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From: rjpalace on 26 Nov 2009 12:10
The printer wont respond to any command. It is brand new and operating
on windows 7.
The on/off switch has no effect, it just stays on till the plug is
pulled. Then the next time
it is turned on it dows the same thing. Question is, is there a method
to reset the nardware
in some way. Any help would be appreciated.
Richard
From: Jan Alter on 26 Nov 2009 14:52



<rjpalace(a)aol.com> wrote in message
news:25c49c3b-51cc-4dc5-8580-ca065adea76a(a)l13g2000yqb.googlegroups.com...
> The printer wont respond to any command. It is brand new and operating
> on windows 7.
> The on/off switch has no effect, it just stays on till the plug is
> pulled. Then the next time
> it is turned on it dows the same thing. Question is, is there a method
> to reset the nardware
> in some way. Any help would be appreciated.
> Richard

The fact that it won't turn off from the power switch sounds like it's
hardware related rather than software. If you were to plug it in and turn it
on and then attempt to turn it off without any attempt to give it any
commands from the computer again would it turn off ?

Consider getting in touch with HP tech support. It seems that if the printer
is new that HP would have a phone number you could call gratis to get some
quick help here.

--
Jan Alter
bearpuf(a)verizon.net


From: Arthur Entlich on 27 Nov 2009 06:27
If you disconnect it from the computer is there a way to print a test
page? (Check instructions) If so, try to and see if it acts
correctly. If so, the problem *may* be corrupt drivers. I would try
uninstalling the driver files and then reinstall. Make sure you follow
the exact procedure suggested my HP, in terms of sequence, as to when
you load drivers versus when you physically attach the printer to the
printer. This is particularly important with USB connected printers.

A reset procedure for the firmware should be indicated in the manual if
it can be user accomplished.

Art


If you are interested in issues surrounding e-waste,
I invite you to enter the discussion at my blog:

http://e-trashtalk.spaces.live.com/

rjpalace(a)aol.com wrote:
> The printer wont respond to any command. It is brand new and operating
> on windows 7.
> The on/off switch has no effect, it just stays on till the plug is
> pulled. Then the next time
> it is turned on it dows the same thing. Question is, is there a method
> to reset the nardware
> in some way. Any help would be appreciated.
> Richard
From: Ato_Zee on 27 Nov 2009 09:41

> The fact that it won't turn off from the power switch sounds like it's
> hardware related rather than software.

AFAIR the power switch does not act directly on the mains, in
that it not a mains current rated power switch, but is a contact
making switch (like on most PC's) that wakes up the electronics.
If so there is a good chance that as nothing happens when mains
power is connected, the on/off switch is not being scanned, so
the printer does not turn on. Usually something happens when
you press the on switch, lights come on, accompanied by a
few whirrs and clunks.
Is it sold as Win7 compatible?
Win7 seems to have fewer drivers than XP, which gave me
problems.
I'd contact HP support. If bought from a high street retail outlet
with a 16 day return policy, and HP can't help, take it back for
a refund. It's possible that some returns "accidently" - they
wouldn't do a thing like that would they? But then PC World
were reported in the media as selling, as new, a PC with
someone elses details on it, think they pleaded it was an
accidental mix-up"
Doesn't this model support an RJ45 wired Ethenet connection?
If so with power connected, it should have or aquire an IP
address, and there are free utilities that scan and detect devices
on the local network. It should show up, and if it does, at least
the PSU and "some" of the electronics are working. That is
one could assume that the processors crystal oscillator that
drives everything, and the PSU isn't kaput.
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