Microsoft, Windows, and Frustsration
in [Dot Net]
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From: Eileen Schuh on 14 Jan 2010 05:01 It only took me 4 hours to find this spot, register, unblock popups...etc.etc. Not a very user friendly site for a company that makes their living off the internet! I have dealt with Norton and other internet service companies and found their help much easier to access. To email a question to the company whose products I'm using, I have to pay? I need to reinstall my Microsoft Office product on a new laptop--to do so I have to PHONE microsoft for a product key. PHONE? Pretty bizarre, Mr. Gates. Yes, my laptop crashed so I'm trying to get everything onto my new laptop--not an easy task. Not a task made any easier by Microsoft, let me tell you! QUESTION: when searching files (while trying to find a product key), Windows XP crashes, freezes, shutsdown my computer. Is it a conspiracy--so I have to PHONE them (are they that lonely) or whatsup? -- Eileen Schuh, Canadian Author http://www.eileenschuh.com
From: Scott M. on 14 Jan 2010 12:00 "Eileen Schuh" <EileenSchuh(a)discussions.microsoft.com> wrote in message news:2E631CE8-B6F6-4575-8CE5-860BBDE75B27(a)microsoft.com... > It only took me 4 hours to find this spot, register, unblock > popups...etc.etc. Not a very user friendly site for a company that makes > their living off the internet! Unfortunately, this isn't the spot for your question. This is a forum for questions relating to programming applications using Microsoft's ".NET" programming platform. > I have dealt with Norton and other internet > service companies and found their help much easier to access. Well, technically, Microsoft isn't an Internet Service Company. But, regardless the problem with Microsoft help is that because they are the largest software company on the planet, their help system/process is just about the largest as well - I don't know how much you can expect that not to be true. >To email a > question to the company whose products I'm using, I have to pay? Uh yes. End user software doesn't usually come with technical support from the software manufacturer unless there is a defect in the product. Can you imagine the resources Microsoft would have to expend to support the millions of people, each with plenty of questions about how to do this or that? > I need to reinstall my Microsoft Office product on a new laptop--to do so > I > have to PHONE microsoft for a product key. PHONE? Pretty bizarre, Mr. > Gates. Well, you wouldn't have to do that if you simply kept/stored the product key you were given when you got the laptop in the first place. You expect Microsoft to hand out product keys just for the asking? > Yes, my laptop crashed so I'm trying to get everything onto my new > laptop--not an easy task. Not a task made any easier by Microsoft, let me > tell you! Why should Microsoft need to take responsibility for your crashed laptop? > QUESTION: when searching files (while trying to find a product key), > Windows > XP crashes, freezes, shutsdown my computer. Is it a conspiracy--so I have > to > PHONE them (are they that lonely) or whatsup? Do you understand that a product key is proof that your software was purchased legitmately? If you've lost yours, then isn't a simple phone call to Microsoft worth doing to help them with you losing your key? The first result of this simple Google search seems to provide ample ways to help: http://www.google.com/search?q=locating+my+windows+product+key&rls=com.microsoft:en-us&ie=UTF-8&oe=UTF-8&startIndex=&startPage=1 Sure, it's frustrating that your computer crashed. But, why is that Microsoft's fault? You lost your product key (which is provided with the product CD or on the sticker applied to your computer by the manufacturer). Is that Microsoft's fault? If you're response is "I never got a CD or a sticker.", then that is not Microsoft's fault either. It's the fault of the person you got your laptop from - - so why don't you complain to them? You need to stop whining and take responsibility for your part in your own problems.
From: Miro on 14 Jan 2010 14:14 As well... I use this through windows mail as a newsgroup - so there was nothing needed to find. I just asked it to show me all the newsgroups on news.microsoft.com and filtered through it with a search box. Miro "Scott M." <s-mar(a)nospam.nospam> wrote in message news:uQRQRsTlKHA.1648(a)TK2MSFTNGP05.phx.gbl... > > "Eileen Schuh" <EileenSchuh(a)discussions.microsoft.com> wrote in message > news:2E631CE8-B6F6-4575-8CE5-860BBDE75B27(a)microsoft.com... >> It only took me 4 hours to find this spot, register, unblock >> popups...etc.etc. Not a very user friendly site for a company that makes >> their living off the internet! > > Unfortunately, this isn't the spot for your question. This is a forum for > questions relating to programming applications using Microsoft's ".NET" > programming platform. > >> I have dealt with Norton and other internet >> service companies and found their help much easier to access. > > Well, technically, Microsoft isn't an Internet Service Company. But, > regardless the problem with Microsoft help is that because they are the > largest software company on the planet, their help system/process is just > about the largest as well - I don't know how much you can expect that not > to be true. > >>To email a >> question to the company whose products I'm using, I have to pay? > > Uh yes. End user software doesn't usually come with technical support > from the software manufacturer unless there is a defect in the product. > Can you imagine the resources Microsoft would have to expend to support > the millions of people, each with plenty of questions about how to do this > or that? > >> I need to reinstall my Microsoft Office product on a new laptop--to do so >> I >> have to PHONE microsoft for a product key. PHONE? Pretty bizarre, Mr. >> Gates. > > Well, you wouldn't have to do that if you simply kept/stored the product > key you were given when you got the laptop in the first place. You expect > Microsoft to hand out product keys just for the asking? > >> Yes, my laptop crashed so I'm trying to get everything onto my new >> laptop--not an easy task. Not a task made any easier by Microsoft, let >> me >> tell you! > > Why should Microsoft need to take responsibility for your crashed laptop? > >> QUESTION: when searching files (while trying to find a product key), >> Windows >> XP crashes, freezes, shutsdown my computer. Is it a conspiracy--so I >> have to >> PHONE them (are they that lonely) or whatsup? > > Do you understand that a product key is proof that your software was > purchased legitmately? If you've lost yours, then isn't a simple phone > call to Microsoft worth doing to help them with you losing your key? > > The first result of this simple Google search seems to provide ample ways > to help: > > http://www.google.com/search?q=locating+my+windows+product+key&rls=com.microsoft:en-us&ie=UTF-8&oe=UTF-8&startIndex=&startPage=1 > > Sure, it's frustrating that your computer crashed. But, why is that > Microsoft's fault? You lost your product key (which is provided with the > product CD or on the sticker applied to your computer by the > manufacturer). Is that Microsoft's fault? If you're response is "I never > got a CD or a sticker.", then that is not Microsoft's fault either. It's > the fault of the person you got your laptop from - - so why don't you > complain to them? > > You need to stop whining and take responsibility for your part in your own > problems. >
From: Scott M. on 14 Jan 2010 14:52 "Miro" <miro(a)beero.com> wrote in message news:OSTDQ3UlKHA.4872(a)TK2MSFTNGP05.phx.gbl... > As well... > I use this through windows mail as a newsgroup - so there was nothing > needed to find. > > I just asked it to show me all the newsgroups on news.microsoft.com > and filtered through it with a search box. > > Miro ??? What are you trying to say here?
From: John Whitworth on 16 Jan 2010 15:06
"Eileen Schuh" <EileenSchuh(a)discussions.microsoft.com> wrote in message news:2E631CE8-B6F6-4575-8CE5-860BBDE75B27(a)microsoft.com... > > QUESTION: when searching files (while trying to find a product key), > Windows > XP crashes, freezes, shutsdown my computer. Is it a conspiracy--so I have > to > PHONE them (are they that lonely) or whatsup? Completely irrelevant rant for the most part. But to locate your old Product key, if you are able to, Google for "Belarc Advisor", and install it from the web onto the old machine. It will show you your product ID. JW |