Outlook 2003 crashes when I try to customize
in [Outlook]
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From: Roady [MVP] on 10 May 2007 04:53 Does it work in Outlook Safe Mode? Start-> Run; outlook.exe /safe Does it work when you logon as a different user on the same machine? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more ----- "SueG" <SueG(a)discussions.microsoft.com> wrote in message news:477F41CC-090D-434D-B465-978CD1739D98(a)microsoft.com... > Thanks for that. I've found the file and renamed it but still having the > same > problem. I have also tried using the Repait option from the installation > CD. > Do you have any other suggestions please? > > "Roady [MVP]" wrote: > >> Make sure you include hidden files and folders in your search. Default >> location is; >> C:\Documents and Settings\%username%\Local Settings\Application >> Data\Microsoft\Outlook\ >> >> -- >> Robert Sparnaaij [MVP-Outlook] >> Coauthor, Configuring Microsoft Outlook 2003 >> http://www.howto-outlook.com/ >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> ----- >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message >> news:FF45606E-7F5F-411F-838F-FCBC2739ECE1(a)microsoft.com... >> > Event Viewer says: >> > Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf, >> > faulting module outllib.dll, version 11.0.8118.0, stamp 4566283d, >> > debug? >> > 0, >> > fault address 0x00016fdc. >> > >> > I've searched for the file outcmd.dat in Explorer but nothing is found. >> > >> > "Roady [MVP]" wrote: >> > >> >> What is being logged to the Event Viewer? >> >> You might want to try resetting your outcmd.dat file by renaming it to >> >> .old >> >> when Outlook is closed. >> >> >> >> -- >> >> Robert Sparnaaij [MVP-Outlook] >> >> Coauthor, Configuring Microsoft Outlook 2003 >> >> http://www.howto-outlook.com/ >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> >> >> ----- >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message >> >> news:16EA3FFC-1C62-4E4A-8A76-D7630F0D82CD(a)microsoft.com... >> >> > When I choose Tools, Customize in Outlook 2003 I receive a message >> >> > that >> >> > says >> >> > that Outlook has encountered a problem and needs to close. Can >> >> > anybody >> >> > help >> >> > please? >> >> >> >>
From: SueG on 11 May 2007 05:59 In Safe mode I get the error message "The extension configuration file ... fldpub.ecf could not be installed" and I am not given the option to Customize. I have tried Safe mode when logged in as me and as Guest. "Roady [MVP]" wrote: > Does it work in Outlook Safe Mode? > Start-> Run; outlook.exe /safe > > Does it work when you logon as a different user on the same machine? > > -- > Robert Sparnaaij [MVP-Outlook] > Coauthor, Configuring Microsoft Outlook 2003 > http://www.howto-outlook.com/ > Outlook FAQ, HowTo, Downloads, Add-Ins and more > > ----- > "SueG" <SueG(a)discussions.microsoft.com> wrote in message > news:477F41CC-090D-434D-B465-978CD1739D98(a)microsoft.com... > > Thanks for that. I've found the file and renamed it but still having the > > same > > problem. I have also tried using the Repait option from the installation > > CD. > > Do you have any other suggestions please? > > > > "Roady [MVP]" wrote: > > > >> Make sure you include hidden files and folders in your search. Default > >> location is; > >> C:\Documents and Settings\%username%\Local Settings\Application > >> Data\Microsoft\Outlook\ > >> > >> -- > >> Robert Sparnaaij [MVP-Outlook] > >> Coauthor, Configuring Microsoft Outlook 2003 > >> http://www.howto-outlook.com/ > >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> > >> ----- > >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message > >> news:FF45606E-7F5F-411F-838F-FCBC2739ECE1(a)microsoft.com... > >> > Event Viewer says: > >> > Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf, > >> > faulting module outllib.dll, version 11.0.8118.0, stamp 4566283d, > >> > debug? > >> > 0, > >> > fault address 0x00016fdc. > >> > > >> > I've searched for the file outcmd.dat in Explorer but nothing is found. > >> > > >> > "Roady [MVP]" wrote: > >> > > >> >> What is being logged to the Event Viewer? > >> >> You might want to try resetting your outcmd.dat file by renaming it to > >> >> .old > >> >> when Outlook is closed. > >> >> > >> >> -- > >> >> Robert Sparnaaij [MVP-Outlook] > >> >> Coauthor, Configuring Microsoft Outlook 2003 > >> >> http://www.howto-outlook.com/ > >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> >> > >> >> ----- > >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message > >> >> news:16EA3FFC-1C62-4E4A-8A76-D7630F0D82CD(a)microsoft.com... > >> >> > When I choose Tools, Customize in Outlook 2003 I receive a message > >> >> > that > >> >> > says > >> >> > that Outlook has encountered a problem and needs to close. Can > >> >> > anybody > >> >> > help > >> >> > please? > >> >> > >> > >> > >
From: Roady [MVP] on 11 May 2007 09:35 Aha, we're getting closer to the issue. Sounds like this machine used to have Outlook 2000 or previous installed? Go to Tools-> Options-> tab Other-> button Advanced Options-> button Add-In Manager and see if there is still a reference to it. If so remove or deslect it. The name of the reference could be Net Folders. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more ----- "SueG" <SueG(a)discussions.microsoft.com> wrote in message news:DD875DEA-D01F-4DD2-B8DE-541A154B5330(a)microsoft.com... > In Safe mode I get the error message "The extension configuration file ... > fldpub.ecf could not be installed" and I am not given the option to > Customize. I have tried Safe mode when logged in as me and as Guest. > > "Roady [MVP]" wrote: > >> Does it work in Outlook Safe Mode? >> Start-> Run; outlook.exe /safe >> >> Does it work when you logon as a different user on the same machine? >> >> -- >> Robert Sparnaaij [MVP-Outlook] >> Coauthor, Configuring Microsoft Outlook 2003 >> http://www.howto-outlook.com/ >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> ----- >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message >> news:477F41CC-090D-434D-B465-978CD1739D98(a)microsoft.com... >> > Thanks for that. I've found the file and renamed it but still having >> > the >> > same >> > problem. I have also tried using the Repait option from the >> > installation >> > CD. >> > Do you have any other suggestions please? >> > >> > "Roady [MVP]" wrote: >> > >> >> Make sure you include hidden files and folders in your search. Default >> >> location is; >> >> C:\Documents and Settings\%username%\Local Settings\Application >> >> Data\Microsoft\Outlook\ >> >> >> >> -- >> >> Robert Sparnaaij [MVP-Outlook] >> >> Coauthor, Configuring Microsoft Outlook 2003 >> >> http://www.howto-outlook.com/ >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> >> >> ----- >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message >> >> news:FF45606E-7F5F-411F-838F-FCBC2739ECE1(a)microsoft.com... >> >> > Event Viewer says: >> >> > Faulting application outlook.exe, version 11.0.8118.0, stamp >> >> > 456628bf, >> >> > faulting module outllib.dll, version 11.0.8118.0, stamp 4566283d, >> >> > debug? >> >> > 0, >> >> > fault address 0x00016fdc. >> >> > >> >> > I've searched for the file outcmd.dat in Explorer but nothing is >> >> > found. >> >> > >> >> > "Roady [MVP]" wrote: >> >> > >> >> >> What is being logged to the Event Viewer? >> >> >> You might want to try resetting your outcmd.dat file by renaming it >> >> >> to >> >> >> .old >> >> >> when Outlook is closed. >> >> >> >> >> >> -- >> >> >> Robert Sparnaaij [MVP-Outlook] >> >> >> Coauthor, Configuring Microsoft Outlook 2003 >> >> >> http://www.howto-outlook.com/ >> >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> >> >> >> >> ----- >> >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message >> >> >> news:16EA3FFC-1C62-4E4A-8A76-D7630F0D82CD(a)microsoft.com... >> >> >> > When I choose Tools, Customize in Outlook 2003 I receive a >> >> >> > message >> >> >> > that >> >> >> > says >> >> >> > that Outlook has encountered a problem and needs to close. Can >> >> >> > anybody >> >> >> > help >> >> >> > please? >> >> >> >> >> >> >> >> >>
From: SueG on 11 May 2007 09:54 Yes we did originally have Office 2000 and then upgraded to Office 2003. I've looked at the Add-In Manager and the only thing there is "Exchange Extensions property pages"? "Roady [MVP]" wrote: > Aha, we're getting closer to the issue. Sounds like this machine used to > have Outlook 2000 or previous installed? Go to Tools-> Options-> tab Other-> > button Advanced Options-> button Add-In Manager and see if there is still a > reference to it. If so remove or deslect it. The name of the reference could > be Net Folders. > > -- > Robert Sparnaaij [MVP-Outlook] > Coauthor, Configuring Microsoft Outlook 2003 > http://www.howto-outlook.com/ > Outlook FAQ, HowTo, Downloads, Add-Ins and more > > ----- > "SueG" <SueG(a)discussions.microsoft.com> wrote in message > news:DD875DEA-D01F-4DD2-B8DE-541A154B5330(a)microsoft.com... > > In Safe mode I get the error message "The extension configuration file ... > > fldpub.ecf could not be installed" and I am not given the option to > > Customize. I have tried Safe mode when logged in as me and as Guest. > > > > "Roady [MVP]" wrote: > > > >> Does it work in Outlook Safe Mode? > >> Start-> Run; outlook.exe /safe > >> > >> Does it work when you logon as a different user on the same machine? > >> > >> -- > >> Robert Sparnaaij [MVP-Outlook] > >> Coauthor, Configuring Microsoft Outlook 2003 > >> http://www.howto-outlook.com/ > >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> > >> ----- > >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message > >> news:477F41CC-090D-434D-B465-978CD1739D98(a)microsoft.com... > >> > Thanks for that. I've found the file and renamed it but still having > >> > the > >> > same > >> > problem. I have also tried using the Repait option from the > >> > installation > >> > CD. > >> > Do you have any other suggestions please? > >> > > >> > "Roady [MVP]" wrote: > >> > > >> >> Make sure you include hidden files and folders in your search. Default > >> >> location is; > >> >> C:\Documents and Settings\%username%\Local Settings\Application > >> >> Data\Microsoft\Outlook\ > >> >> > >> >> -- > >> >> Robert Sparnaaij [MVP-Outlook] > >> >> Coauthor, Configuring Microsoft Outlook 2003 > >> >> http://www.howto-outlook.com/ > >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> >> > >> >> ----- > >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message > >> >> news:FF45606E-7F5F-411F-838F-FCBC2739ECE1(a)microsoft.com... > >> >> > Event Viewer says: > >> >> > Faulting application outlook.exe, version 11.0.8118.0, stamp > >> >> > 456628bf, > >> >> > faulting module outllib.dll, version 11.0.8118.0, stamp 4566283d, > >> >> > debug? > >> >> > 0, > >> >> > fault address 0x00016fdc. > >> >> > > >> >> > I've searched for the file outcmd.dat in Explorer but nothing is > >> >> > found. > >> >> > > >> >> > "Roady [MVP]" wrote: > >> >> > > >> >> >> What is being logged to the Event Viewer? > >> >> >> You might want to try resetting your outcmd.dat file by renaming it > >> >> >> to > >> >> >> .old > >> >> >> when Outlook is closed. > >> >> >> > >> >> >> -- > >> >> >> Robert Sparnaaij [MVP-Outlook] > >> >> >> Coauthor, Configuring Microsoft Outlook 2003 > >> >> >> http://www.howto-outlook.com/ > >> >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> >> >> > >> >> >> ----- > >> >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message > >> >> >> news:16EA3FFC-1C62-4E4A-8A76-D7630F0D82CD(a)microsoft.com... > >> >> >> > When I choose Tools, Customize in Outlook 2003 I receive a > >> >> >> > message > >> >> >> > that > >> >> >> > says > >> >> >> > that Outlook has encountered a problem and needs to close. Can > >> >> >> > anybody > >> >> >> > help > >> >> >> > please? > >> >> >> > >> >> > >> >> > >> > >> >
From: Roady [MVP] on 12 May 2007 07:26 Could you check in COM-Addins as well? If it is not there either locate extend.dat and rename it to .old when Outlook is closed. If that fails to recreate your mail profile. For more info on this see; http://www.howto-outlook.com/faq/newprofile.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more ----- "SueG" <SueG(a)discussions.microsoft.com> wrote in message news:2086617E-EFE8-4EDD-A28B-CAED3D1D8555(a)microsoft.com... > Yes we did originally have Office 2000 and then upgraded to Office 2003. > I've looked at the Add-In Manager and the only thing there is "Exchange > Extensions property pages"? > > "Roady [MVP]" wrote: > >> Aha, we're getting closer to the issue. Sounds like this machine used to >> have Outlook 2000 or previous installed? Go to Tools-> Options-> tab >> Other-> >> button Advanced Options-> button Add-In Manager and see if there is still >> a >> reference to it. If so remove or deslect it. The name of the reference >> could >> be Net Folders. >> >> -- >> Robert Sparnaaij [MVP-Outlook] >> Coauthor, Configuring Microsoft Outlook 2003 >> http://www.howto-outlook.com/ >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> ----- >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message >> news:DD875DEA-D01F-4DD2-B8DE-541A154B5330(a)microsoft.com... >> > In Safe mode I get the error message "The extension configuration file >> > ... >> > fldpub.ecf could not be installed" and I am not given the option to >> > Customize. I have tried Safe mode when logged in as me and as Guest. >> > >> > "Roady [MVP]" wrote: >> > >> >> Does it work in Outlook Safe Mode? >> >> Start-> Run; outlook.exe /safe >> >> >> >> Does it work when you logon as a different user on the same machine? >> >> >> >> -- >> >> Robert Sparnaaij [MVP-Outlook] >> >> Coauthor, Configuring Microsoft Outlook 2003 >> >> http://www.howto-outlook.com/ >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> >> >> ----- >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message >> >> news:477F41CC-090D-434D-B465-978CD1739D98(a)microsoft.com... >> >> > Thanks for that. I've found the file and renamed it but still having >> >> > the >> >> > same >> >> > problem. I have also tried using the Repait option from the >> >> > installation >> >> > CD. >> >> > Do you have any other suggestions please? >> >> > >> >> > "Roady [MVP]" wrote: >> >> > >> >> >> Make sure you include hidden files and folders in your search. >> >> >> Default >> >> >> location is; >> >> >> C:\Documents and Settings\%username%\Local Settings\Application >> >> >> Data\Microsoft\Outlook\ >> >> >> >> >> >> -- >> >> >> Robert Sparnaaij [MVP-Outlook] >> >> >> Coauthor, Configuring Microsoft Outlook 2003 >> >> >> http://www.howto-outlook.com/ >> >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> >> >> >> >> ----- >> >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message >> >> >> news:FF45606E-7F5F-411F-838F-FCBC2739ECE1(a)microsoft.com... >> >> >> > Event Viewer says: >> >> >> > Faulting application outlook.exe, version 11.0.8118.0, stamp >> >> >> > 456628bf, >> >> >> > faulting module outllib.dll, version 11.0.8118.0, stamp 4566283d, >> >> >> > debug? >> >> >> > 0, >> >> >> > fault address 0x00016fdc. >> >> >> > >> >> >> > I've searched for the file outcmd.dat in Explorer but nothing is >> >> >> > found. >> >> >> > >> >> >> > "Roady [MVP]" wrote: >> >> >> > >> >> >> >> What is being logged to the Event Viewer? >> >> >> >> You might want to try resetting your outcmd.dat file by renaming >> >> >> >> it >> >> >> >> to >> >> >> >> .old >> >> >> >> when Outlook is closed. >> >> >> >> >> >> >> >> -- >> >> >> >> Robert Sparnaaij [MVP-Outlook] >> >> >> >> Coauthor, Configuring Microsoft Outlook 2003 >> >> >> >> http://www.howto-outlook.com/ >> >> >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> >> >> >> >> >> >> ----- >> >> >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message >> >> >> >> news:16EA3FFC-1C62-4E4A-8A76-D7630F0D82CD(a)microsoft.com... >> >> >> >> > When I choose Tools, Customize in Outlook 2003 I receive a >> >> >> >> > message >> >> >> >> > that >> >> >> >> > says >> >> >> >> > that Outlook has encountered a problem and needs to close. Can >> >> >> >> > anybody >> >> >> >> > help >> >> >> >> > please? >> >> >> >> >> >> >> >> >> >> >> >> >> >> >>
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