows update. > > i have no other spyware or malware programs running. > >> What anti-virus application or security suite is installed and is your >> subscription current? What anti-spyware applications (other than >> Defender)? What third-party firewall (if any)? >> >> Has a(another) Norton or McAfee application ever been installed on the >> computer (e.g., a free-trial version that came preinstalled when you >> bought >> it)? >> >> >> Scott S wrote: >>> i have been trying to figure out why this won't update properly. >>> >>> WU freezes at 0%. after spending 2 hours checking differant solutions, i >>> am at a loss. >>> >>> i ran the WU trouble shooter, it returns no errors. >>> However, while examining the details of the troubleshooter, it says i >>> have >>> a amd64 processer installed. I have an i5 processer. >>> >>> here is the report >>> >>> Collection information >>> Computer Name: SCOTT-PC >>> Windows Version: 6.1 >>> Architecture: amd64 >>> Time: Monday, May 17, 2010 1:32:42 PM >>> >>> could this be causing any problems? |