MS KB 971058 - reset WU components - may have errors in KB doc
in [Windows Update]
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From: MrSoftware on 5 Apr 2010 08:58 I'll input my testing results on the MS page you mention after some more testing. [1] AVG - latest updates as of Mid-March I noticed some things were detected by MSE that were not detected by AVG. [2] Yes - I used (a) Revo Uninstaller V 1.95 and (b) Eusing Free Registry Cleaner V 2.6 So I belive any residue (from AVG) was cleaned out. [3] I can't remember (I've a ton of stuff on this one). I'll try the fixits under a 'clean boot'. For now I've 'stripped down' my system so almost nothing comes up during the OS startup. [4] I re-installed IE and that actually caused the primary problem (WU site blank page) I have now (If I remember correctly). This was only 2 weeks ago and at the time (of install) I had only MS tools running - (a) MSE - Microsoft Security Essentails and (b) MS Firewall. "MowGreen" wrote: > http://support.microsoft.com/kb/971058 > > Scroll all the way to the bottom of the above page. > See where it states " Provide feedback on this information " ? > > Do so and let MS know why you think that the Fixit information is > incorrect and that it failed to resolve the updating issue on your XP > SP3 system. > > Some questions: > > 1) What was the installed antivirus/security suite prior to the > installation of MSE ? > > 2) When the previous security software (AV/Sec suite) was uninstalled > did you run a removal tool to ensure that all remnants of were no longer > present ? > > 3) Have you tried downloading the Fixit, saving it, then configuring XP > to Clean Boot, and then run the Fixit in it's Aggressive mode ? > > 4) When IE 8 was installed, what was the installed AV/Sec suite and was > it actively monitoring the system with real time protection, shields, or > services ? > > > MowGreen > ================ > *-343-* FDNY > Never Forgotten > ================ > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked > > > > MrSoftware wrote: > > I thought I should post what may be errors in a MS KB (MicroSoft > > KnowledgeBase) article to fix WU (Windows Update). > > > > //-----------Background : I tried to fix my problem > > > > I can not access the MS WU (Windows Update) website without getting a blank > > page. > > > > http://windowsupdate.microsoft.com > > > > So I tried the fix in KB 971058 which as four different ways to fix the > > problem. > > > > I tried them all (All four 'fixes' - as enumerated below) without success. > > > > Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity herein. > > > > [1] MS KB 971058 has 4 'fixes' as follows. > > > > (a) FixIt 50202 - Mode default > > (b) FixIt 50202 - Mode agressive > > (c) WU minor lobotomy - Without 'step 4' > > (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security > > descriptors) > > > > [2] I tryed 1.a and 1.b previously - both failed. > > > > [3] I tryed 1.c and 1.d which both failed (with some anomalies as follows.) > > > > In doing this I found (what appear to be) errors in the KB 971058 > > > > //-----------Errors : The document seems incorrect in the following > > > > Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked files > > (a) tmp.edb and (b) edb.log > > > > Error_02 : Step 4.b - Resetting service security descriptors prevents their > > activation in step 9. > > > > Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no > > registration point (lacks DllRegisterServer) > > > > Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset > > winsock' > > > > Error_05 : Step 9.0 - services now have a 'different' security descriptor > > and can not be accessed. > > > > //-----------Failures : I also had other 'runtime' errors in fix 1.d above > > > > Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code was > > 0x80070431 > > > > Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code was > > 0x80070005 > > > > Failure_03 : Step 9.0 - Service restart failure : Access denied > > > > //-----------My System : > > > > OS-------: Windows XP - Version: 5.01.2600 Service Pack 3 > > Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build 86001 > > AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0 > > Firewall-: MS Firewall > > > > Microsoft Security Essentials Version: 1.0.1961.0 > > Antimalware Client Version: 2.1.6519.0 > > Engine Version: 1.1.5605.0 > > Antivirus definitions: 1.79.953.0 > > Antispyware definitions: 1.79.953.0 > > > > //-----------Help!!! : > > > > Error_02 above caused me to reset my system back to a previous restore point > > to reset the security descriptors. > > > > DEFINITELY NOT THE THING TO DO (Step 4.a). > > > > If anyone has an idea of how I could be doing something wrong please let me > > know. > > > > If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058 > > article has errors. > > > > > . >
From: PA Bear [MS MVP] on 5 Apr 2010 11:37 See http://groups.google.com/group/microsoft.public.windowsupdate/msg/e90a0e97ff321aff MrSoftware wrote: > I'll input my testing results on the MS page you mention after some more > testing. > > [1] AVG - latest updates as of Mid-March > > I noticed some things were detected by MSE that were not detected by AVG. > > [2] Yes - I used (a) Revo Uninstaller V 1.95 and (b) Eusing Free Registry > Cleaner V 2.6 > > So I belive any residue (from AVG) was cleaned out. > > [3] I can't remember (I've a ton of stuff on this one). > > I'll try the fixits under a 'clean boot'. For now I've 'stripped down' my > system so almost nothing comes up during the OS startup. > > [4] I re-installed IE and that actually caused the primary problem (WU > site > blank page) I have now (If I remember correctly). This was only 2 weeks > ago > and at the time (of install) I had only MS tools running - (a) MSE - > Microsoft Security Essentails and (b) MS Firewall. > > "MowGreen" wrote: > >> http://support.microsoft.com/kb/971058 >> >> Scroll all the way to the bottom of the above page. >> See where it states " Provide feedback on this information " ? >> >> Do so and let MS know why you think that the Fixit information is >> incorrect and that it failed to resolve the updating issue on your XP >> SP3 system. >> >> Some questions: >> >> 1) What was the installed antivirus/security suite prior to the >> installation of MSE ? >> >> 2) When the previous security software (AV/Sec suite) was uninstalled >> did you run a removal tool to ensure that all remnants of were no longer >> present ? >> >> 3) Have you tried downloading the Fixit, saving it, then configuring XP >> to Clean Boot, and then run the Fixit in it's Aggressive mode ? >> >> 4) When IE 8 was installed, what was the installed AV/Sec suite and was >> it actively monitoring the system with real time protection, shields, or >> services ? >> >> >> MowGreen >> ================ >> *-343-* FDNY >> Never Forgotten >> ================ >> >> banthecheck.com >> "Security updates should *never* have *non-security content* prechecked >> >> >> >> MrSoftware wrote: >>> I thought I should post what may be errors in a MS KB (MicroSoft >>> KnowledgeBase) article to fix WU (Windows Update). >>> >>> //-----------Background : I tried to fix my problem >>> >>> I can not access the MS WU (Windows Update) website without getting a >>> blank page. >>> >>> http://windowsupdate.microsoft.com >>> >>> So I tried the fix in KB 971058 which as four different ways to fix the >>> problem. >>> >>> I tried them all (All four 'fixes' - as enumerated below) without >>> success. >>> >>> Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity >>> herein. >>> >>> [1] MS KB 971058 has 4 'fixes' as follows. >>> >>> (a) FixIt 50202 - Mode default >>> (b) FixIt 50202 - Mode agressive >>> (c) WU minor lobotomy - Without 'step 4' >>> (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security >>> descriptors) >>> >>> [2] I tryed 1.a and 1.b previously - both failed. >>> >>> [3] I tryed 1.c and 1.d which both failed (with some anomalies as >>> follows.) >>> >>> In doing this I found (what appear to be) errors in the KB 971058 >>> >>> //-----------Errors : The document seems incorrect in the following >>> >>> Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked >>> files (a) tmp.edb and (b) edb.log >>> >>> Error_02 : Step 4.b - Resetting service security descriptors prevents >>> their activation in step 9. >>> >>> Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no >>> registration point (lacks DllRegisterServer) >>> >>> Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset >>> winsock' >>> >>> Error_05 : Step 9.0 - services now have a 'different' security >>> descriptor >>> and can not be accessed. >>> >>> //-----------Failures : I also had other 'runtime' errors in fix 1.d >>> above >>> >>> Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code >>> was 0x80070431 >>> >>> Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code >>> was 0x80070005 >>> >>> Failure_03 : Step 9.0 - Service restart failure : Access denied >>> >>> //-----------My System : >>> >>> OS-------: Windows XP - Version: 5.01.2600 Service Pack 3 >>> Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build >>> 86001 >>> AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0 >>> Firewall-: MS Firewall >>> >>> Microsoft Security Essentials Version: 1.0.1961.0 >>> Antimalware Client Version: 2.1.6519.0 >>> Engine Version: 1.1.5605.0 >>> Antivirus definitions: 1.79.953.0 >>> Antispyware definitions: 1.79.953.0 >>> >>> //-----------Help!!! : >>> >>> Error_02 above caused me to reset my system back to a previous restore >>> point to reset the security descriptors. >>> >>> DEFINITELY NOT THE THING TO DO (Step 4.a). >>> >>> If anyone has an idea of how I could be doing something wrong please let >>> me know. >>> >>> If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058 >>> article has errors. >>> >>> >> .
From: MrSoftware on 8 Apr 2010 14:29 Sorry it took so long to work on this. [1] Initially I mis-understood 'clean boot' to mean 'safe boot'. FixIt 50202 would not install in 'safe boot' mode - WU services not active if safe boot. [2] Tryed FixIt 50202 under a 'clean boot', in aggressive mode, and it installed OK. (A) Your advice to another user for MS Article ID 310353 is what really helped me. I realized, after reading 310353, what 'clean boot' is an went through the 50202 process. (b) FixIt 50202 did NOT fix the problem - A blank page comes up for MS WU site. (c) I did put some feedback on the KB 971058 as you mentioned. [3] I used AVG free edition (latest as of Feb 2010) with a ZoneAlarm firewall. [4] I re-installed IE8 AFTER I installed MicroSoft Security Essentials (MSSE). Thanks tons for you input. I am know going through the WindowsUpdate.log to better determine next steps to solve this. "MowGreen" wrote: > http://support.microsoft.com/kb/971058 > > Scroll all the way to the bottom of the above page. > See where it states " Provide feedback on this information " ? > > Do so and let MS know why you think that the Fixit information is > incorrect and that it failed to resolve the updating issue on your XP > SP3 system. > > Some questions: > > 1) What was the installed antivirus/security suite prior to the > installation of MSE ? > > 2) When the previous security software (AV/Sec suite) was uninstalled > did you run a removal tool to ensure that all remnants of were no longer > present ? > > 3) Have you tried downloading the Fixit, saving it, then configuring XP > to Clean Boot, and then run the Fixit in it's Aggressive mode ? > > 4) When IE 8 was installed, what was the installed AV/Sec suite and was > it actively monitoring the system with real time protection, shields, or > services ? > > > MowGreen > ================ > *-343-* FDNY > Never Forgotten > ================ > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked > > > > MrSoftware wrote: > > I thought I should post what may be errors in a MS KB (MicroSoft > > KnowledgeBase) article to fix WU (Windows Update). > > > > //-----------Background : I tried to fix my problem > > > > I can not access the MS WU (Windows Update) website without getting a blank > > page. > > > > http://windowsupdate.microsoft.com > > > > So I tried the fix in KB 971058 which as four different ways to fix the > > problem. > > > > I tried them all (All four 'fixes' - as enumerated below) without success. > > > > Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity herein. > > > > [1] MS KB 971058 has 4 'fixes' as follows. > > > > (a) FixIt 50202 - Mode default > > (b) FixIt 50202 - Mode agressive > > (c) WU minor lobotomy - Without 'step 4' > > (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security > > descriptors) > > > > [2] I tryed 1.a and 1.b previously - both failed. > > > > [3] I tryed 1.c and 1.d which both failed (with some anomalies as follows.) > > > > In doing this I found (what appear to be) errors in the KB 971058 > > > > //-----------Errors : The document seems incorrect in the following > > > > Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked files > > (a) tmp.edb and (b) edb.log > > > > Error_02 : Step 4.b - Resetting service security descriptors prevents their > > activation in step 9. > > > > Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no > > registration point (lacks DllRegisterServer) > > > > Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset > > winsock' > > > > Error_05 : Step 9.0 - services now have a 'different' security descriptor > > and can not be accessed. > > > > //-----------Failures : I also had other 'runtime' errors in fix 1.d above > > > > Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code was > > 0x80070431 > > > > Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code was > > 0x80070005 > > > > Failure_03 : Step 9.0 - Service restart failure : Access denied > > > > //-----------My System : > > > > OS-------: Windows XP - Version: 5.01.2600 Service Pack 3 > > Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build 86001 > > AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0 > > Firewall-: MS Firewall > > > > Microsoft Security Essentials Version: 1.0.1961.0 > > Antimalware Client Version: 2.1.6519.0 > > Engine Version: 1.1.5605.0 > > Antivirus definitions: 1.79.953.0 > > Antispyware definitions: 1.79.953.0 > > > > //-----------Help!!! : > > > > Error_02 above caused me to reset my system back to a previous restore point > > to reset the security descriptors. > > > > DEFINITELY NOT THE THING TO DO (Step 4.a). > > > > If anyone has an idea of how I could be doing something wrong please let me > > know. > > > > If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058 > > article has errors. > > > > > . >
From: MrSoftware on 8 Apr 2010 15:01 I reviewed all the material on the links you provided. I wont be trying a 'backup' and then 'format' with 'clean install' any time soon. I may try a 'transfer wizard' of the system to a Windows 7 machine (also not right now). I'm going to hammer away at the problem a little more with the additional verifiers(VirusTrust.com), rootkit scanners and other approaches mentioned in this forum. Thanks ever so much for your excellent advice and help!!! PS. I will install the KB 971029 - Update for AutoPlay functionality - Thanks again. "PA Bear [MS MVP]" wrote: > See > http://groups.google.com/group/microsoft.public.windowsupdate/msg/e90a0e97ff321aff > > > MrSoftware wrote: > > I'll input my testing results on the MS page you mention after some more > > testing. > > > > [1] AVG - latest updates as of Mid-March > > > > I noticed some things were detected by MSE that were not detected by AVG. > > > > [2] Yes - I used (a) Revo Uninstaller V 1.95 and (b) Eusing Free Registry > > Cleaner V 2.6 > > > > So I belive any residue (from AVG) was cleaned out. > > > > [3] I can't remember (I've a ton of stuff on this one). > > > > I'll try the fixits under a 'clean boot'. For now I've 'stripped down' my > > system so almost nothing comes up during the OS startup. > > > > [4] I re-installed IE and that actually caused the primary problem (WU > > site > > blank page) I have now (If I remember correctly). This was only 2 weeks > > ago > > and at the time (of install) I had only MS tools running - (a) MSE - > > Microsoft Security Essentails and (b) MS Firewall. > > > > "MowGreen" wrote: > > > >> http://support.microsoft.com/kb/971058 > >> > >> Scroll all the way to the bottom of the above page. > >> See where it states " Provide feedback on this information " ? > >> > >> Do so and let MS know why you think that the Fixit information is > >> incorrect and that it failed to resolve the updating issue on your XP > >> SP3 system. > >> > >> Some questions: > >> > >> 1) What was the installed antivirus/security suite prior to the > >> installation of MSE ? > >> > >> 2) When the previous security software (AV/Sec suite) was uninstalled > >> did you run a removal tool to ensure that all remnants of were no longer > >> present ? > >> > >> 3) Have you tried downloading the Fixit, saving it, then configuring XP > >> to Clean Boot, and then run the Fixit in it's Aggressive mode ? > >> > >> 4) When IE 8 was installed, what was the installed AV/Sec suite and was > >> it actively monitoring the system with real time protection, shields, or > >> services ? > >> > >> > >> MowGreen > >> ================ > >> *-343-* FDNY > >> Never Forgotten > >> ================ > >> > >> banthecheck.com > >> "Security updates should *never* have *non-security content* prechecked > >> > >> > >> > >> MrSoftware wrote: > >>> I thought I should post what may be errors in a MS KB (MicroSoft > >>> KnowledgeBase) article to fix WU (Windows Update). > >>> > >>> //-----------Background : I tried to fix my problem > >>> > >>> I can not access the MS WU (Windows Update) website without getting a > >>> blank page. > >>> > >>> http://windowsupdate.microsoft.com > >>> > >>> So I tried the fix in KB 971058 which as four different ways to fix the > >>> problem. > >>> > >>> I tried them all (All four 'fixes' - as enumerated below) without > >>> success. > >>> > >>> Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity > >>> herein. > >>> > >>> [1] MS KB 971058 has 4 'fixes' as follows. > >>> > >>> (a) FixIt 50202 - Mode default > >>> (b) FixIt 50202 - Mode agressive > >>> (c) WU minor lobotomy - Without 'step 4' > >>> (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security > >>> descriptors) > >>> > >>> [2] I tryed 1.a and 1.b previously - both failed. > >>> > >>> [3] I tryed 1.c and 1.d which both failed (with some anomalies as > >>> follows.) > >>> > >>> In doing this I found (what appear to be) errors in the KB 971058 > >>> > >>> //-----------Errors : The document seems incorrect in the following > >>> > >>> Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked > >>> files (a) tmp.edb and (b) edb.log > >>> > >>> Error_02 : Step 4.b - Resetting service security descriptors prevents > >>> their activation in step 9. > >>> > >>> Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no > >>> registration point (lacks DllRegisterServer) > >>> > >>> Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset > >>> winsock' > >>> > >>> Error_05 : Step 9.0 - services now have a 'different' security > >>> descriptor > >>> and can not be accessed. > >>> > >>> //-----------Failures : I also had other 'runtime' errors in fix 1.d > >>> above > >>> > >>> Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code > >>> was 0x80070431 > >>> > >>> Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code > >>> was 0x80070005 > >>> > >>> Failure_03 : Step 9.0 - Service restart failure : Access denied > >>> > >>> //-----------My System : > >>> > >>> OS-------: Windows XP - Version: 5.01.2600 Service Pack 3 > >>> Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build > >>> 86001 > >>> AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0 > >>> Firewall-: MS Firewall > >>> > >>> Microsoft Security Essentials Version: 1.0.1961.0 > >>> Antimalware Client Version: 2.1.6519.0 > >>> Engine Version: 1.1.5605.0 > >>> Antivirus definitions: 1.79.953.0 > >>> Antispyware definitions: 1.79.953.0 > >>> > >>> //-----------Help!!! : > >>> > >>> Error_02 above caused me to reset my system back to a previous restore > >>> point to reset the security descriptors. > >>> > >>> DEFINITELY NOT THE THING TO DO (Step 4.a). > >>> > >>> If anyone has an idea of how I could be doing something wrong please let > >>> me know. > >>> > >>> If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058 > >>> article has errors. > >>> > >>> > >> . > > . >
From: PA Bear [MS MVP] on 8 Apr 2010 15:40 > I may try a 'transfer wizard' of the system to a Windows 7 machine ....and possibly infect the Win7 computer in the process? Not a very wise move IMHO. MrSoftware wrote: > I reviewed all the material on the links you provided. > > I wont be trying a 'backup' and then 'format' with 'clean install' any > time > soon. > > I may try a 'transfer wizard' of the system to a Windows 7 machine (also > not > right now). > > I'm going to hammer away at the problem a little more with the additional > verifiers(VirusTrust.com), rootkit scanners and other approaches mentioned > in this forum. > > Thanks ever so much for your excellent advice and help!!! > > PS. I will install the KB 971029 - Update for AutoPlay functionality - > Thanks again. > > "PA Bear [MS MVP]" wrote: > >> See >> http://groups.google.com/group/microsoft.public.windowsupdate/msg/e90a0e97ff321aff >> >> >> MrSoftware wrote: >>> I'll input my testing results on the MS page you mention after some more >>> testing. >>> >>> [1] AVG - latest updates as of Mid-March >>> >>> I noticed some things were detected by MSE that were not detected by >>> AVG. >>> >>> [2] Yes - I used (a) Revo Uninstaller V 1.95 and (b) Eusing Free >>> Registry >>> Cleaner V 2.6 >>> >>> So I belive any residue (from AVG) was cleaned out. >>> >>> [3] I can't remember (I've a ton of stuff on this one). >>> >>> I'll try the fixits under a 'clean boot'. For now I've 'stripped down' >>> my >>> system so almost nothing comes up during the OS startup. >>> >>> [4] I re-installed IE and that actually caused the primary problem (WU >>> site >>> blank page) I have now (If I remember correctly). This was only 2 weeks >>> ago >>> and at the time (of install) I had only MS tools running - (a) MSE - >>> Microsoft Security Essentails and (b) MS Firewall. >>> >>> "MowGreen" wrote: >>> >>>> http://support.microsoft.com/kb/971058 >>>> >>>> Scroll all the way to the bottom of the above page. >>>> See where it states " Provide feedback on this information " ? >>>> >>>> Do so and let MS know why you think that the Fixit information is >>>> incorrect and that it failed to resolve the updating issue on your XP >>>> SP3 system. >>>> >>>> Some questions: >>>> >>>> 1) What was the installed antivirus/security suite prior to the >>>> installation of MSE ? >>>> >>>> 2) When the previous security software (AV/Sec suite) was uninstalled >>>> did you run a removal tool to ensure that all remnants of were no >>>> longer >>>> present ? >>>> >>>> 3) Have you tried downloading the Fixit, saving it, then configuring >>>> XP >>>> to Clean Boot, and then run the Fixit in it's Aggressive mode ? >>>> >>>> 4) When IE 8 was installed, what was the installed AV/Sec suite and was >>>> it actively monitoring the system with real time protection, shields, >>>> or >>>> services ? >>>> >>>> >>>> MowGreen >>>> ================ >>>> *-343-* FDNY >>>> Never Forgotten >>>> ================ >>>> >>>> banthecheck.com >>>> "Security updates should *never* have *non-security content* prechecked >>>> >>>> >>>> >>>> MrSoftware wrote: >>>>> I thought I should post what may be errors in a MS KB (MicroSoft >>>>> KnowledgeBase) article to fix WU (Windows Update). >>>>> >>>>> //-----------Background : I tried to fix my problem >>>>> >>>>> I can not access the MS WU (Windows Update) website without getting a >>>>> blank page. >>>>> >>>>> http://windowsupdate.microsoft.com >>>>> >>>>> So I tried the fix in KB 971058 which as four different ways to fix >>>>> the >>>>> problem. >>>>> >>>>> I tried them all (All four 'fixes' - as enumerated below) without >>>>> success. >>>>> >>>>> Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity >>>>> herein. >>>>> >>>>> [1] MS KB 971058 has 4 'fixes' as follows. >>>>> >>>>> (a) FixIt 50202 - Mode default >>>>> (b) FixIt 50202 - Mode agressive >>>>> (c) WU minor lobotomy - Without 'step 4' >>>>> (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security >>>>> descriptors) >>>>> >>>>> [2] I tryed 1.a and 1.b previously - both failed. >>>>> >>>>> [3] I tryed 1.c and 1.d which both failed (with some anomalies as >>>>> follows.) >>>>> >>>>> In doing this I found (what appear to be) errors in the KB 971058 >>>>> >>>>> //-----------Errors : The document seems incorrect in the following >>>>> >>>>> Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked >>>>> files (a) tmp.edb and (b) edb.log >>>>> >>>>> Error_02 : Step 4.b - Resetting service security descriptors prevents >>>>> their activation in step 9. >>>>> >>>>> Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no >>>>> registration point (lacks DllRegisterServer) >>>>> >>>>> Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset >>>>> winsock' >>>>> >>>>> Error_05 : Step 9.0 - services now have a 'different' security >>>>> descriptor >>>>> and can not be accessed. >>>>> >>>>> //-----------Failures : I also had other 'runtime' errors in fix 1.d >>>>> above >>>>> >>>>> Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return >>>>> code >>>>> was 0x80070431 >>>>> >>>>> Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return >>>>> code >>>>> was 0x80070005 >>>>> >>>>> Failure_03 : Step 9.0 - Service restart failure : Access denied >>>>> >>>>> //-----------My System : >>>>> >>>>> OS-------: Windows XP - Version: 5.01.2600 Service Pack 3 >>>>> Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build >>>>> 86001 >>>>> AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0 >>>>> Firewall-: MS Firewall >>>>> >>>>> Microsoft Security Essentials Version: 1.0.1961.0 >>>>> Antimalware Client Version: 2.1.6519.0 >>>>> Engine Version: 1.1.5605.0 >>>>> Antivirus definitions: 1.79.953.0 >>>>> Antispyware definitions: 1.79.953.0 >>>>> >>>>> //-----------Help!!! : >>>>> >>>>> Error_02 above caused me to reset my system back to a previous restore >>>>> point to reset the security descriptors. >>>>> >>>>> DEFINITELY NOT THE THING TO DO (Step 4.a). >>>>> >>>>> If anyone has an idea of how I could be doing something wrong please >>>>> let >>>>> me know. >>>>> >>>>> If not, hopefully MS (MicroSoft) can verify wheater or not the KB >>>>> 971058 >>>>> article has errors. >>>>> >>>>> >>>> . >> >> .
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