Prev: WSUS (I'm sick of it's size).
Next: AD Helper Service Error - Help Needed
From: "Robbin Meng [MSFT]" on 10 Jan 2010 23:01

Hi Tom,

Thanks for your reply and let me know the latest situations.

To go on troubleshooting, I suggest you try the following 2 steps:

1. Rerun CEICW wizard to reset the OWA virtual directly configurations in IIS. If it persists, please manually reset the Exchange OWA virtual directories on SBS:

Virtual Internet Information Services (IIS) Directories That Are Used by Outlook Web Access in Exchange Server 2003
<http://support.microsoft.com/kb/821898/en-us>

How to reset the default virtual directories that are required to provide Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access services in Exchange Server 2003
<http://support.microsoft.com/kb/883380/en-us>

2. If the issue persists, heck and change the Exchange application pool to the network service" identity instead of "Local System" identity. Open IIS console, expand to Application Pools, then go to
"ExchangeApplicationPool" properties, see "Identity", and Application pool identity. Change the application pool to the "network service" identity instead of "Local
System" identity.

BTW, do you have ISA server or any other 3rd party firewalls installed? if any, please temporarily disable all of them for test perpuse.

Please have a try and hope this helps.


Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support


From: Thomas Goodson on 11 Jan 2010 07:19
Funny thing here. I reset the password for anonymous access (via the
adsutil.vbs script) for the THIRD time and this time it worked. No clue as
to why it didn't work before. In any case, this issue is not resolved.
Thanks for your time.


""Robbin Meng [MSFT]"" <v-robmen(a)online.microsoft.com> wrote in message
news:hkRaOLnkKHA.3976(a)TK2MSFTNGHUB02.phx.gbl...
>
> Hi Tom,
>
> Thanks for your reply and let me know the latest situations.
>
> To go on troubleshooting, I suggest you try the following 2 steps:
>
> 1. Rerun CEICW wizard to reset the OWA virtual directly configurations in
> IIS. If it persists, please manually reset the Exchange OWA virtual
> directories on SBS:
>
> Virtual Internet Information Services (IIS) Directories That Are Used by
> Outlook Web Access in Exchange Server 2003
> <http://support.microsoft.com/kb/821898/en-us>
>
> How to reset the default virtual directories that are required to provide
> Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access
> services in Exchange Server 2003
> <http://support.microsoft.com/kb/883380/en-us>
>
> 2. If the issue persists, heck and change the Exchange application pool to
> the network service" identity instead of "Local System" identity. Open IIS
> console, expand to Application Pools, then go to
> "ExchangeApplicationPool" properties, see "Identity", and Application pool
> identity. Change the application pool to the "network service" identity
> instead of "Local
> System" identity.
>
> BTW, do you have ISA server or any other 3rd party firewalls installed? if
> any, please temporarily disable all of them for test perpuse.
>
> Please have a try and hope this helps.
>
>
> Best regards,
> Robbin Meng(MSFT)
> Microsoft Online Newsgroup Support
>
>
From: "Robbin Meng [MSFT]" on 11 Jan 2010 23:15



Hi Tom,

Thanks for your update and glad to know resetting the password for anonymous finally solved the issue. You are welcome.

It's a little weird as it works after our several attempts. Meanwhile, please save our whole troubleshooting steps as backup solution in case the issue reoccurs later.

More related articles:

How to Troubleshoot the 440 Login Timeout Error Message in Outlook Web Access
http://technet.microsoft.com/en-us/library/dd789741(EXCHG.80).aspx

IIS 6.0: HOW TO: Configure IIS to Control the Anonymous Password
http://support.microsoft.com/kb/332167

Please feel free to let me know if you have any questions or if you need further assistance.



Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support


First  |  Prev  | 
Pages: 1 2
Prev: WSUS (I'm sick of it's size).
Next: AD Helper Service Error - Help Needed