Outlook 2003 crashes when I try to customize
in [Outlook]
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From: SueG on 9 May 2007 12:00 When I choose Tools, Customize in Outlook 2003 I receive a message that says that Outlook has encountered a problem and needs to close. Can anybody help please?
From: Roady [MVP] on 9 May 2007 12:21 What is being logged to the Event Viewer? You might want to try resetting your outcmd.dat file by renaming it to .old when Outlook is closed. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more ----- "SueG" <SueG(a)discussions.microsoft.com> wrote in message news:16EA3FFC-1C62-4E4A-8A76-D7630F0D82CD(a)microsoft.com... > When I choose Tools, Customize in Outlook 2003 I receive a message that > says > that Outlook has encountered a problem and needs to close. Can anybody > help > please?
From: SueG on 9 May 2007 13:50 Event Viewer says: Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf, faulting module outllib.dll, version 11.0.8118.0, stamp 4566283d, debug? 0, fault address 0x00016fdc. I've searched for the file outcmd.dat in Explorer but nothing is found. "Roady [MVP]" wrote: > What is being logged to the Event Viewer? > You might want to try resetting your outcmd.dat file by renaming it to .old > when Outlook is closed. > > -- > Robert Sparnaaij [MVP-Outlook] > Coauthor, Configuring Microsoft Outlook 2003 > http://www.howto-outlook.com/ > Outlook FAQ, HowTo, Downloads, Add-Ins and more > > ----- > "SueG" <SueG(a)discussions.microsoft.com> wrote in message > news:16EA3FFC-1C62-4E4A-8A76-D7630F0D82CD(a)microsoft.com... > > When I choose Tools, Customize in Outlook 2003 I receive a message that > > says > > that Outlook has encountered a problem and needs to close. Can anybody > > help > > please? >
From: Roady [MVP] on 9 May 2007 14:27 Make sure you include hidden files and folders in your search. Default location is; C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\ -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more ----- "SueG" <SueG(a)discussions.microsoft.com> wrote in message news:FF45606E-7F5F-411F-838F-FCBC2739ECE1(a)microsoft.com... > Event Viewer says: > Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf, > faulting module outllib.dll, version 11.0.8118.0, stamp 4566283d, debug? > 0, > fault address 0x00016fdc. > > I've searched for the file outcmd.dat in Explorer but nothing is found. > > "Roady [MVP]" wrote: > >> What is being logged to the Event Viewer? >> You might want to try resetting your outcmd.dat file by renaming it to >> .old >> when Outlook is closed. >> >> -- >> Robert Sparnaaij [MVP-Outlook] >> Coauthor, Configuring Microsoft Outlook 2003 >> http://www.howto-outlook.com/ >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> ----- >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message >> news:16EA3FFC-1C62-4E4A-8A76-D7630F0D82CD(a)microsoft.com... >> > When I choose Tools, Customize in Outlook 2003 I receive a message that >> > says >> > that Outlook has encountered a problem and needs to close. Can anybody >> > help >> > please? >>
From: SueG on 10 May 2007 01:30 Thanks for that. I've found the file and renamed it but still having the same problem. I have also tried using the Repait option from the installation CD. Do you have any other suggestions please? "Roady [MVP]" wrote: > Make sure you include hidden files and folders in your search. Default > location is; > C:\Documents and Settings\%username%\Local Settings\Application > Data\Microsoft\Outlook\ > > -- > Robert Sparnaaij [MVP-Outlook] > Coauthor, Configuring Microsoft Outlook 2003 > http://www.howto-outlook.com/ > Outlook FAQ, HowTo, Downloads, Add-Ins and more > > ----- > "SueG" <SueG(a)discussions.microsoft.com> wrote in message > news:FF45606E-7F5F-411F-838F-FCBC2739ECE1(a)microsoft.com... > > Event Viewer says: > > Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf, > > faulting module outllib.dll, version 11.0.8118.0, stamp 4566283d, debug? > > 0, > > fault address 0x00016fdc. > > > > I've searched for the file outcmd.dat in Explorer but nothing is found. > > > > "Roady [MVP]" wrote: > > > >> What is being logged to the Event Viewer? > >> You might want to try resetting your outcmd.dat file by renaming it to > >> .old > >> when Outlook is closed. > >> > >> -- > >> Robert Sparnaaij [MVP-Outlook] > >> Coauthor, Configuring Microsoft Outlook 2003 > >> http://www.howto-outlook.com/ > >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> > >> ----- > >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message > >> news:16EA3FFC-1C62-4E4A-8A76-D7630F0D82CD(a)microsoft.com... > >> > When I choose Tools, Customize in Outlook 2003 I receive a message that > >> > says > >> > that Outlook has encountered a problem and needs to close. Can anybody > >> > help > >> > please? > >> > >
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