Final Reminder - Microsoft Responds to the Evolution of Community
in [Beginners]
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From: Stefan Blom on 29 May 2010 06:12 Or perhaps "we're working hard to convince you that we're giving you support that you want"? -- Stefan Blom Microsoft Word MVP "Graham Mayor" <gmayor(a)REMOVETHISmvps.org> wrote in message news:htq9qj$hom$1(a)news.eternal-september.org... >I would guess that depends on the basis by which they are paid. > and doesn't "we're working hard to provide you the customer support you want" > really mean > "we're working hard to provide you the customer support we want you to use, > regardless of what you want"? > -- > <>>< ><<> ><<> <>>< ><<> <>>< <>><<> > Graham Mayor - Word MVP > > My web site www.gmayor.com > Word MVP web site http://word.mvps.org > <>>< ><<> ><<> <>>< ><<> <>>< <>><<> > > > "Stefan Blom" <StefanBlom(a)discussions.microsoft.com> wrote in message > news:htp5mc$umq$1(a)news.eternal-september.org... >> Let's hope so... >> >> -- >> Stefan Blom >> Microsoft Word MVP >> (Message posted via NNTP) >> >> >> >> "Suzanne S. Barnhill" <sbarnhill(a)mvps.org> wrote in message >> news:uI1X9up$KHA.4316(a)TK2MSFTNGP04.phx.gbl... >>> >>> As more MVPs and other community members pile on, perhaps the contractors >>> will slack off a little. >>> >>> -- >>> Suzanne S. Barnhill >>> Microsoft MVP (Word) >>> Words into Type >>> Fairhope, Alabama USA >>> http://word.mvps.org >>> >>> "Yves Dhondt" <yves.dhondt(a)gmail.com> wrote in message >>> news:eSq5OIp$KHA.2332(a)TK2MSFTNGP04.phx.gbl... >>>> "we're working hard to provide you the customer support you want" >>>> >>>> I hope they don't mean the "Microsoft support" currently given on the forum >>>> because that's a bit of a let down. Links to KB articles which have nothing >>>> to do with the subject and don't solve anything aren't support... MVP >>>> support both here and at the forum is a lot better than anything Microsoft >>>> support offers. >>>> >>>> Yves >>>> >>>> <nntp(a)microsoft.com> wrote in message >>>> news:OCvNSPo$KHA.348(a)TK2MSFTNGP06.phx.gbl... >>>>> >>>>> Microsoft Office Evolves Community as Part of Office 2010 Launch: >>>>> As you know, this is a big year for Microsoft as we are launching the >>>>> latest version of Office. Office 2010 is all about making it easy for >>>>> you to get and use Office on your terms. Office 2010 lets you work from >>>>> the office, from home, or at school across the PC, the Phone, and the >>>>> Browser. You can purchase Office 2010 from retail, from our OEM >>>>> manufactures when you purchase a new PC, or get it direct from Microsoft, >>>>> faster than ever via a new software delivery mechanism called >>>>> Click-To-Run. >>>>> >>>>> And, we're working hard to provide you the customer support you want, when >>>>> you want it. We are offering 1-year of technical support included in our >>>>> Office Professional 2010 SKU. We are expanding and improving our >>>>> community to provide free, 24/7 support. The details of this evolution >>>>> are outlined below, but suffice it to say, we're really excited about this >>>>> as it aligns with our Office 2010 vision of Office on your terms >>>>> >>>>> What is Happening? >>>>> This message is to inform you that Microsoft will soon begin discontinuing >>>>> newsgroups and transitioning users to Microsoft forums. >>>>> >>>>> Why? >>>>> As you may know, newsgroups have existed for many years now; however, the >>>>> traffic in the Microsoft newsgroups has been steadily decreasing for the >>>>> past several years while customers and participants are increasingly >>>>> finding >>>>> solutions in the forums on Microsoft properties and third party sites. >>>>> This >>>>> move will unify the customer experience, centralize content, make it >>>>> easier >>>>> for active contributors to retain their influence, mitigate redundancies >>>>> and >>>>> make the content easier to find by customers and search engines through >>>>> improved indexing. Additionally, forums offer a better user and spam >>>>> management platform that will improve customer satisfaction by encouraging >>>>> a >>>>> healthy discussion in a clean community space. To this end, Microsoft >>>>> will >>>>> begin to progressively shift available resources to the forums technology >>>>> and discontinue support for newsgroups. >>>>> >>>>> In addition to offering a compelling online browser experience, for those >>>>> users who prefer to use an NNTP (newsgroup) reader to participate in the >>>>> newsgroups community, we have developed a solution called the NNTP Bridge >>>>> which allows a user to connect a variety of supported NNTP readers to the >>>>> forums they would like to participate in and continue having the NTTP >>>>> reader >>>>> functionality. You can find instructions on how to download and set up >>>>> the >>>>> NNTP Bridge here: http://connect.microsoft.com/MicrosoftForums/ >>>>> >>>>> >>>>> When will this Happen? >>>>> Effective June 1, 2010 this newsgroup will be closed. >>>>> >>>>> Where Should I go with the Closure of this Newsgroup? >>>>> Microsoft has a large selection of forums, many of which cover either the >>>>> same or closely related technologies to the ones found in the newsgroups. >>>>> The forums have seen amazing growth and are an excellent place to continue >>>>> the discussion. We recommend that you start with: >>>>> http://social.answers.microsoft.com/Forums/en-US/category/officeword >>>>> >>>>> Should you want to visit the other Microsoft Forums, please go to >>>>> http://www.microsoft.com/communities/forums/default.mspx >>>>> >>>>> Who Should I Contact with any Questions? >>>>> Send any questions about the process, recommended forums and timing to >>>>> NNTP(a)microsoft.com >>>> >>> >> >> > >
From: Suzanne S. Barnhill on 29 May 2010 10:10 One impression that I got from the LiveMeeting Wednesday was that the person who seems to be "in charge" (Tyler Welch) has a strong background in NNTP and that the Answers team really want to foster a sense of community (which won't necessarily include competition). They do want the forums to be friendly and welcoming, and one of the reasons they reduced the number of forums was to prevent overwhelming users with choices (and fear of making the wrong choice). The idea is that the user thinks, "Oh, great! Here is somewhere that I can ask my question about Word," rather than "Oh, great. Here are twenty places to ask questions about Word, but I have no idea which one to choose because I'm not really sure what my question is about." The ability of moderators to move questions, disconcerting as it is to us reading via NNTP, does ensure that the question is ultimately placed where it is most likely to get an answer. The problem is that, before a moderator gets around to moving it, it may have attracted several replies, some of which may be answers, along with others telling the OP the question is OT and directing him where else to post it. Still, if the contractors would spend more time moving questions as needed and less time sending them to irrelevant KB articles, it would help. What really infuriates me about the KB references is that they never give the title of the article, so you would have to follow the link to find out whether it is even appropriate or not. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "Stefan Blom" <StefanBlom(a)discussions.microsoft.com> wrote in message news:ODq34dx$KHA.5536(a)TK2MSFTNGP02.phx.gbl... > Or perhaps "we're working hard to convince you that we're giving you > support that you want"? > > -- > Stefan Blom > Microsoft Word MVP > > > > "Graham Mayor" <gmayor(a)REMOVETHISmvps.org> wrote in message > news:htq9qj$hom$1(a)news.eternal-september.org... >>I would guess that depends on the basis by which they are paid. >> and doesn't "we're working hard to provide you the customer support you >> want" really mean >> "we're working hard to provide you the customer support we want you to >> use, regardless of what you want"? >> -- >> <>>< ><<> ><<> <>>< ><<> <>>< <>><<> >> Graham Mayor - Word MVP >> >> My web site www.gmayor.com >> Word MVP web site http://word.mvps.org >> <>>< ><<> ><<> <>>< ><<> <>>< <>><<> >> >> >> "Stefan Blom" <StefanBlom(a)discussions.microsoft.com> wrote in message >> news:htp5mc$umq$1(a)news.eternal-september.org... >>> Let's hope so... >>> >>> -- >>> Stefan Blom >>> Microsoft Word MVP >>> (Message posted via NNTP) >>> >>> >>> >>> "Suzanne S. Barnhill" <sbarnhill(a)mvps.org> wrote in message >>> news:uI1X9up$KHA.4316(a)TK2MSFTNGP04.phx.gbl... >>>> >>>> As more MVPs and other community members pile on, perhaps the >>>> contractors will slack off a little. >>>> >>>> -- >>>> Suzanne S. Barnhill >>>> Microsoft MVP (Word) >>>> Words into Type >>>> Fairhope, Alabama USA >>>> http://word.mvps.org >>>> >>>> "Yves Dhondt" <yves.dhondt(a)gmail.com> wrote in message >>>> news:eSq5OIp$KHA.2332(a)TK2MSFTNGP04.phx.gbl... >>>>> "we're working hard to provide you the customer support you want" >>>>> >>>>> I hope they don't mean the "Microsoft support" currently given on the >>>>> forum because that's a bit of a let down. Links to KB articles which >>>>> have nothing to do with the subject and don't solve anything aren't >>>>> support... MVP support both here and at the forum is a lot better than >>>>> anything Microsoft support offers. >>>>> >>>>> Yves >>>>> >>>>> <nntp(a)microsoft.com> wrote in message >>>>> news:OCvNSPo$KHA.348(a)TK2MSFTNGP06.phx.gbl... >>>>>> >>>>>> Microsoft Office Evolves Community as Part of Office 2010 Launch: >>>>>> As you know, this is a big year for Microsoft as we are launching the >>>>>> latest version of Office. Office 2010 is all about making it easy >>>>>> for you to get and use Office on your terms. Office 2010 lets you >>>>>> work from the office, from home, or at school across the PC, the >>>>>> Phone, and the Browser. You can purchase Office 2010 from retail, >>>>>> from our OEM manufactures when you purchase a new PC, or get it >>>>>> direct from Microsoft, faster than ever via a new software delivery >>>>>> mechanism called Click-To-Run. >>>>>> >>>>>> And, we're working hard to provide you the customer support you want, >>>>>> when you want it. We are offering 1-year of technical support >>>>>> included in our Office Professional 2010 SKU. We are expanding and >>>>>> improving our community to provide free, 24/7 support. The details >>>>>> of this evolution are outlined below, but suffice it to say, we're >>>>>> really excited about this as it aligns with our Office 2010 vision of >>>>>> Office on your terms >>>>>> >>>>>> What is Happening? >>>>>> This message is to inform you that Microsoft will soon begin >>>>>> discontinuing >>>>>> newsgroups and transitioning users to Microsoft forums. >>>>>> >>>>>> Why? >>>>>> As you may know, newsgroups have existed for many years now; however, >>>>>> the >>>>>> traffic in the Microsoft newsgroups has been steadily decreasing for >>>>>> the >>>>>> past several years while customers and participants are increasingly >>>>>> finding >>>>>> solutions in the forums on Microsoft properties and third party >>>>>> sites. This >>>>>> move will unify the customer experience, centralize content, make it >>>>>> easier >>>>>> for active contributors to retain their influence, mitigate >>>>>> redundancies and >>>>>> make the content easier to find by customers and search engines >>>>>> through >>>>>> improved indexing. Additionally, forums offer a better user and spam >>>>>> management platform that will improve customer satisfaction by >>>>>> encouraging a >>>>>> healthy discussion in a clean community space. To this end, >>>>>> Microsoft will >>>>>> begin to progressively shift available resources to the forums >>>>>> technology >>>>>> and discontinue support for newsgroups. >>>>>> >>>>>> In addition to offering a compelling online browser experience, for >>>>>> those >>>>>> users who prefer to use an NNTP (newsgroup) reader to participate in >>>>>> the >>>>>> newsgroups community, we have developed a solution called the NNTP >>>>>> Bridge >>>>>> which allows a user to connect a variety of supported NNTP readers to >>>>>> the >>>>>> forums they would like to participate in and continue having the NTTP >>>>>> reader >>>>>> functionality. You can find instructions on how to download and set >>>>>> up the >>>>>> NNTP Bridge here: http://connect.microsoft.com/MicrosoftForums/ >>>>>> >>>>>> >>>>>> When will this Happen? >>>>>> Effective June 1, 2010 this newsgroup will be closed. >>>>>> >>>>>> Where Should I go with the Closure of this Newsgroup? >>>>>> Microsoft has a large selection of forums, many of which cover either >>>>>> the >>>>>> same or closely related technologies to the ones found in the >>>>>> newsgroups. >>>>>> The forums have seen amazing growth and are an excellent place to >>>>>> continue >>>>>> the discussion. We recommend that you start with: >>>>>> http://social.answers.microsoft.com/Forums/en-US/category/officeword >>>>>> >>>>>> Should you want to visit the other Microsoft Forums, please go to >>>>>> http://www.microsoft.com/communities/forums/default.mspx >>>>>> >>>>>> Who Should I Contact with any Questions? >>>>>> Send any questions about the process, recommended forums and timing >>>>>> to >>>>>> NNTP(a)microsoft.com >>>>> >>>> >>> >>> >> >> > >
From: Graham Mayor on 29 May 2010 11:08 The whole concept of 'community' in a service that is providing user help is seriously flawed.. These are not social networking sites. Most people come along, maybe only once or twice, to resolve a particular issue that has been bugging them. They get their response and disappear, in most cases without so much as a word of thanks. The 'community' if there is one, is largely the MVP community and a few other diehards who primarily respond to the questions asked, and this whole process has done more to alienate that user base rather than encourage it. As most of that MVP community will be answering via the bridge - because there are not enough hours in the day to do so via a web forum - they will not be part of the 'community' experience. They too are faced with fewer places to visit - which makes them unweildy to service, and in the case of the Office programming forums, it is frequently difficult to determine which product is being discussed (so let's hope they listen to the many requests for them to be separated ... soon and before the plug is pulled on the current system!). Then we also have moderators moving the questions around, which doesn't make much sense when accessing by the bridge. Then there is the bridge itself. We started with one bridge, then some bright spark thought it would be better to have two bridges, and it was left to a programmer from the MVP community to design a better bridge that put them back together again. That bridge, for those interested, can be downloaded from http://communitybridge.codeplex.com/ This whole 'community' concept was thought up by someone who will not be using the system but who thinks they know better than those who do use the system what will work.. -- <>>< ><<> ><<> <>>< ><<> <>>< <>><<> Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org <>>< ><<> ><<> <>>< ><<> <>>< <>><<> "Suzanne S. Barnhill" <sbarnhill(a)mvps.org> wrote in message news:%23MREyjz$KHA.2332(a)TK2MSFTNGP04.phx.gbl... > One impression that I got from the LiveMeeting Wednesday was that the > person who seems to be "in charge" (Tyler Welch) has a strong background > in NNTP and that the Answers team really want to foster a sense of > community (which won't necessarily include competition). They do want the > forums to be friendly and welcoming, and one of the reasons they reduced > the number of forums was to prevent overwhelming users with choices (and > fear of making the wrong choice). The idea is that the user thinks, "Oh, > great! Here is somewhere that I can ask my question about Word," rather > than "Oh, great. Here are twenty places to ask questions about Word, but I > have no idea which one to choose because I'm not really sure what my > question is about." > > The ability of moderators to move questions, disconcerting as it is to us > reading via NNTP, does ensure that the question is ultimately placed where > it is most likely to get an answer. The problem is that, before a > moderator gets around to moving it, it may have attracted several replies, > some of which may be answers, along with others telling the OP the > question is OT and directing him where else to post it. Still, if the > contractors would spend more time moving questions as needed and less time > sending them to irrelevant KB articles, it would help. What really > infuriates me about the KB references is that they never give the title of > the article, so you would have to follow the link to find out whether it > is even appropriate or not. > > -- > Suzanne S. Barnhill > Microsoft MVP (Word) > Words into Type > Fairhope, Alabama USA > http://word.mvps.org > > "Stefan Blom" <StefanBlom(a)discussions.microsoft.com> wrote in message > news:ODq34dx$KHA.5536(a)TK2MSFTNGP02.phx.gbl... >> Or perhaps "we're working hard to convince you that we're giving you >> support that you want"? >> >> -- >> Stefan Blom >> Microsoft Word MVP >> >> >> >> "Graham Mayor" <gmayor(a)REMOVETHISmvps.org> wrote in message >> news:htq9qj$hom$1(a)news.eternal-september.org... >>>I would guess that depends on the basis by which they are paid. >>> and doesn't "we're working hard to provide you the customer support you >>> want" really mean >>> "we're working hard to provide you the customer support we want you to >>> use, regardless of what you want"? >>> -- >>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<> >>> Graham Mayor - Word MVP >>> >>> My web site www.gmayor.com >>> Word MVP web site http://word.mvps.org >>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<> >>> >>> >>> "Stefan Blom" <StefanBlom(a)discussions.microsoft.com> wrote in message >>> news:htp5mc$umq$1(a)news.eternal-september.org... >>>> Let's hope so... >>>> >>>> -- >>>> Stefan Blom >>>> Microsoft Word MVP >>>> (Message posted via NNTP) >>>> >>>> >>>> >>>> "Suzanne S. Barnhill" <sbarnhill(a)mvps.org> wrote in message >>>> news:uI1X9up$KHA.4316(a)TK2MSFTNGP04.phx.gbl... >>>>> >>>>> As more MVPs and other community members pile on, perhaps the >>>>> contractors will slack off a little. >>>>> >>>>> -- >>>>> Suzanne S. Barnhill >>>>> Microsoft MVP (Word) >>>>> Words into Type >>>>> Fairhope, Alabama USA >>>>> http://word.mvps.org >>>>> >>>>> "Yves Dhondt" <yves.dhondt(a)gmail.com> wrote in message >>>>> news:eSq5OIp$KHA.2332(a)TK2MSFTNGP04.phx.gbl... >>>>>> "we're working hard to provide you the customer support you want" >>>>>> >>>>>> I hope they don't mean the "Microsoft support" currently given on the >>>>>> forum because that's a bit of a let down. Links to KB articles which >>>>>> have nothing to do with the subject and don't solve anything aren't >>>>>> support... MVP support both here and at the forum is a lot better >>>>>> than anything Microsoft support offers. >>>>>> >>>>>> Yves >>>>>> >>>>>> <nntp(a)microsoft.com> wrote in message >>>>>> news:OCvNSPo$KHA.348(a)TK2MSFTNGP06.phx.gbl... >>>>>>> >>>>>>> Microsoft Office Evolves Community as Part of Office 2010 Launch: >>>>>>> As you know, this is a big year for Microsoft as we are launching >>>>>>> the latest version of Office. Office 2010 is all about making it >>>>>>> easy for you to get and use Office on your terms. Office 2010 lets >>>>>>> you work from the office, from home, or at school across the PC, the >>>>>>> Phone, and the Browser. You can purchase Office 2010 from >>>>>>> retail, from our OEM manufactures when you purchase a new PC, or get >>>>>>> it direct from Microsoft, faster than ever via a new software >>>>>>> delivery mechanism called Click-To-Run. >>>>>>> >>>>>>> And, we're working hard to provide you the customer support you >>>>>>> want, when you want it. We are offering 1-year of technical >>>>>>> support included in our Office Professional 2010 SKU. We are >>>>>>> expanding and improving our community to provide free, 24/7 support. >>>>>>> The details of this evolution are outlined below, but suffice it to >>>>>>> say, we're really excited about this as it aligns with our Office >>>>>>> 2010 vision of Office on your terms >>>>>>> >>>>>>> What is Happening? >>>>>>> This message is to inform you that Microsoft will soon begin >>>>>>> discontinuing >>>>>>> newsgroups and transitioning users to Microsoft forums. >>>>>>> >>>>>>> Why? >>>>>>> As you may know, newsgroups have existed for many years now; >>>>>>> however, the >>>>>>> traffic in the Microsoft newsgroups has been steadily decreasing for >>>>>>> the >>>>>>> past several years while customers and participants are increasingly >>>>>>> finding >>>>>>> solutions in the forums on Microsoft properties and third party >>>>>>> sites. This >>>>>>> move will unify the customer experience, centralize content, make it >>>>>>> easier >>>>>>> for active contributors to retain their influence, mitigate >>>>>>> redundancies and >>>>>>> make the content easier to find by customers and search engines >>>>>>> through >>>>>>> improved indexing. Additionally, forums offer a better user and >>>>>>> spam >>>>>>> management platform that will improve customer satisfaction by >>>>>>> encouraging a >>>>>>> healthy discussion in a clean community space. To this end, >>>>>>> Microsoft will >>>>>>> begin to progressively shift available resources to the forums >>>>>>> technology >>>>>>> and discontinue support for newsgroups. >>>>>>> >>>>>>> In addition to offering a compelling online browser experience, for >>>>>>> those >>>>>>> users who prefer to use an NNTP (newsgroup) reader to participate in >>>>>>> the >>>>>>> newsgroups community, we have developed a solution called the NNTP >>>>>>> Bridge >>>>>>> which allows a user to connect a variety of supported NNTP readers >>>>>>> to the >>>>>>> forums they would like to participate in and continue having the >>>>>>> NTTP reader >>>>>>> functionality. You can find instructions on how to download and set >>>>>>> up the >>>>>>> NNTP Bridge here: http://connect.microsoft.com/MicrosoftForums/ >>>>>>> >>>>>>> >>>>>>> When will this Happen? >>>>>>> Effective June 1, 2010 this newsgroup will be closed. >>>>>>> >>>>>>> Where Should I go with the Closure of this Newsgroup? >>>>>>> Microsoft has a large selection of forums, many of which cover >>>>>>> either the >>>>>>> same or closely related technologies to the ones found in the >>>>>>> newsgroups. >>>>>>> The forums have seen amazing growth and are an excellent place to >>>>>>> continue >>>>>>> the discussion. We recommend that you start with: >>>>>>> http://social.answers.microsoft.com/Forums/en-US/category/officeword >>>>>>> >>>>>>> Should you want to visit the other Microsoft Forums, please go to >>>>>>> http://www.microsoft.com/communities/forums/default.mspx >>>>>>> >>>>>>> Who Should I Contact with any Questions? >>>>>>> Send any questions about the process, recommended forums and timing >>>>>>> to >>>>>>> NNTP(a)microsoft.com >>>>>> >>>>> >>>> >>>> >>> >>> >> >> >
From: Gordon on 29 May 2010 11:14 "Graham Mayor" <gmayor(a)REMOVETHISmvps.org> wrote in message news:OSFm9C0$KHA.4308(a)TK2MSFTNGP04.phx.gbl... > > As most of that MVP community will be answering via the bridge - Although I am not an MVP I have decided (at the moment) not to use the bridge because it doesn't show "Replies to my posts" whereas the forums, however else they are flawed at least has an option to display My Threads....
From: Terry Farrell on 29 May 2010 11:30 Well the evidence is there for all to see that no matter how few forums you provide, the easiest forum (in this case answersfeedback) becomes a dumping ground for all and sundry (a slop bucket). This why we dumped word.general. Microsoft seem to have seriously lost its way. This is clearly shown in the halving in the value of the company. Terry Farrell "Suzanne S. Barnhill" <sbarnhill(a)mvps.org> wrote in message news:#MREyjz$KHA.2332(a)TK2MSFTNGP04.phx.gbl... > One impression that I got from the LiveMeeting Wednesday was that the > person who seems to be "in charge" (Tyler Welch) has a strong background > in NNTP and that the Answers team really want to foster a sense of > community (which won't necessarily include competition). They do want the > forums to be friendly and welcoming, and one of the reasons they reduced > the number of forums was to prevent overwhelming users with choices (and > fear of making the wrong choice). The idea is that the user thinks, "Oh, > great! Here is somewhere that I can ask my question about Word," rather > than "Oh, great. Here are twenty places to ask questions about Word, but I > have no idea which one to choose because I'm not really sure what my > question is about." > > The ability of moderators to move questions, disconcerting as it is to us > reading via NNTP, does ensure that the question is ultimately placed where > it is most likely to get an answer. The problem is that, before a > moderator gets around to moving it, it may have attracted several replies, > some of which may be answers, along with others telling the OP the > question is OT and directing him where else to post it. Still, if the > contractors would spend more time moving questions as needed and less time > sending them to irrelevant KB articles, it would help. What really > infuriates me about the KB references is that they never give the title of > the article, so you would have to follow the link to find out whether it > is even appropriate or not. > > -- > Suzanne S. Barnhill > Microsoft MVP (Word) > Words into Type > Fairhope, Alabama USA > http://word.mvps.org
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