Glitch When Updating
in [Windows XP]
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From: Jamie W on 3 Jul 2010 08:26 My daughter's computer was recently doing an update. We were at the point where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. -- "There is more treasure in books than in all the pirates' loot on Treasure Island, and, best of all, you can enjoy these riches every day of your life." Walt Disney. __________ Information from ESET NOD32 Antivirus, version of virus signature database 5248 (20100703) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com
From: Daave on 3 Jul 2010 09:39 Jamie W wrote: > My daughter's computer was recently doing an update. We were at the > point where the computer was rebooting and had the screen "do not > turn off your computer, updating......" etc. Unfortunately, our ISP > went out at that time, and the computer was left in that limbo for > over 24 hours. I finally just hit the power button to turn it off, > and now when we turn it on it is in a continual loop of rebooting > itself. I've tried putting in the Windows disk and it reads it okay, > and will get so far to reinstall, but then it does the same thing and > reboots itself. > I don't know what to try at this point. I'd really like to not lose > everything on her hard drive if possible. Any suggestions welcome. LOL I see you originally posted to the Help and Support newsgroup, which is no longer being carried on the MS news server! Here was my response: Please describe the "Windows disk." Is it an actual Windows XP installation CD (and if so, what SP level?) or something else? What does the phrase "will get so far to reinstall" mean? What exactly did you do? Were you trying to use the Recovery Console? Were you trying to perform a Repair Install? Please include as many details as possible in your next post.
From: PA Bear [MS MVP] on 3 Jul 2010 09:52 Is WinXP SP3 installed? What anti-virus application or security suite is installed and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)? Right-click on My Computer (on your desktop) | Properties | Advanced | Startup and recovery | Settings | System Failure | Make sure the first 2 options here are checked but that "Automatically restart" is NOT checked | OK your way out and reboot. Instead of continually rebooting, you should now see a BSOD showing a STOP error: What's the STOP error number? Jamie W wrote: > My daughter's computer was recently doing an update. We were at the point > where the computer was rebooting and had the screen "do not turn off your > computer, updating......" etc. Unfortunately, our ISP went out at that > time, and the computer was left in that limbo for over 24 hours. I > finally > just hit the power button to turn it off, and now when we turn it on it is > in a continual loop of rebooting itself. I've tried putting in the > Windows > disk and it reads it okay, and will get so far to reinstall, but then it > does the same thing and reboots itself. > > I don't know what to try at this point. I'd really like to not lose > everything on her hard drive if possible. Any suggestions welcome.
From: Ǝиçεl on 3 Jul 2010 10:47 Hello Jamie, See if this sugesstion can help you: <http://blogs.msdn.com/tim_rains/archive/2004/11/15/257877.aspx> If you find the answer to your problem, please let us know! Hopefully someone else can benefit from your solution. -=- "Jamie W" wrote: > My daughter's computer was recently doing an update. We were at the point > where the computer was rebooting and had the screen "do not turn off your > computer, updating......" etc. Unfortunately, our ISP went out at that > time, and the computer was left in that limbo for over 24 hours. I finally > just hit the power button to turn it off, and now when we turn it on it is > in a continual loop of rebooting itself. I've tried putting in the Windows > disk and it reads it okay, and will get so far to reinstall, but then it > does the same thing and reboots itself. > > I don't know what to try at this point. I'd really like to not lose > everything on her hard drive if possible. Any suggestions welcome. > > > -- > "There is more treasure in books than in all the pirates' loot on Treasure > Island, and, best of all, you can enjoy these riches every day of your > life." > Walt Disney. > > > __________ Information from ESET NOD32 Antivirus, version of virus signature database 5248 (20100703) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > > . >
From: kraut on 3 Jul 2010 12:17
If it is continually rebooting he is probably unable to do as you suggest below. >Right-click on My Computer (on your desktop) | Properties | Advanced | >Startup and recovery | Settings | System Failure | Make sure the first 2 >options here are checked but that "Automatically restart" is NOT checked | >OK your way out and reboot. > >Instead of continually rebooting, you should now see a BSOD showing a STOP >error: What's the STOP error number? > >> My daughter's computer was recently doing an update. We were at the point >> where the computer was rebooting and had the screen "do not turn off your >> computer, updating......" etc. Unfortunately, our ISP went out at that >> time, and the computer was left in that limbo for over 24 hours. I >> finally >> just hit the power button to turn it off, and now when we turn it on it is >> in a continual loop of rebooting itself. I've tried putting in the >> Windows >> disk and it reads it okay, and will get so far to reinstall, but then it >> does the same thing and reboots itself. >> >> I don't know what to try at this point. I'd really like to not lose >> everything on her hard drive if possible. Any suggestions welcome. |