Fighting not to close my account
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From: john brooks on 11 Jul 2010 04:42 The other day a friend's phone was playing up and he took the Orange sim card out of my pay as you go phone, to test his phone. When it was put back in my phone it showed 'no network coverage' I phoned orange and got connected to a call centre. I was told the sim card was faulty and would send a new one and was assured that I could arrange to keep my original phone number with the new sim card. When the new card arrived I had to phone the call centre to get it 'connected'. I was told that my previous account with the original number was now *closed*. And that I would have to have a new telephone number. I said that under the circumstances in which i used the phone (ie, could not notify lots of people that this number was given out to, that it was changed) and It would not be acceptable for me to be given a new number and that I was previously specifically assured before that I could retain the original number. He kept saying that this was just not possible, and the account was now closed. Also he had no way of accessing the account. (even though I had told him we had three other pay as you go phones registered with orange, all under my name and address) Since I could not accept what he was saying about the new number, we went around the whole same conversation four times. Finally he suddenly said what is your old sim card number? After being given it; he accessed the account and reinstated the previous account with the original phone number all within a few seconds. Its difficult to believe all that was about trying to claim the few pounds that the account had to its credit? So what was that sustained effort to *close* my original account all about, would you think?
From: pete on 11 Jul 2010 06:37
On Sun, 11 Jul 2010 09:42:05 +0100, john brooks wrote: > The other day a friend's phone was playing up and he took the Orange sim > card out of my pay as you go phone, to test his phone. > > When it was put back in my phone it showed 'no network coverage' I phoned > orange and got connected to a call centre. I was told the sim card was > faulty and would send a new one and was assured that I could arrange to keep > my original phone number with the new sim card. > > When the new card arrived I had to phone the call centre to get it > 'connected'. I was told that my previous account with the original number > was now *closed*. And that I would have to have a new telephone number. > > I said that under the circumstances in which i used the phone (ie, could not > notify lots of people that this number was given out to, that it was > changed) and It would not be acceptable for me to be given a new number and > that I was previously specifically assured before that I could retain the > original number. > > He kept saying that this was just not possible, and the account was now > closed. Also he had no way of accessing the account. (even though I had told > him we had three other pay as you go phones registered with orange, all > under my name and address) Since I could not accept what he was saying about > the new number, we went around the whole same conversation four times. > > Finally he suddenly said what is your old sim card number? After being given > it; he accessed the account and reinstated the previous account with the > original phone number all within a few seconds. > > Its difficult to believe all that was about trying to claim the few pounds > that the account had to its credit? So what was that sustained effort to > *close* my original account all about, would you think? > Never attribute to malice things that can be explained by stupidity. They weren't after your few quid. The agent you spoke to probably hadn't a clue how to drive the computer screens he/she/it was presented with. |