Prev: Removing duplicate files
Next: Clicking on File Type links is slow
From: CD on 22 Nov 2009 18:13
My XP machine has suddenly stopped working. It starts up OK until it reaches
the desktop and then freezes.

If I press ctrl+alt+ del I see "Netropa hot key Running." The mouse has
locked up. The only way I can do anything is to use Alt + U to close the PC
down.

How do I remove this software from a locked up machine?

Thank you,


From: Pegasus [MVP] on 22 Nov 2009 18:28

"CD" <CD(a)discussions.microsoft.com> wrote in message
news:89262E55-63A9-4459-B177-4A7E5E71A2FA(a)microsoft.com...
> My XP machine has suddenly stopped working. It starts up OK until it
> reaches
> the desktop and then freezes.
>
> If I press ctrl+alt+ del I see "Netropa hot key Running." The mouse
> has
> locked up. The only way I can do anything is to use Alt + U to close the
> PC
> down.
>
> How do I remove this software from a locked up machine?
>
> Thank you,
>

You could try rebooting in Safe Mode, then uninstall the software (if it is
installed software rather than malware or a virus).


 | 
Pages: 1
Prev: Removing duplicate files
Next: Clicking on File Type links is slow