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From: Bande on 3 Jun 2007 22:37
My MS Outlook 2002 program used to work when I clicked on send/receive. My
send/receive does not work now. When I close outlook the send/receive box
pops up but is all blank so I close it. I went to Tools>Options>Mail Setup
tab & clicked on Send/Receive. When I click on 'Edit' button a box pops up
with a MS Outlook box that says 'The operation failed'. I have removed my
account, recreated it,closed & reopened Outlook. It does not send or receive
with button or manually. I also can not forward a message. This exact same
acct works on my other PC with same login credentials. I even uninstalled and
reinstalled MS Office XP Professional 2002 on this PC but it still doesn't
work. I have the POP3 & SMTP info correct. I have NIS 2006 version 10.0.3.3.

2. Another question: Am I eligible for the MS Office Professional 2007
upgrade and if I am and decided to upgrade it , would it be likely I would
still have the same problem?

I would appreciate any assistance as I am becoming very frustrated trying to
resolve this issue.

Thank you,
Bande
From: Brian Tillman on 4 Jun 2007 08:30
Bande <Bande(a)discussions.microsoft.com> wrote:

> My MS Outlook 2002 program used to work when I clicked on
> send/receive. My send/receive does not work now. When I close
> outlook the send/receive box pops up but is all blank so I close it.
> I went to Tools>Options>Mail Setup tab & clicked on Send/Receive.
> When I click on 'Edit' button a box pops up with a MS Outlook box
> that says 'The operation failed'. I have removed my account,
> recreated it,closed & reopened Outlook. It does not send or receive
> with button or manually. I also can not forward a message. This
> exact same acct works on my other PC with same login credentials. I
> even uninstalled and reinstalled MS Office XP Professional 2002 on
> this PC but it still doesn't work. I have the POP3 & SMTP info
> correct. I have NIS 2006 version 10.0.3.3.

Start with a new mail profile and make sure you do NOT have Norton's email
integration installed.

> 2. Another question: Am I eligible for the MS Office Professional
> 2007 upgrade and if I am and decided to upgrade it , would it be
> likely I would still have the same problem?

Here is a descriptions of what's eligible for upgrade:
http://office.microsoft.com/en-us/suites/FX101754511033.aspx .
--
Brian Tillman

From: Bande on 4 Jun 2007 19:27
How do I find out if I have Norton's Email Integration Installed? I looked
through the NIS options and can't find anything pertaining to this. I
actually never heard of it or saw it when I installed my NIS.

Thank you for the software upgrade link. That is what I needed to know.

Bande

"Brian Tillman" wrote:

> Bande <Bande(a)discussions.microsoft.com> wrote:
>
> > My MS Outlook 2002 program used to work when I clicked on
> > send/receive. My send/receive does not work now. When I close
> > outlook the send/receive box pops up but is all blank so I close it.
> > I went to Tools>Options>Mail Setup tab & clicked on Send/Receive.
> > When I click on 'Edit' button a box pops up with a MS Outlook box
> > that says 'The operation failed'. I have removed my account,
> > recreated it,closed & reopened Outlook. It does not send or receive
> > with button or manually. I also can not forward a message. This
> > exact same acct works on my other PC with same login credentials. I
> > even uninstalled and reinstalled MS Office XP Professional 2002 on
> > this PC but it still doesn't work. I have the POP3 & SMTP info
> > correct. I have NIS 2006 version 10.0.3.3.
>
> Start with a new mail profile and make sure you do NOT have Norton's email
> integration installed.
>
> > 2. Another question: Am I eligible for the MS Office Professional
> > 2007 upgrade and if I am and decided to upgrade it , would it be
> > likely I would still have the same problem?
>
> Here is a descriptions of what's eligible for upgrade:
> http://office.microsoft.com/en-us/suites/FX101754511033.aspx .
> --
> Brian Tillman
>
>
From: Brian Tillman on 4 Jun 2007 21:32
Bande <Bande(a)discussions.microsoft.com> wrote:

> How do I find out if I have Norton's Email Integration Installed? I
> looked through the NIS options and can't find anything pertaining to
> this. I actually never heard of it or saw it when I installed my NIS.

YOu might look in the Add-In Manager or COM Add-Ins in Outlook. You could
also simply uninstall the whole of Norton and reinstall with a custom
install, looking for any mention if e-mail scanning, leaving it out if you
see it.
--
Brian Tillman

From: Bande on 4 Jun 2007 23:49
Brian, I guess I am really confused. I have Norton scan all my emails to
catch virus's so why would I discontinue doing that? I looked in Outlook
under 'Add In Mgr'. The only thing under there and it is checked is
'Exchange Ext Properties pages'. I do not have anything under the 'Com
add-Ins' section. Can you tell me why or how this could of happened?? I
would really like to get this fixed but I am not too knowledgable in this
area. I have the feeling if I upgraded to MS Office Professional Suite 2007
I may have the same problem. I had problems when I installed NIS & NSW and
had to call Support. NSW wouldn't work so I only have NIS now. I really
don't want to go through that nightmare again. I like Norton but some
programs are a beast to install properly.

Bande

"Brian Tillman" wrote:

> Bande <Bande(a)discussions.microsoft.com> wrote:
>
> > How do I find out if I have Norton's Email Integration Installed? I
> > looked through the NIS options and can't find anything pertaining to
> > this. I actually never heard of it or saw it when I installed my NIS.
>
> YOu might look in the Add-In Manager or COM Add-Ins in Outlook. You could
> also simply uninstall the whole of Norton and reinstall with a custom
> install, looking for any mention if e-mail scanning, leaving it out if you
> see it.
> --
> Brian Tillman
>
>
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