Office 2007 Update - continuous restart in Windows 7
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From: Joseph on 11 Mar 2010 07:41 I am running Windows 7 and after installing the latest updates for Office 2007 (Update KB977724and Security Update KB978380) and on restarting I keep getting the message "Your must restart your computer to continue the update process." I've restarted at least a half dozen times and keep getting the same message. I actually have Office 2003 installed but the 2007 updates don't bother my other two machines which are running XP.
From: Shenan Stanley on 11 Mar 2010 08:45 Joseph wrote: > I am running Windows 7 and after installing the latest updates for > Office 2007 (Update KB977724and Security Update KB978380) and on > restarting I keep getting the message "Your must restart your > computer to continue the update process." I've restarted at least > a half dozen times and keep getting the same message. > > I actually have Office 2003 installed but the 2007 updates don't > bother my other two machines which are running XP. Remove the two updates and restart - better? Yes, you may have Office 2003 - but do you have an Office viewer or did you install the compatibility pack so you could open Office 2007 files? -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
From: PA Bear [MS MVP] on 11 Mar 2010 09:15 See the "How to obtain help" section of http://support.microsoft.com/kb/978380 For home users, no-charge support is available by calling 1-866-PCSAFETY (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB978380). Or you can... Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 The Consumer Security Support home page & Microsoft Update Solution Center also offer support options https://consumersecuritysupport.microsoft.com/ http://support.microsoft.com/ph/6527#tab3 For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx For enterprise customers, support for security updates is available through your usual support contacts. Joseph wrote: > I am running Windows 7 and after installing the latest updates for > Office 2007 (Update KB977724and Security Update KB978380) and on > restarting I keep getting the message "Your must restart your computer > to continue the update process." I've restarted at least a half dozen > times and keep getting the same message. > > I actually have Office 2003 installed but the 2007 updates don't > bother my other two machines which are running XP.
From: Joseph on 11 Mar 2010 10:36 On Mar 11, 7:45 am, "Shenan Stanley" <newshel...(a)gmail.com> wrote: > Remove the two updates and restart - better? No. It just re-installs them when I shut down. > Yes, you may have Office 2003 - but do you have an Office viewer or did you > install the compatibility pack so you could open Office 2007 files? I don't think I actually have any Office 2007 files - everything we have was created in 2003. Joseph
From: Shenan Stanley on 11 Mar 2010 15:42
Joseph wrote: > No. It just re-installs them when I shut down. > > I don't think I actually have any Office 2007 files - everything we > have was created in 2003. Let's try this again... Turn off Automatic Updates. Uninstall the updates. Reboot. Better? Also - I never said you had Office 2007 installed - I asked if you had the compatibility pack or an office viewer (like Word or Excel) installed. They allow you to *view* or load Office 2007 documents - not create them. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |